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Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal for
Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal
4.6 out of 5 stars
stars
1,948 ratings952 reviews
  1. 5 stars79% (1,532)
  2. 4 stars10% (203)
  3. 3 stars4% (77)
  4. 2 stars2% (48)
  5. 1 star5% (88)

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Showing 31-40 of 952 reviews
May 11, 2020
Reviewer name: Llplank
5 out of 5 stars
5 out of 5 stars review

Best trash can EVER!!!

Bought this trash can on sale the first time thinking it was just a stainless steel trash can...imagine my surprise when the husband asked me why it needed batteries! Was elated to find out this one opened on its own! I had to have a second one and putchased it at regular price because I loved the first one so much!!! They both have worked with absolutely no problems at all. They have really spoiled my family and now when we go to other people's houses we expect their can to open for us!!! Love this product!!!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

We are SO happy to hear that you are so happy with your unit. We work hard to produce top-notch quality units and to hear that you received just that makes it all worth it! We welcome any further feedback with open arms, so please feel free to reach us via email at info@ninestarsusa.com with any questions, concerns or comments. We would love to hear from you! <br />-Nine Stars Group

May 23, 2024
Reviewer name: ZooKat
5 out of 5 stars
5 out of 5 stars review

BEST PURCHASE EVER!

I've had this trash can for 6 years! It has been through a entire house move where it got dented but we were able to get the dent out easily. I can't say enough good things about this trash can. The extra volume is a huge plus as I now live in a rural area where you have to take your own trash to the dump. I saw a couple of remarks about trouble finding bags. I have always used Sam's 33 gallon trash bags which work great! The extra space in the bag when I remove it is perfect for pizza boxes or anything large that you don't want to put in the trash can because it will take up so much room. If this trash can ever does stop working, I would purchase another one without hesitation!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Good afternoon,Thank you for your feedback and for taking the time to leave us a five-star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!

Dec 2, 2017
Reviewer name: A fan
2 out of 5 stars
2 out of 5 stars review

Cool but NOT reliable

Cool factor, high. Reliability, very low. Uses C batteries, not D. Battery life in this trash can is shorter than expected. Battery compartment design almost ensures that, eventually, battery weight will jar loose the compartment cover when replacing the garbage can lid; when this happens, cover and batteries fall into the trash. Would not buy another and have prevented family and friends from purchasing this model. Recommendation: purchase a model with a step-on bar, instead. I bought one, from Sam's, and have been much happier with it.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi A fan,<br /><br />Thank you so much for your review. We apologize that your battery compartment cover fell in the trash. We offer battery covers under warranty! Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We also hope that you purchased a Nine Stars step-on trash can that better suits your needs. <br /><br />Best,<br />Nine Stars Team

Dec 27, 2021
Reviewer name: John C
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Stay away.

I normally do not submit reviews but this is one of the worst products I have ever purchased. We wanted to use it at our beach home for weekly summer rentals. It is very unintuitive to work and we know our renters will have issues trying to figure out how to use it. The liner ring keeps falling out whenever you lift the lid. The plastic under the lid for batteries is cheap and has sharp edges. The company will only accept returns if the product has not been used. So obviously they do not believe their product is reliable. Stay away. It deserves 0 stars.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello John C, Thank you for reaching out to us via your review. We are saddened to hear that you had an issue with your unit. We do appreciate your feedback. If there is anything we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Jul 19, 2024
Reviewer name: Mom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horrific design

Horrific design… a pain to put bag in and out… many reviews state people accidentally throw away the ring often… you lose a good portion of the bag when used properly and it’s quite an ordeal to situate this for proper use. The effort is not worth the sensor convenience.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi customer, We sincerely apologize for the inconvenience you've experienced with our garbage can, and we understand your frustration. We strive to provide products of the highest quality, Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we can address any questions or concerns. Thank you. Have a wonderful Day!

Mar 4, 2021
Reviewer name: Shell1
3 out of 5 stars
3 out of 5 stars review

Poorly Constructed, Worse Customer Service

Flimsy material and worse customer service. I've been waiting for a replacement lid since November. The lid opening is narrow and the hinge doesn't always operate properly. I've gotten nothing but excuses from customer service. This can is still under warranty!! I'm looking for a new can and Company!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   Thank you for reaching out to us via your review. We are saddened to hear this.. We offer our sincere apology for any inconveniences caused. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    -Nine Stars Group

Oct 8, 2023
Reviewer name: Maria W
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

NINESTARS Sensor Trash Can

I like it a lot. It works very well and looks nice too. It takes 3 D batteries to operate (not included). Very roomy, adequate size. I do advise that when you pull your trash bag out that you make sure you don’t accidentally throw away the liner ring as my husband did, it’s easy to miss. That was my only complaint. Other than that it’s worth the buy.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Thanks for the thoughtful review! We’re glad it’s working well and that you like the size and look. Good tip about the liner ring! If you need any help, feel free to reach out at info&#64;ninestarsusa.com. We hope you’re still enjoying the lid! Our focus is hygiene, technology, and transparency.

Nov 27, 2017
Reviewer name: Angel
1 out of 5 stars
1 out of 5 stars review

Wish I had read reviews before I bought

Bought two last year and loved the sensor.......now I have to turn it off because it has developed a mind of its own. It sometimes goes up and not down, it quite often makes weird noises and goes up when no one is near it and we have to turn it off at night because it makes noise all night long. My husband found a complaint page on ninestars gatbage cans, sounds like we are not the only unhappy campers. Too bad, loved it when it worked

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Dear Angel,<br />We appreciate your review! we are so sorry you experienced issues with your sensor after two years. We wanted to inform you that we do sell the unit lids separately! If you do decided to purchase a lid or a new unit you will also get a 2 year warranty!<br />I will attach our site link that way you can explore all types of models we carry or simply to provide you with the lid of your unit!<br />https://www.ninestarsusa.com/home.php?cat&#61;1<br />Thank you!<br />-Nine Star Team

Jan 22, 2021
Reviewer name: Mike
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Cheaply Made

Trash can is nice and large, but has a few issues. The stainless steel on it is very thin and gets dented extremely easy. The sensor on the trash can be annoying because you have to get really close for it to open which can get annoying. Great design, but there is room for much Improvement.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi there,<br /><br />We appreciate your review. We will most definitely relay your feedback for product improvement! If in the future you have any questions, please feel free to contact our customer service department via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to assist!   -Nine Stars Group

May 24, 2023
Reviewer name: Pnutbutta
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Kitchen Can

I LOVE this larger 21 gallon can for my kitchen because it holds more, looks sleek, and contains any trash odor. Love the stainless look and requires 2 D size batteries. No more touching the lid and very easy to empty--be prepared...the more you put in, the heavier it'll be to empty but that's a welcomed given!! ;)

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

We’re thrilled to hear you love the larger size and sleek stainless look! Hands-free and odor control are definitely game changers. Thanks for the heads-up about the weight—that’s a good problem to have! If you ever have questions or need assistance, feel free to email us at info&#64;ninestarsusa.com. Here’s to many more hassle-free kitchen moments!