Greetings, We are saddened about the condition of your washer. We need more details on what is happening with your unit so we can discuss your options for this. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146951297, to help our team pull up your information when you message us. Have a great day. -John

Hi there, Keeping your clothes clean after every cycle is important in having presentable clothes. Let's get the information you need to ensure your washer provides the best results. The link below will guide you on how to make sure your clothes are clean after every cycle and provide you with more instructions as you check the hyperlinks. Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Dispenser drawer issues in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01207154/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146793564) to help our team pull up your information when you message us. Have a great day, -Ernest-