Hi KD, <br />We appreciate your feed back. We apologize for any inconvenience this may have caused you. We are always looking to make improvements on our items when necessary, and will definitely take your feedback into consideration. Your satisfaction is very important to us, please contact our customer service department at (909) 620-8877 or info@ninestarsusa.com, so that we can better assist with this issue. Best, Nine Star Team

Hi Bbare,<br /><br />Thank you for your review. We are over the moon that you love your can! Enjoy!<br /><br />Best,<br />Nine Stars Group

Hi there,<br />Thanks for reaching out via review. We are so glad to hear that you and your family have enjoyed your trash can so much. Please be advised that we do offer a 2-year warranty from the date of purchase in the case that the lid were to stop working, we are always happy to provide a replacement. :) For assistance in filing a claim, please submit a "Contact Us" form on our website at www.ninestarsusa.com. Thanks again. <br />-Nine Stars Group

Hi Kara , Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Hi WyC,<br /><br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Group

Hi Shelly,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br /><br />Best, <br />Nine Stars Team

Dear Jenrich06, Thank you for your purchase.We are very sorry you unit was received dent. The unit can get damaged during the shipping process The units should not have any dents,this is not normal. Please contact us at your earliest convenience for you 2 year warranty claim.-NineStars Customer Service

Hi OneHappyBuyer, <br /><br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br /><br />Best,<br />Nine Star Group

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just email us at info@ninestarsusa.com.   <br /><br />-Nine Stars Group

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    <br /><br />-Nine Stars Group