Hi Kim,<br /><br />Thank you for your feedback on the Shark Rotator Pet Pro Lift-Away ADV Upright Vacuum. We&#39;re sorry to hear that maneuverability has been a challenge, especially compared to your previous Shark vacuum.<br /><br />Ease of use is important, and we appreciate you pointing this out. If you’d like help exploring options that may better suit your needs, feel free to reach out to our team at 1-800-798-7398.<br /><br />Kind regards,<br />Shark Clean

Hello Amy,<br /><br />Thank you so much for sharing your review. We&#39;re truly sorry to hear that your Shark Rotator Vacuum stopped working. We understand how disappointing it is to experience a motor failure in under a year of operation. This isn’t the experience we want for you and we know that you&#39;ll expect value for your purchase. Kindly give us a call at 1-855-427-5127, we&#39;ll look into this matter to ensure you do have a smooth and effortless cleaning experience. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. We do hope we&#39;re able to restore your confidence in our brand and remain the trusted one in your home.<br /><br />Kind regards,<br />Shark Clean.