Hi Customer, Thank you for contacting the support team and I apologize to hear about the issues you are currently experiencing. If you can please reach out to me directly via phone at 1(909)620-8877 ext 107 so I may better assist you with the issue you are experiencing.Thank you and have a wonderful day !

Dear Goodone,We appreciate you taking time to leave review. We are excited to know you love the unit. If you have any questions please feel free to contact us.-NineStars Customer Service

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a &#34;Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Hello,   <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group

Hello,  <br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any<br />questions, please feel free to contact our customer service department via email<br />at info@ninestarsusa.com. We would be happy to assist!  <br />-Nine Stars Group

Hi KD, <br />We appreciate your feed back. We apologize for any inconvenience this may have caused you. We are always looking to make improvements on our items when necessary, and will definitely take your feedback into consideration. Your satisfaction is very important to us, please contact our customer service department at (909) 620-8877 or info@ninestarsusa.com, so that we can better assist with this issue. Best, Nine Star Team

Hi Bbare,<br /><br />Thank you for your review. We are over the moon that you love your can! Enjoy!<br /><br />Best,<br />Nine Stars Group

Hi there,<br />Thanks for reaching out via review. We are so glad to hear that you and your family have enjoyed your trash can so much. Please be advised that we do offer a 2-year warranty from the date of purchase in the case that the lid were to stop working, we are always happy to provide a replacement. :) For assistance in filing a claim, please submit a "Contact Us" form on our website at www.ninestarsusa.com. Thanks again. <br />-Nine Stars Group

Hi Kara , Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Hi Shelly,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br /><br />Best, <br />Nine Stars Team