Hi Sugaree00,<br /><br />Thank you for your purchase and review. We are sorry you have been experiencing issues with the trash can. It should not be a problem taking out and putting in the trash bag.Please email us if you have any questions about your unit-NineStars Customer Service

We’re sorry for the inconvenience this caused and understand how frustrating that situation can be. It’s possible the order had already been processed and loaded for shipment before the cancellation request came through, but we know that does not make it any less of a hassle. If you need any further assistance, we&#39;re here and happy to help.

Hi John, thanks so much for your feedback, we’re glad you’re enjoying the larger opening and overall design. We aim to make everyday use more convenient while supporting a clean, hygienic experience with thoughtful features and reliable technology, so it’s great to hear it’s working well for you.

Good evening, Thank you for the feedback as it helps us improve our services. I apologize to hear the unit may be too sensitive for your needs. Please note we do have other units where the sensitivity level can be adjusted. Thank you and have a wonderful day!

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    <br /><br />-Nine Stars Group

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

It’s wonderful to know this has been such a great addition to your home. We’re glad the combination of hands-free convenience and modern design has made a positive impression. Enjoy your Nine Stars trash can, and thanks for sharing your thoughts!

Hello JoyB! So glad to hear you loved the self-opening feature!&#x1f60a; lt&#39;s exactly what we aim for. Making things easier and more hygienic for you. lf you ever need anything, please don&#39;t hesitate to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Hi customer, We sincerely apologize for the inconvenience you've experienced with our garbage can, and we understand your frustration. We strive to provide products of the highest quality, Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we can address any questions or concerns. Thank you. Have a wonderful Day!