Thanks for the great feedback Cherryl Rogers! We're thrilled to hear that you're happy with the quality of the trash can. 😊 It's something we take pride in, and it's awesome to know it's meeting your expectations. lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Hi Keir, I’m sorry the sensor isn’t working and you haven’t been able to reach anyone by phone. Please email us at info&#64;ninestarsusa.com and our team will be happy to help get this resolved. We’re committed to reliable, hygienic products and want to make sure yours works as it should.

Hi there,<br />Thank you for your time and feedback! We are overjoyed to hear that you received just what you wanted with your unit. We value your support and loyalty. Please feel free to contact us via email info@ninestarsusa.com in the future if you have any questions or feedback, we are always happy to hear from you. <br /><br />-Nine Stars Group

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info@ninestarsusa.com. <br />-Nine Stars Group

Hi Tom, Thank you for your feedback. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at support&#64;ninestarsusa.freshdesk.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

We’re really sorry to hear this has been your experience. That’s definitely not the standard we aim to deliver.<br /><br />If you’re having technical trouble with the unit, please reach out to us directly at info&#64;ninestarsusa.com<br /> with your order details. Our team will gladly look into this and work toward a solution. Our goal is always to combine reliable technology with hygiene focused design, and we want to make this right.<br /><br />If the item is still within the store’s return window, were you able to take it back to Sam’s Club? If it’s outside their return period, please email us and we’ll be happy to help further.

Hi Dorothy, I’m sorry you’re having trouble with your trash can. Please email us at info&#64;ninestarsusa.com and our team will be happy to help. We’re committed to reliable, hygienic products and want to make sure yours works as intended.