Customer reviews for Shark Rotator Pet Pro Lift-Away ADV Upright Vacuum with DuoClean PowerFins HairPro and Odor Neutralizer Technology forMember photos
Verified Purchase
Great Vacuum at a great price
Our thrid Shark Vacuum. This one picks up pet hair well. Loce the lift away feature. Its relatively quiet, but that is very subjective. Obly had for a few weeks but it does what we need it to do. Most of our home is tile with only about 300 sq ft of area rugs/runners. Like the dual rollers for pucking up items on the tile without throwing it around the room.
Lift away nice but performance not!
If suction is important move on to another vacuum. Purchased due to owning an older model previously. First impression was not good as when vacuuming it was way to easy to push and pull. I vacuumed thoroughly over my family room with the shark. Then went over once with my old Bissell. See pictures. Yes I know you won't ever get every bit of dust/ dirt or pet hair. See pictures, the lack of suction plays a big role in my review. Recommend going with one with brushes and not a Shark! I was hoping it would be as good or better than the previous Shark owned. Amazingly it will not allow my pictures of the Shark what it had picked up vacuuming the same room twice. Or the Bissell vacuuming the same room the 3rd time. Save your money!
Hi Steven,<br /><br />Thank you for bringing this to our attention. We’re sorry to hear your Rotator Pet Pro Lift-Away didn’t meet your expectations and understand how disappointing that must have been. Thank you for sharing your feedback with us. It’s invaluable and helps us improve.<br /><br />Kind regards,<br />Shark Clean
More affordable than competitor, very good suction
Like others here, I am replacing an old Dyson and this is the first vacuum I've found that comes pretty close to the Dyson when it comes to suction. I wish the vacuum was a little wider, but it doesn't kill me to make a few more passes. This Shark is noticeably lighter in weight, which is great. The plastic feels 'cheaper' and not as sturdy as the Dyson. I don't know how long this machine will last but it won't get rough use with me, so hopefully it will go a long time. It has a scent puck that evidentially must be used for the machine to work. I haven't noticed any detectable scent so I suspect it's a way to add an additional money stream from the consumer for the life of the vacuum. They aren't real expensive so I'll suck it up and buy them twice a year. The cord is a little shorter than the Dyson, but the Shark is not as loud. All in all, I like this vacuum and while I don't think it's better than the Dyson, it is a close second for a much more affordable price. So far, I'm happy with this vacuum.
Do not waste your time on this model!
This was my fourth Shark and a huge disappointment!! I took it back immediately after attempting to assemble it. It was definitely a pitiful, cheaper made version! I wish I had seen it assembled before buying and I wouldn't have gotten it ! I wish I could purchase one exactly like the first one I bought. It's still working great, but I like to always have a backup vacuum. (I broke my second one. The third one just didn't have the type of rollers I needed, and I gave it away.) Thankfully I was able to get a full refund.
Hello Nancy. Thank you for sharing your experience and for being such a loyal Shark customer over the years. We’re truly sorry to hear that your recent purchase didn’t meet your expectations, especially compared to your first vacuum that’s still going strong. If you’d like, we can help you find a model that closely matches your original vacuum and meets your needs for rollers and durability. Please reach out to our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), and we’ll gladly assist you with recommendations. Kind Regards, Shark Clean.
Returning for something different
Going to be super critical because I vacuum multiple times a day. First - it does seem to do a good job of picking up dog hair %26 leaves carpets clean. BUT…. the bad outweighs that. Cord is entirely too short and plug is constantly falling out of the outlet. I have to unplug several times. My old Shark had a much longer %26 better cord. When I use the hose the vaccum constantly falls over. Very annoying and makes the hose almost unusable. The tools do not stay put and are always falling off - again making that option useless. Planning to return this one and look for a replacement. Would not recommend i
Hello Tracy,<br /><br />Thank you so much for sharing your feedback. We're truly disappointed to hear that the Shark Pet Vacuum doesn't meet your expectations. We understand how frustrating it is when it doesn’t effectively pick up dog hair, the cord feels too short, and the attachments don’t stay securely in place. We'll pass this information onto our internal team for future improvements. We'd love for you to give us a call at 1-855-427-5127, so we can confirm that your unit is working as it should and ensure you do have an effortless cleaning experience. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope we're able to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Clean.
