Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forFantastic TV!
[This review was collected as part of a promotion.] I would like to start this review by saying that i am some what of a TV snob. I research extensively before I make a purchase. Display size is very important to me but of equal importance is picture quality and features. This Samsung TV is smallest display in my home at 65 inches. Yes, I'm "that guy". The picture on this TV is stunning right out of the box. I do have a calibration disc that I use to fine tune the settings on my TVs. I didn't have to change any settings. I was really impressed with that. The sound from the built in speakers is also really very good. The remote is very simple to use and as a bonus it is a universal remote that works my DirecTV system and my sound bar. So no more having 3 or 4 remotes laying around. This thing has almost no frame to speak of which is very sleek looking. It has all the built in apps that you need with dedicated buttons on the remote for Netflix and Amazon. It also has built in Disney+ which is awesome. There are plenty of connections for all your other equipment such as sound bars, game consoles, and DVD players and you can control them all with this TV and remote. The one thing that I wish Samsung would change is that the power cord connects to the back of the TV on the complete opposite side of the unit from all of the other cable inputs. For those of us who detest cables running everywhere it creates more issues than it has too, especially since this could be easily fixed. Overall though, this is a great TV that you will love in your home. It's my 2nd Samsung TV and I'm sure won't be my last.
mjbdisney68, Thank you for sharing your feedback with us. I am glad that you are happy with your new TU7000 Crystal UHD Smart TV. We value your feedback about the power cord design and will share it with our product team. Here is a link to the TU7 series product page, where you can find details of all the features, eManual, and other useful product support information: https://www.samsung.com/us/televisions-home-theater/tvs/crystal-uhd-tvs/65-class-tu7000-4k-uhd-hdr-smart-tv-2020-un65tu7000fxza/ Our customer care team is always happy to help should you have any questions. You can reach us at: 1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F. Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador
Never again - Korean junk made in Mexico
Lasted 18 months of very limited use in guest room. Then the "two fast red blinks, pause, two fast red blinks, pause, one long red blink and and one short red blink" started and was told that it was out of warranty (which I knew, but this seems like manufacturer defect) and then tried sell me new Samsung TV as the repair costs will likely be more than a new one.
Disappointing
picture is good. software/interface is a huge disappointment. i was hoping to not have to use a box of any kind but will have to go back to apple tv. the smart hub is so bad that when you turn the tv on it will only default to their smasung channels which blasts some nonesene game shows or bad tv. i use youtube tv for programmining and have to go in and load each time which is slow. app tiles are small and hard to distinguish which app is highlighted. i have a tcl with roku tv that was cheaper, runs faster, has a much better interface with infinately more configuration, etc. really expected more from samsung. i just picture a group of design people sitting around a presentation of this “smart hub” interface and being impressed enough to approve it....wow.
Shpx: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the interface is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Love it....but....
I'll make this quick, I LOVE IT!!! What sucks is lack of storage or the option to add more. How can I perform a software update, when the TV out the box only gives like 200 MB. I had to delete the only two apps I downloaded and then tv still didnt have enough storage. Ima give it a week then change my review to a 2 star.
Did Not Last
i love samsung products love them. i have 2 g7 monitors for my pc, 3 other samsung tvs, phones, and my watch all samsung. im a fan boy. but this tv let me down. i bought it about 2 years ago when it was released, and its now dead. it was barely used, im at my computer the majority of the time. i would say it has less than 500 total hours over 2 years. and now no picture period. this was a major let down.
Hi CallMeCarl, We are sorry to hear that your Samsung TU7000 TV is no longer working after two years. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you continue to have issues, please give us a call so we can troubleshoot further with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
OK
samsung's app access is not user-friendly. not intuitive and not easy to access when you have numerous regularly used apps. sound is terrible (not a big deal for most like me with a home theater system anyway). brightness and especially light/dark contrast is poor. still playing with color settings, but the presets are not helpful.
KP021: I’m sorry to hear that you’re not fully satisfied with the app access and brightness of your TU7000 TV. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance with app access or with image troubleshooting, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor
Dead after a year
Was a decent TV for the price when it worked. Unfortunately a year and 2 months after purchasing, it's essentially dead. It will not power on. I've tried every trick with no success. The little red light flashes, so it's receiving power. Just can't fully turn on, stays black screen. Happened out of the blue, nothing triggered it. Very frustrating, huge waste of money. A TV should last much longer than a year.
Good screen, really bad interface
Just bought this TV yesterday and while the screen is fine, the smart TV UI is terrible. No way to remove apps that I don't use and it won't even let me remove them from the home screen. I don't like the Samsung TV plus, but there's no way to avoid it. Also, WAY too many ads. Additionally, the remote lags really bad, then jumps around as if I held down the button. Overall, not a good experience with the UI.
StanOS: Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate you sharing your experience with the interface. Your feedback is important to us and will be shared with our teams. To address your lag issue, you may want to run the self-diagnosis tool. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
TV is fine, software is not.
bought the tv almost one year ago to the day (nov 30th, 2020). the tv is now stuck and say it needs updated by a usb drive. i've tried over and over to put the current firmware onto a usb drive and to get it to repair or reboot and apply it. no luck and samsung support hasn't been able to help so far. pretty annoying that a firmware update that should be taking place in the background somehow is corrupt? can't even change inputs to roku or a game system.
Hi Kyle, Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your unit. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us another opportunity to assist you with further troubleshooting or warranty assistance by contacting Samsung Customer Support. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us We look forward to hearing from you. ~ Samsung Solutions
Great Feature and Responsiveness
[This review was collected as part of a promotion.] I use my TV for streaming movies and playing video games. I love it for both purposes. It has been excellent and I recommend the TV to anyone looking for a large screen. Pros: Great Picture Great Software Cons Screen Brightness is not relatively high enough NEEDS MORE HDMI INPUTS. It is so stupid they only give you two now.