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Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal for
Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal
4.6 out of 5 stars
stars1,934 ratings938 reviews
  1. 5 stars79% (1,523)
  2. 4 stars10% (203)
  3. 3 stars4% (76)
  4. 2 stars2% (46)
  5. 1 star4% (86)

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Showing 801-810 of 938 reviews
Oct 18, 2018
jenniejg
5 out of 5 stars review

For the love of trash cans...

LOVE this trashcan!! I didn't know it was possible to love a trashcan, lol. The sensor lid is awesome and very responsive. Love the finger print-ready stainless. And the size is wonderful!!! It's so nice to have a trashcan bigger than 13 gallons! Overall, very happy with this purchase. Would purchase again in a heartbeat.

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi JennieJg,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.

Aug 14, 2019
Ambeeeeee
3 out of 5 stars review

I like the trash can itself... I struggle to find bags to fit it! Unless you want to use the brand that samples were given with purchase. My other dislike is removing the olastic ring everytine you go to change the bag... if tou could use the gripper bags the ring wouldnt be necessary, but since those dont fit......

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Dec 22, 2021
Ron
5 out of 5 stars review

TOO GOOD

I have a small bathroom size one of these and it has been flawless in operation. I decided to go for the big 21 gallon kitchen one. Same outcome. These are well made and last. I like the option of going manual mode. Push button to open. It stays open until you push the close button. The automatic mode is good too. Ours is close to the stove so it often is triggered to open when we didn't mean to. No big deal. The batteries last a long time.I cannot fault this device except it does not have a hard plastic insert can and the bag tries to catch on the metal rim as you remove the bag. Some tape on the lip may fix it.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Thanks for the great feedback Ron! We&#39;re thrilled to hear that you&#39;re happy with the quality of the trash can. &#x1f60a; It&#39;s something we take pride in, and it&#39;s awesome to know it&#39;s meeting your expectations. lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Feb 1, 2020
Ruthie
2 out of 5 stars review

Loved it but stopped working

I bought this 8 months ago and loved it but it stopped working. I replaced the batteries (3D's) but still doesn't open by itself. I have to use my hand to get it to open and the tap the lid again to close. It defeats the purpose of a touchless and hands-free trash can. My family and friends and loved it too until they saw that it doesn't work already. It was a pricely trash can to have to use your hands now to get it to open and close like any regular trash can.... I am disappointed!!

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just email us at info@ninestarsusa.com.   <br /><br />-Nine Stars Group

Mar 6, 2021
Malinda
5 out of 5 stars review

Nothing short of AMAZING!!!

I love the look and ease of this trash can! The only downside is that it doesnt come with the initial (3) D batteries and no sample bags. I had to go to the actual companys site to order the bags and have yet to receive them. I use the standard 30gal. Bags which works great! The 13gal. bags DO NOT FIT so dont waste your time trying those as i tried every way. Other than that this trash can is nothing short of amazing and the price tag compared to simple human is astonishing!

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! We will most definitely pass this feedback on to our developers for continued product improvement. If in the future you have any questions, please feel free to contact our customer service department via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group

Oct 23, 2020
Cheryl
3 out of 5 stars review

Replacement 21-1 gallon sensor model nine stars W

I am wondering about replacement parts?? I Purchased mine in the box had been opened and then stapled back shed and I didn’t pay attention to it till later a friend told me that it was supposed to have a ring that fit under the lid that held the bag in place and mine did not come with that I am wondering where I can obtain the replacement part

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 30 day warranty service from the purchase date for missing items. Filing a warranty claim for missing items is simple, please just submit a &#34;Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Jan 19, 2019
Ok
2 out of 5 stars review

Dont expect after sales help

You have to send a photo of your receipt to activate your warranty and complete a paper warranty form. I don't have a receipt because I bought online. All this should be accomplished online. The product quality is ok. The garbage can is lite which I prefer. I hope it's high strength.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Dear Ok,<br /><br />Thank you for your purchase. You can send a copy of your online receipt with a picture of your trash can. Please contact us via email at info&#64;ninestarsusa.com-NineStars Customer Service

Jul 11, 2020
Melissa
4 out of 5 stars review

Large but opens when you walk by

So I bought this because of the gallon size which you have to buy special bags for which is a box for $10.00. My only complaint is every time we walk by this can the lid opens and it has become annoying. You can turn the motion sensor off but it defeats the purpose of the $80 trash can. Batteries NOT included

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   <br /><br />Thank you for your review! We appreciate the feedback and we will most definitely relay your feedback for product improvement! If in the future you have any questions, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to assist!   -Nine Stars Group

Jun 18, 2022
Jo
5 out of 5 stars review

love it!!!!!!

I have had this trashcan for over a year now. LOVE IT! Never gave me any problems, easy to clean, very convenient. Believe I have Energizer batteries in it & haven’t had to change them yet. Everyone who comes to my house loves it and my parents even ended up buying one for their house. 10 out of 10, highly recommended lol.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Dear Jo, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

Jul 15, 2024
Ravens29
2 out of 5 stars review

Lid won't work and battery size?

Was excited to receive it, but I've changed the batteries twice to see if that was the issue, but it still doesn't work. I'm not getting any light to flash to say it's working and tried to do a reset for the sensor. Is it C batteries or D batteries? Some say in reviews it takes 4 C batteries, but the instructions say 3 D batteries. I guess I'll try 4 C batteries to see if that works.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Ravens, Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and apologize for any confusion or frustration you may have experienced. I will be sure to notify the appropriate department to correct these issues. Thank you have a wonderful day.