Hi Gloria, Hearing what you experienced saddens us. Allow us to help you. We would love to speak to you directly to gather more information so we can assist you better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146855293) to help our team pull up your information when you message us. Thank you. -Kimberly

We strive to assist you at any time, Misrika. We want to speak with you to offer support, review your repair options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150740851, to help our team locate your information when you message us. Have a great day. -John

Hello Bonnie D Orona, Thank you for reaching out. We appreciate you informing us that your son's brand new white shirts and socks turned yellow after washing on your Samsung washer. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Attached are the links to the troubleshooting steps to try when laundry is stained or not clean after using your Samsung washer. https://www.samsung.com/us/support/troubleshooting/TSG01108628/ https://www.samsung.com/us/support/troubleshooting/TSG01108627/ I've also included a helpful link containing information about washing whites in your Samsung washer for reference. https://www.samsung.com/us/support/answer/ANS00034137/ Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144605891 -Angelica