Hi There, We're glad to be of service. Let us assist you in maximizing your appliance's performance! Do not wash different types of bedding (blankets, sheets, comforters/duvets) together. They can get unbalanced in the tub and cause poor spinning results. To calibrate your washer, kindly visit your model's user manual below on page 27. Also, turn to pages 28 and 29 for information about properly loading your washing machine: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf Care for your bedding items with your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00047247/ To fix your washing machine from shutting down, I recommend utilizing the link below: https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145170982, to help our team pull up your information. Have a great day. ^Chrystel

Hello, We understand how you feel about the washer and the damaged wall. For further assistance, you may contact our Support Team via the link below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hi Gloria, Hearing what you experienced saddens us. Allow us to help you. We would love to speak to you directly to gather more information so we can assist you better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146855293) to help our team pull up your information when you message us. Thank you. -Kimberly