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Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal for
Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal
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4.6 out of 5 stars
stars
1,950 ratings954 reviews
  1. 5 stars79% (1,534)
  2. 4 stars10% (203)
  3. 3 stars4% (77)
  4. 2 stars2% (48)
  5. 1 star5% (88)

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Showing 1-10 of 954 reviews
Mar 20, 2021
Reviewer name: R T
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works great! Everybody loves using it!

I’ve owned this model trash can for years. When Sam’s Club offered $10.00 off in a sales ad, I bought three more to give to my daughters, who grew up using it. They are great and worth the money, even if they are not on sale. The 21 gallon size is perfect. We use Hefty 30 gallon bags that you can find anywhere. They lift out nicely even when full. Don’t be fooled by similar units, get this model. I highly recommend!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi there, Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! -Nine Stars Group

Aug 24, 2026
Reviewer name: Rita
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Like the item but I have had to replace a couple of them so this time I purchased a service agreement. I like using it

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

It’s good to know you’ve continued to enjoy using the product. We understand it can be disappointing when you’ve needed to replace units in the past, and we hope your new one provides a smoother experience. If you run into any issues, please contact info@ninestarsusa.com so our team can take a closer look.

Jan 19, 2021
Reviewer name: JoAnne
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Simple and elegant

Great trash can ! Love the large capacity and hands free touch less sensor that allows you to dispose trash without having to lift the lid. We have a large family and this works perfectly .

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi there, Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! -Nine Stars Group

Jun 6, 2018
Reviewer name: ntrlhigh
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Weird Size

I had purchased a self opening trash can at Sam's ten years ago which was still nice but the self opening function had ceased to work. I was pleased when I saw they were offering this one. Regrettably at 21 gallons it is difficult to find trash bags. A 13 gallon size would have been better.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

We appreciate you taking time to leave review. We are excited to know you love the unit. If you have any questions please feel free to contact us.-NineStars Customer Service

Sep 10, 2026
Reviewer name: Mary
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

upset

my lid doesn't work installed batteries 3D won't open like my old can did how do I exchange this product

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
Dec 6, 2018
Reviewer name: Ace smell good
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very Awful choice

I brought this item a week before Thanksgiving and it stop working and I called customer service and they gave me poor excuse to take out the batteries and wait 24 hrs to reset it and it still will not work. I always do my research before I purchase any items.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Ace Smell Good, Thank you for your purchase. The unit does come with a 2 year warranty and can be replaced. Please email at info@ninestarsusa.com-NineStars Customer Service

Apr 21, 2019
Reviewer name: Winnie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I bought this two weeks ago. Took it out the box went and got batteries and it did not work. Call the support line and she told me to get some different batteries and wait 24 hours if the light did not come on call us back. I called them back now I have to email the company and they will send me a new one. Very disappointing. So I will email the company now.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello, Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2 year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info@ninestarsusa.com. -Nine Stars Group

Aug 15, 2026
Reviewer name: Breonna
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

The lid kept raising halfway and then once it went all the way up, it wouldn’t go down on its own. I’m returning this.

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

We’re sorry to hear the lid operation did not work as expected and that you decided to return the unit. If you’re still experiencing this issue, please reach out to info@ninestarsusa.com so our team can take a closer look and assist you further.

Dec 6, 2018
Reviewer name: Dan
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never worked

I had one of these for 6 years and then broke.purchased this new one and never worked returned to Ss club after unsuccessful attempts of contacting nine star

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Dan, We appreciate your purchased and review. We are sorry the new unit you purchased did not last as long as your first.Please email us at info@ninestarsusa.com for more information.-NineStars Customer Service

Sep 21, 2023
Reviewer name: Lotusdriver
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Returned

Lid didn’t operate properly so called customer service. They never returned my call. Lid open only a slight bit, then close back with a snap. So I returned it after not getting help from customer service.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Good morning,First and foremost, I want to express my sincere apologies for the inconvenience and frustration this situation has caused you. I understand the importance of a timely resolution, and I share your disappointment that you have not yet received a call back from us. We appreciate the feedback as it helps us improve our services. Thank you and have a wonderful day!