Hi Customer, Thank you for contacting us, My apologies for the delayed response as we are experiencing an excessive number of tickets. Please be assured that our goal is not to inconvenience our customers or incur unnecessary expenses. We are committed to providing quality products and exceptional service. Please don't hesitate to reach out to us directly at (909)620-8877ext 107. Thank you and have a wonderful day.

Hi there,<br />I am so sorry to hear that you are experiencing issues with your unit. I would like to advise you that this unit works well with 22 or 23 gallon liners which can be purchased in the garden section of your local store. I have also attached a video link which demonstrates how to correctly use the liner ring as it should not take too much for the liner. <br />https://www.facebook.com/ninestarsusa/videos/1678197472447429/ <br />As for the smell and leaking, I do recommend using a gentle all-surface cleaner such as Mrs. Meyers, clean well and allow it to air dry. It should not leak nor hold an odor. For any further assistance, please feel free to submit a "Contact Us" form. Thank you!<br />-Nine Stars Group

We are so happy to hear you are enjoying your unit!<br /><br />-Nine Stars Group

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Hi Epimar, <br /><br />Thank you for your review! We are so sorry to hear that the lid quit working after only 6 months. We would be more than happy to get you a new one! Please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to making your can functional again. <br /><br />Best,<br />Nine Stars Team

I’m really sorry it stopped working after a year — that’s understandably disappointing. We’d like to take a closer look for you, so please email info&#64;ninestarsusa.com and our team will help.<br /><br />We’re committed to reliable, hygiene-focused tech, and we want to make sure you have a better experience moving forward.

I’m sorry that happened — that definitely shouldn’t be your experience. Our team can take a look and help you out, so please reach us at info&#64;ninestarsusa.com. We’re committed to products that feel solid and dependable while keeping hygiene and smart tech front and center.

Thanks for sharing! We’re happy the size and lid function are working well for you. Appreciate your support!

I’m sorry to hear about the trouble you’ve had with the lid and the difficulty reaching us. Please email us again at info&#64;ninestarsusa.com so we can prioritize helping you. We’re committed to supporting you with reliable, hygienic technology and full transparency.

Hi Cat,We sincerely apologize for the inconvenience you've experienced with our garbage can. We would like to make things right for you. Please feel free to head to our website at https://ninestarsusa.com/ and fill out a claim so we may send you a replacement lid. Thank you and have a wonderful day!