Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal

Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal for

Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal

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4.6 out of 5 stars

stars1,934 ratings938 reviews

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Jan 12, 2022

Wllmmena

1 out of 5 stars review

Didn't last long

Bought this trash can a few months back and not very pleased with it. The batteries die very fast and now it isn't even really working. Didn't last very long for the price. I would not recommend this trash can.

Helpful?

reply from Nine Stars

Hello, Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Apr 15, 2023

Wade

5 out of 5 stars review

Lid stays clean

Best investment I’ve made in a while. Lid opens on its own so people don’t spill food, etc on the lid. There is a ring on the lid that holds the bag in place. Very nice for the cost.

Helpful?

reply from Nine Stars

So glad to hear it’s been such a great investment! The self-opening lid and bag ring are definitely handy. If you ever need anything else, don’t hesitate to reach out at info@ninestarsusa.com. Thanks for the awesome review!

Jan 31, 2020

Bandy

1 out of 5 stars review

Sensor quit working...

Loved the trash can, but after two months of use the sensors quit working. There is supposed to be a year warranty, but there is no customer service number listed for this company. Any help would be appreciated it!

Helpful?

reply from Nine Stars

Hello,   Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just email us at info@ninestarsusa.com.   -Nine Stars Group

Oct 3, 2024

Beans

1 out of 5 stars review

Doesn't work

I purchased this to months ago really love it, however it stop working. Put new batteries in it, it want open, so we open it manually and just leave it open sucks save your money don't buy it

Helpful?

reply from Nine Stars

Hi Customer, Thank you for bringing this concern to our attention, and we apologize for hearing about the issues you are currently experiencing with your trash can. Please head to our website at https;//ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you have a wonderful day!

Dec 4, 2018

brittshops

2 out of 5 stars review

No trash bags available in 21 gallon

Why sell a trash can that is this cool (and advertise it) with no trash bags available for sale in a 21 gallon size? I just assumed that if a retailer would sell this that there would be trash bags for sale in this size. I bought the D batteries so that the trashcan could work then realized after searching online and going to commom stores to buy trashbags that they don't sell trash bags that are 21 gallon unless you buy them from specialty retailers which are fairly pricey and not ideal to rely on having to buy your trash bags online when you run out. Having to return this techy TC this week. (I figured Sams would at least have offered a 21 gal trash bag option online but nope)

Helpful?

reply from Nine Stars

Hi Britt, Thank you for your review. We apologize that you are unable to find 21 gallon bags in this size. We actually sell our own bags from Nine Stars. The model number for these are NSTB-21-30. We hope you are able to find the bags you are looking for! If this specific trash can is not to your liking, we offer lots of different models of trash cans that we hope you will also enjoy. Please feel free to contact our customer service department at (909) 620-8877 or info@ninestarsusa.com. Best, Nine Stars Team

Jul 24, 2019

Memes

5 out of 5 stars review

Expensive? Frivolous? Necessary!

In our house, standard 13 gallon trashcan seems to fill up in sn instant. This can holds the load, and keeps the "take the trash out" chore, a lot less frequent. Yes the can is expensive, and some people would argue that the sensor opening and closing is frivolous. So far, the feature has been very useful. In the past 2 years , I have had to replace 2 cheaper cans that added up, cost more than this one, so by hopefully buying quality, we will get many years of service from this can.

Review from walmart.com

Helpful?

reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! -Nine Stars Group

Nov 10, 2018

butternut

5 out of 5 stars review

wonderful can

I bought this can about three years ago maybe four . I got my moneys worth. It worked great all that time. I’ve bought another one but a little bigger that I love. Will keep buying as long as they last a few years. I hate to hear that some of you are having trouble with yours. I love mine.

Helpful?

reply from Nine Stars

Hi Butternut, Thank you for your review! We are over the moon that you are happy with this trash can and will continue to be our loyal customer! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com. Best, Nine Stars Team

Feb 9, 2021

Wpelise

5 out of 5 stars review

Holds much more than you'd think!

I got tired of pulling my large trash liner out of my kitchen-sized trash can and then keeping it out for days to finish filling it up. This trash can, although it doesn't look much larger, holds a TON more trash before it gets filled up and needs to come out. Read one review where they said to not let it get too full or it's too heavy (or hard?) to get out. I haven't found that to be the case at all. LOVE IT!!! Wish I'd found it years ago!

Helpful?

reply from Nine Stars

Hi there, Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! -Nine Stars Group

May 18, 2020

Pierpont

5 out of 5 stars review

Exceeded my expectations!

Arrived to my home much sooner than expected and in pristine condition. I loaded it with the required batteries and placed it in its new home. I'm thrilled with it, so much so that I'm going to order another one. I was concerned about what size bag it was going to take. To my surprise....it uses heavy duty outdoor trash bags!! Wonderful Wonderful.

Review from walmart.com

Helpful?

reply from Nine Stars

Hi there, Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! -Nine Stars Group

Jun 6, 2020

Shano

5 out of 5 stars review

Love it! Not for everyone tho :)

Of course I love it.... it takes some getting used to when you have never had one before and every time you walk by it opens... definitely made for a big family tho because if you don’t take the trash out often and you throw something smelly out well then I think you can imagine the rest. Also it’s hard to find bags wide enough to go around the top. But to me that’s a small downside. Everyone is different tho. ;)

Review from walmart.com

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reply from Nine Stars