Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards, Shark Clean

Hi there,<br />Thank you for taking the time to leave a review on our product. We&#39;re sorry to hear that your Rotator vacuum is overheating during use. Something doesn&#39;t sound quite right with your unit and we would like to look into this with you. <br />Please reach out to our team by phone at at 1-855-427-5127, we&#39;d be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET. We&#39;re looking forward to hearing from you.<br />Kind Regards,<br />Shark Clean

Hello David, thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. This isn’t our usual standard, and we understand how frustrating this must be. You mentioned that you are not satisfied with the quality and operation of the product, and feedback like this never goes unacknowledged. Instead, it helps us improve and better serve you and others in the future. We would truly appreciate the opportunity to make this right for you and turn this experience around. We’d like to look into the operational issues you mentioned so we can better understand what happened and provide the appropriate assistance. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

Hello Amy, thank you for taking the time to share such detailed feedback, and for being a long‑time Shark customer. We’re truly sorry to hear that your experience with the Rotator has declined over multiple purchases and that this latest version has not met your expectations. We understand how frustrating it is when the brush roll stops working prematurely and when design changes, such as cord length, plug fit, or removal of features like the wand light, impact ease of use. If you’d like assistance with the brush roll issue or support options for your current unit, please contact our Customer Care team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We&#39;d love the opportunity to make this right. Kind Regards, Shark Rotator