Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forDead after a year
Was a decent TV for the price when it worked. Unfortunately a year and 2 months after purchasing, it's essentially dead. It will not power on. I've tried every trick with no success. The little red light flashes, so it's receiving power. Just can't fully turn on, stays black screen. Happened out of the blue, nothing triggered it. Very frustrating, huge waste of money. A TV should last much longer than a year.
Save you time and money.
SAVE YOUR TIME AND MONEY! 3rd time writing this bad review the other two were taken down. Bought this less then two months ago and now it won't turn on. It hardly worked with Alexa and Apple AirPlay. It would only bring up a blank screen when I tried to use them. Picture was decent when it worked. It comes preloaded with a cluster of just junk apps that you will never use. Not worth your hassle or time.
HB00: Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. You may want to try the following troubleshooting steps: (1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. (2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. (3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. (4) If the TV turns on, your issue may be with the remote control If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Beautiful Picture, Terrible Interface
i got this tv to replace a 10 year old television that stopped working. it seems liked a great option, and it has really good reviews. i understand with any newer tv model there's a learning curve to adjust to menu layouts and quirky brand features. however, the awkwardness and confusing design of the app menu layout; the incredibly slow, lagged and often over compensated menu scroll speed; and "smart" features like the one to reopen the last app didn't work. i gave this tv over 15 days to convince me it was for me, but i eventually decided that i couldn't handle the laggy menu and traded it in for a different brand of tv.
MatS: Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that you were not completely happy with interface, experienced some lag, and have decided to return it. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Again, my sincerest apologies. We hope to regain you as a customer in the future. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Buyer Beware!
I bought my tv in January 2021. Mid July 2022, i came home to a black and blue screen. I've tried all of the different restart and/or hard start procedures and was successful twice but goes right back to the same re-cycle blue & black screen. I've never purchased a tv that has went out in n a little more than a year of having it!
Hi, Disappointed in Illinois, Thank you for purchasing the Samsung TU700D TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps: 1. If any external devices are connected, check all input cable connections. 2. If the issue persists, define precisely what is wrong with the display. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Decent Screen, TERRIBLE PROCESSOR!!!
I have a larger Samsung TV and was very impressed by the robust performance of the native apps and apps that you can get from the App Store (although I'll caveat that by mentioning that I did have to return that TV to the store three times because of how slow the processes worked (laggy, would take a whole minute for any remote control command to work. This TV has a similar issue running applications such as Netflix, Hulu, Apple TV, and others. I bought this TV to serve primarily as my new home-office display ( and to watch TV from to kill the time in between tasks, if I'm being honest). The TV will work fine if you're hooking it to a laptop or desktop. If you're buying this TV to...well...watch TV and so you don't have to use an off the shelf box (like Roku, Apple TV set top, Chromecast, etc), then you'll be TERRIBLY DISAPPOINTED. You would think that if Samsung wants to market a TV as Smart, they would pay more attention to quality control and performance of their Smart Features. Everything running directly from the TV just disappoints. The user interface for every app is rendered in low resolution (yes, I checked my settings. I also compared the same apps on the same TV with third party app services). I can overlook that the app interfaces all run in low resolution, as long as the actual video is rendered in HD. What I can't overlook, is how laggy the TV gets when you run any app. This TV struggles to play video while handling simple functions such as..say.. changing the volume or a channel. So...here I am...using a “Smart TV” as simply a monitor.
The_One_True_Bob, Thank you for your purchase and review. The interface issue you are describing may be related to your network connection and quality. We suggest you try the following: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador
Poor Picture
The picture quality on this TU7000 is not near the same quality as the 10 year old Samsung it replaced. After adjusting the brightness to max the brightness level is poor. The picture is not as clear as the the 10 year old tv it replaced. Very disappointed with the TU7000.
gkcc, I am very sorry to see that you were not happy with the picture quality of your TU7000 Crystal UHD TV. Please know that the TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. In addition, the quality of the image on your screen depends on the source and the connection. HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. Below is a link to advanced picture setting adjustment that may help solve your concern: https://www.samsung.com/us/support/answer/ANS00079295/ Our Customer Support Team is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service. - Samsung Ambassador
TV is fine, software is not.
bought the tv almost one year ago to the day (nov 30th, 2020). the tv is now stuck and say it needs updated by a usb drive. i've tried over and over to put the current firmware onto a usb drive and to get it to repair or reboot and apply it. no luck and samsung support hasn't been able to help so far. pretty annoying that a firmware update that should be taking place in the background somehow is corrupt? can't even change inputs to roku or a game system.
Hi Kyle, Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your unit. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us another opportunity to assist you with further troubleshooting or warranty assistance by contacting Samsung Customer Support. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us We look forward to hearing from you. ~ Samsung Solutions
This tv sucks
i brought this tv 4 months ago and like a month in it started having issues like the screen going black i did all the little diagnostics and it started working again so rather than go thru the hassle of getting a new tv i hoped for the best now its turning on and off on its own while it still has black screen.... i should have returned it when it first started thanks for letting me down samsung
Mighty god: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly. Please try a few trouble-shooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in. 4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software which can be found on the Support page of your TV model. 5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the issue persists after these steps, then the TV will need service.Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Love it....but....
I'll make this quick, I LOVE IT!!! What sucks is lack of storage or the option to add more. How can I perform a software update, when the TV out the box only gives like 200 MB. I had to delete the only two apps I downloaded and then tv still didnt have enough storage. Ima give it a week then change my review to a 2 star.
Mounting bolts need to be longer than indicated
the set is nice. but the manual will indicat that the versa mount screws should be 20/22mm. this is not correct, and others have commented the same. when you add in the depth of the mounting plate you are using, the screws/bolts will need to be m8 25mm; otherwise, there will be no bite of the threads-guaranteed. i had called samsung tech support about this, and the agent truly had no clue. secondly, if you want to just set up your tv to start watching your cable and streaming services-not so fast....the initial set up is going to force you through a bewildering labyrinth of required steps, to compel you to set up a samsung account-which you may not want.,
Hi TraldAlex, Thank you for your purchase and review of the AU8000 TV. We appreciate your feedback and apologize for any confusion. Please know that the 20-22mm listed in the user manual is not the screw length. It’s the wall mount thread depth in the TV chassis. Make sure to add the wall mount bracket thickness to the thread depth for minimum screw length. If you are unable to find the correct screws, you could use washers (supplied with the wall mount) to adjust the length. Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor