Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal forMember photos









+15 images
great product!
With all the sensor trash can opener I’ve bought, this one is the only one working for about 8 years and is still working. I’ve bought my mom a different kind and it lasted 1 year. I wish I bought her this too. I recommend this one the best trash can sensor and big enough too. I buy the 33gallon for this sensor trash can
Hi there, <br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br />-Nine Stars Group
Great choice
I bought it about 3 years ago. It still works great and I haven’t had any issues with it. The batteries last around 12 months. I use 30 gallon bags in it. This allows room to add trash from small containers the bathrooms and office, after it has been removed from the can. I would definitely buy it again and have recommended it to family and friends.
Dear Butch,Thank you for your great review. We appreciate you taking time to leave us a review. If you have any questions please feel free to contact us .-NineStars Customer Service
Nice can :)
Wish I would have purchased this when it first came out. Very convenient - keeps us from having to empty the garbage every other day. I use the 30 gallon bags and believe me, it saves a lot of money since we now empty this garbage can every 4 to 5 days. The top keeps the smell inside the can and the bags pull out with ease.
Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can and that the size is convenient for you! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />Happy Holidays!<br />-Nine Stars Group
Poor quality
It’s cheap, but we have gone through two of these within just a few years. Both had the same issue—eventually the mechanism that lifts the lid fails. Our first one would open, but immediately fall back down/would not stay open, our second one would only partially open, meaning I would have to use my hand to push it open. Both times my mechanically inclined husband took the mechanism apart to try to fix it, but the problem eventually came back. I’m springing for a simple human sensor can. Better quality and long warranty is worth the extra cost!!
Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group
Awesome Nine Star 21.1 gallon trash can
I purchased this automatic Nine Star 21.1 gallon trash can over 2 years ago. And I still love it. Had ran on the same D size batteries all this time. And believe me, my family uses this trash can a lot. What a fantastic product that still looks and performs great. I am so happy to have gotten this trash can I am ordering one for my Son's place.
Hi Connie, Thank you so much for your kind words! We're thrilled to hear that you're enjoying your automatic trash can and that it's making life a little easier. 😊 We designed it to be both convenient and hygienic, so it’s great to know it's hitting the mark for you. If you ever have any questions or need support in the future, we’re just a message away at info@ninestarsusa.com. Thanks again for choosing us! -Nine Stars Group
Overall, very pleased with it!
This motion sensor trash can is great! It looks very nice in our kitchen and has a large capacity. We like having the ring to hold the trash bag firmly inside. It doesn?t open when we just walk by but once in a while it will open if a hand accidentally brushes against it. Overall, we are very pleased with it!
Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group
HoldsTrash Odors
Love the size, look, and quality of this trashcan, but every time the lid opens the awful trash odor escapes and overwhelming fumes fills the room. How do you control this. Regular trash cans have lids but does not seem to so air tight where the odors trapped. Please advise.
Hi there,<br /><br /> We recommend cleaning the trash can with a light disinfectant wipe or damp clothe and airing it out about once a week to prevent any strong odors from building up.
Works great!
I have had my unit for about four years, and it works just as advertised. Other people reported problems with the unit, but I believe they may have dead batteries, set the bag retaining ring into the unit incorrectly, are using the wrong size plastic trash bags or no bags at all. The secrets to good operation: don't mess with the lid or try to open it by hand. Keep the unit clean. Don't immerse it in water or spray it clean with a hose. And don't overfill the can and push down on the lid. I keep mine as shined up as my other stainless steel kitchen appliances, and it works great for me. This makes a great housewarming gift, as long as the recipients are not STUPID!
Dear Flastormwatcher,Thank you for your feedback. We are so excited you are happy with your trash can.If you have any questions please feel free to contact us via email at info@ninestarsusa.com or by phone at 866-978-2778-NineStars Customer Service
Buy something else
I had high hopes for this trash can, considering all the positive reviews. What a disappointment. This trash can is literally that, trash. Mainly because of the way the bag fits (or doesn’t) in the van itself. There’s a ring that the bag goes around; a thin, flimsy plastic ring. The ring does not fit the bag. Issue number one. Issue number two: the ring is held in place by the lid. In the event you remove the lid, the trash bag AND whimsical plastic ring fall into the can. The ring has since broken. It’s been two weeks. Sure, the lid works and the can is stainless, but what does that matter if it isn’t functional? I would’ve been less upset had we just thrown away $60 than buying this garbage. Save your money, or spend a bit more for something that isn’t trash.
Hello, <br /><br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br /><br />-Nine Stars Group
Not Worth the Money
I purchased this about 2 months ago. It worked about 1 week and stopped. I did everything it suggested to try and fix it nothing worked. Have to manually open and close it. It certainly is not worth the price. I have to leave open alot and you can smell the trash inside. Do not recommend at all. My son has one that is awesome and that's why I purchased this one, but his us a different brand. His uses 2 AA where this one uses 3DD.
Hi Customer, Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!