Works great no issues.
I have had two Dyson Animal's over the past 25 years. Last Dyson finally stopped worked, refused to pay that much again for a vacuum so I purchased this out of necessity with two dogs in the house. Light weight, no issues and picks up all of the dirt plus some. Worth the price plus was on sale.
FRONT BRUSH FELL 1ST USE!!! On first use, front brush fell off and would not reattach. Many things have changed with shark vacuums. The on/off switch placed on the vacuums is a huge let down. It use to be on the handle ready to use. The light on the wand is gone now also. The vacuum picked up hair well until the brush fell off it!! ... and if you hit an uneven spot 2nd roller stopped working and red light came on... DON'T BUY
Hello Laurie, <br /><br />Thank you so much for taking the time to share your review. We’re truly sorry to hear that your Shark Rotator Vacuum didn't meet your expectations, regarding the brush roller falling out, the placement of the on/off switch, and the removal of the light on the wand. We understand how frustrating it can be when you’re unable to complete your cleaning tasks as the red light appears whenever the vacuum encounters an uneven surface. We'll pass this information onto the relevant team as we truly do value your feedback. We'd love for you to provide us with a call at 1-855-427-5127, so we can look into this and ensure you do have a unit that is fully functional and regain your trust in our brand. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Clean.
A huge disappointment
I excitedly purchased this shark with the great reviews. I'm really disappointed. I spend more time trying to keep it going than I do actually vacuuming. It clogs on house dust. Yes I do have dogs but it is advertised as a pet vacuum. It's sad that I finished the job with a dirt devil hand vac that has a vacuum head. The Dirt devil was actually a free gift with purchase from macys. No more Sharks for me
Hello Nancy,<br /><br />Thank you for taking the time to write a review. We're truly saddened to hear that our Shark Rotator Vacuum didn't meet your expectations, particularly with its dust pickup and the clogging you’ve experienced. We understand how frustrating this must be, since you had to use another vacuum to finish the job. This is certainly not the level of performance or quality we strive to deliver. We’d love the opportunity to make this right and ensure your vacuum is working exactly as it should to pick up debris and dirt effectively. Kindly provide us with a call at 1-855-427-5127 so we can work to regain your trust in our brand. We're available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET. <br /><br />Kind regards, <br />Shark Clean.
disappointing
Does not work as advertised. I purchased this vacuum for the specific reason that the power canister would detach from the power head allowing cleaning under some furniture and cabinets. Turns out that this is probably the only Shark that does not do that.
Hello Lawrence, thank you for sharing your feedback. We’re sorry to hear the vacuum didn’t meet your expectations regarding the detachable canister feature. We understand how important that functionality can be for cleaning under furniture and cabinets. This particular model does not include the Lift-Away feature, which allows the canister to detach from the power head. If you’d like, we can help recommend a Shark model with Lift-Away technology that better suits your needs. Please reach out to our customer care team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’d love to assist you. Kind Regards, Shark Clean
Not your good quality shark
Already falling apart just bought end of Aug 2025. The front black and red roller is already in shreds. No idea how! I loved Shark but now rethinking my decisions…$300 vacuum lasted 6months before having issues. Tried uploading photos but the site keeps telling me “the operation couldn't be completed.
Hello Susan,<br /><br />Thank you so much for writing a review. We're disappointed to hear that your Shark Rotator Vacuum isn't performing as expected. We understand how frustrating it can be when the brush roller is shredded, and it no longer works to support your cleaning needs. We know that you expect value for your purchase, and it can be challenging when your vacuum falls apart, and It's difficult to upload images to the site. We do encourage you to give us a call at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We'll ensure that you do have a vacuum that is fully functional.<br /><br />Kind regards,<br />Shark Home









