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Customer reviews for Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal for
Nine Stars Sensor Trash Can, Stainless Steel 21.1 gal
4.6 out of 5 stars
stars
1,937 ratings941 reviews
  1. 5 stars79% (1,525)
  2. 4 stars10% (203)
  3. 3 stars4% (76)
  4. 2 stars2% (47)
  5. 1 star4% (86)

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Showing 811-820 of 941 reviews
Dec 18, 2020
AlbertA
5 out of 5 stars review

Worth it!

I was pleasantly surprised how convenient and sturdy this trash can is. The 21 gallon version can hold a lot, my previous trash can would get filled twice a day. With this one, we can go close to two days before we have to empty it out. Setting up is pretty easy - 3 D batteries and flip the on switch. Operating is very easy, either waive or push the open button. The trash can will detect when there’s no movement and will automatically close the lid. For those that say it is too sensitive, I rather have it be too sensitive and open every time I need it too instead of it not detecting me at all. I highly recommend.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Jan 19, 2019
Ok
2 out of 5 stars review

Dont expect after sales help

You have to send a photo of your receipt to activate your warranty and complete a paper warranty form. I don't have a receipt because I bought online. All this should be accomplished online. The product quality is ok. The garbage can is lite which I prefer. I hope it's high strength.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Dear Ok,<br /><br />Thank you for your purchase. You can send a copy of your online receipt with a picture of your trash can. Please contact us via email at info&#64;ninestarsusa.com-NineStars Customer Service

Dec 4, 2018
brittshops
2 out of 5 stars review

No trash bags available in 21 gallon

Why sell a trash can that is this cool (and advertise it) with no trash bags available for sale in a 21 gallon size? I just assumed that if a retailer would sell this that there would be trash bags for sale in this size. I bought the D batteries so that the trashcan could work then realized after searching online and going to commom stores to buy trashbags that they don't sell trash bags that are 21 gallon unless you buy them from specialty retailers which are fairly pricey and not ideal to rely on having to buy your trash bags online when you run out. Having to return this techy TC this week. (I figured Sams would at least have offered a 21 gal trash bag option online but nope)

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Britt, <br />Thank you for your review. We apologize that you are unable to find 21 gallon bags in this size. We actually sell our own bags from Nine Stars. The model number for these are NSTB-21-30. We hope you are able to find the bags you are looking for! If this specific trash can is not to your liking, we offer lots of different models of trash cans that we hope you will also enjoy. Please feel free to contact our customer service department at (909) 620-8877 or info@ninestarsusa.com. <br /><br />Best,<br />Nine Stars Team

Jul 15, 2024
Ravens29
2 out of 5 stars review

Lid won't work and battery size?

Was excited to receive it, but I've changed the batteries twice to see if that was the issue, but it still doesn't work. I'm not getting any light to flash to say it's working and tried to do a reset for the sensor. Is it C batteries or D batteries? Some say in reviews it takes 4 C batteries, but the instructions say 3 D batteries. I guess I'll try 4 C batteries to see if that works.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Ravens, Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and apologize for any confusion or frustration you may have experienced. I will be sure to notify the appropriate department to correct these issues. Thank you have a wonderful day.

Aug 14, 2019
Ambeeeeee
3 out of 5 stars review

I like the trash can itself... I struggle to find bags to fit it! Unless you want to use the brand that samples were given with purchase. My other dislike is removing the olastic ring everytine you go to change the bag... if tou could use the gripper bags the ring wouldnt be necessary, but since those dont fit......

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Oct 23, 2020
Cheryl
3 out of 5 stars review

Replacement 21-1 gallon sensor model nine stars W

I am wondering about replacement parts?? I Purchased mine in the box had been opened and then stapled back shed and I didn’t pay attention to it till later a friend told me that it was supposed to have a ring that fit under the lid that held the bag in place and mine did not come with that I am wondering where I can obtain the replacement part

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 30 day warranty service from the purchase date for missing items. Filing a warranty claim for missing items is simple, please just submit a &#34;Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

May 18, 2020
Pierpont
5 out of 5 stars review

Exceeded my expectations!

Arrived to my home much sooner than expected and in pristine condition. I loaded it with the required batteries and placed it in its new home. I'm thrilled with it, so much so that I'm going to order another one. I was concerned about what size bag it was going to take. To my surprise....it uses heavy duty outdoor trash bags!! Wonderful Wonderful.

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi there, <br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br />-Nine Stars Group

Jul 24, 2019
Memes
5 out of 5 stars review

Expensive? Frivolous? Necessary!

In our house, standard 13 gallon trashcan seems to fill up in sn instant. This can holds the load, and keeps the "take the trash out" chore, a lot less frequent. Yes the can is expensive, and some people would argue that the sensor opening and closing is frivolous. So far, the feature has been very useful. In the past 2 years , I have had to replace 2 cheaper cans that added up, cost more than this one, so by hopefully buying quality, we will get many years of service from this can.

Review from walmart.com
Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Nov 10, 2018
butternut
5 out of 5 stars review

wonderful can

I bought this can about three years ago maybe four . I got my moneys worth. It worked great all that time. I’ve bought another one but a little bigger that I love. Will keep buying as long as they last a few years. I hate to hear that some of you are having trouble with yours. I love mine.

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi Butternut, <br /><br />Thank you for your review! We are over the moon that you are happy with this trash can and will continue to be our loyal customer! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br /><br />Best,<br />Nine Stars Team

Jan 5, 2019
CheryllC
5 out of 5 stars review

I love this!

This can is awesome. You just wave your hand and it opens. Hands free. I also love the option where you can leave the lid open if needed to by pressing the right button. I'm needing to buy a ring but only because someone was in a hurry and didn't pay attention and threw the ring away. I'm wondering where I can buy a ring for Nine Stars Sensor Trash Can, Stainless Steel (21.1 gal)? Is there a link?

Helpful?3IYK24N1YTEF13627415885
reply from Nine Stars

Hi cheryllc,Thank you for your purchase and feedback. We are happy to hear that you are satisfied with your trash can. Thank you for choosing nine stars.-NineStars Customer Service