Hi Robert, Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Bailey, we understand the significance of a working washer in your home. Let's take care of this. Please refer to the link below to rectify your washer's concerns. For additional tips, click the hyperlinks and watch the instructional video (if available). Samsung washing machine does not spin at all (See steps B, C, and D): https://www.samsung.com/us/support/troubleshoot/TSG10003486/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150607112, to help our team locate your information when you message us. Have a great day. -John

Kathy, we understand the importance of a reliable washer. Allow us to help.<br /><br />Here is a guide for tips and tricks to prevent clothes from getting tangled. Please click on the embedded word.<br /><br />Laundry is tangled or wrinkled after washing<br />https://www.samsung.com/us/support/troubleshooting/TSG01218323/<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1151413615) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille

Hello Geee, Your feedback shows how important consistent performance and dependability are when using a washer for everyday laundry needs. Washers are designed to stabilize loads automatically, and when shaking or imbalance occurs, it’s often tied to how the unit is set up or how loads are distributed during cycles. Making sure the washer is level and that items are evenly placed inside the drum can help improve overall stability. This guide offers helpful steps to reduce shaking and improve stability during operation. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ If the behavior continues after reviewing the guidance above, we can help take a closer look at the full details of your refrigerator and discuss available options moving forward. Please keep this reference number for your records: 1152489018. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your business truly matters to us. Nicole Samsung Care

Hello Adonis, We acknowledge the time you took to share your review of your Samsung washer, and we value the details you provided about its cycle behavior and tub maintenance. Residue or film appearing in the drum especially during or after a Self-Clean cycle can occur when built-up detergent, soil, or additives inside the washer loosen and flush out. Running additional Self Clean cycles back-to-back helps clear remaining buildup, and keeping the interior dry between washes can reduce residue. You can explore the full guide here: How to clean your Samsung washer https://www.samsung.com/us/support/answer/ANS10003197/ Please keep this reference number for your records: 1152250695. Feel free to reach us through the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Christian Samsung Care

Hi there, We understand how you feel about your overall experience with the washing machine. Let us extend our help by providing the details you need for your washer. Here are links to help you with the washer that spins long and shakes too much. In order to finish the diagnostics, kindly click "No" at the end of every checkpoint. Please note that there are hyperlinks you can click and a video you can watch for additional information. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Samsung washing machine is shaking too much: https://www.samsung.com/us/support/troubleshoot/TSG10007111/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151339742) when you message us so our team can retrieve your information. Thank you. -Kimberly

Hello, We want to inquire further about what occurs with the washer and would like to assist as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica