Hi there,<br />Thank you for taking the time to leave a review on our product. We&#39;re sorry to hear that your Rotator vacuum is overheating during use. Something doesn&#39;t sound quite right with your unit and we would like to look into this with you. <br />Please reach out to our team by phone at at 1-855-427-5127, we&#39;d be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET. We&#39;re looking forward to hearing from you.<br />Kind Regards,<br />Shark Clean

Thanks for the feedback, Mitch!<br />We’re thrilled to hear the vacuum is handling pet hair like a pro. When your floors stay fur-free and your pets stay happy, we call that a win-win. Thanks for letting us know it’s doing the job right!<br /><br />Kind regards,<br />Shark Clean

Hello David, thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. This isn’t our usual standard, and we understand how frustrating this must be. You mentioned that you are not satisfied with the quality and operation of the product, and feedback like this never goes unacknowledged. Instead, it helps us improve and better serve you and others in the future. We would truly appreciate the opportunity to make this right for you and turn this experience around. We’d like to look into the operational issues you mentioned so we can better understand what happened and provide the appropriate assistance. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We&#39;re so sorry to hear that you weren&#39;t happy with your Rotator, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you&#39;ll give our products another try in the future. Kind regards, Shark Clean