Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forProblems on the second month after purchase.
[This review was collected as part of a promotion.] TV started to restart by itself. I called technical support and they were going to send a technician to inspect my tv, all of the sudden the tv stoped doing it. I have no idea if its going to happen again.
jvarelab: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly. Please try a few trouble-shooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in. 4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/ 5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
BEST TV EVER !
[This review was collected as part of a promotion.] I bought the 65" SAMSUNG crystal smart uhd after ALOT of research (past tv buyer remorse inspired) . My wife and i both love video games and movies and i wanted a tv that would work well for both plus have good sound on its own for a reasonable price. This tv delivers 100% everything i wanted with a gorgeous picture ,superfast refresh rate,awesome sound,and all around ease of use!!!
This awesome product has great features
[This review was collected as part of a promotion.] Awesome features, the picture is crystal clear. I love that you can watch Regular Cable TV without having a cable box. When playing video games the features in the game are bright and lifelike. It's the best tv that me and family have purchased.
Great TV
[This review was collected as part of a promotion.] Overall I like my Samsung TV in picture quality. I also like my Samsung TV has all the streaming applications. I have both LG and Samsung TVs. LG TV has a pointer/cursor function so that I can point specific position on the screen and start applications, instead of using up/down/left/right buttons. Samsung TV does not have that function, which I'd like very much to see Samsung TV also have.
Remote control
[This review was collected as part of a promotion.] Remote control does not change cable channels, does not work on Altice channels, guide option does not work, cannot change channels, volume and mute button does not work. Have to use cable remote to change cable station and sound. Picture is great though on Samsung and Netflix.
GroonMoo6: Thank you for purchasing Samsung’s TU7000 TV and for your review. I am sorry to hear you are experiencing issue with your remote control. You may first want to check to see if your batteries are working. Next, you may want to contact your cable company to see if an upgraded box is available. Please also be sure that the distance between the cable box and TV is not too far apart. Then reset the connection of your remote by going to Source > Universal Remote Setup. I hope this helps. For further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
I absolutely love this tv.
[This review was collected as part of a promotion.] I have two of these tvs. One in my room and one in my living area. I have the one downstairs hooked up to my Samsung sound bar system and my Xbox series x. It makes my gaming experience out of this world. I love this tv and would definitely recommend it.
So happy I chose this TV
[This review was collected as part of a promotion.] Movie nite hasn't been better than it is now. The picture is so clear and graphics are wonderful. I was on a budget but I'm very satisfied. I debated between Crystal UHD and the QLED but really couldn't afford the price of the QLED, but so satisfied with the UHD.
After two weeks
[This review was collected as part of a promotion.] Set up was great easy walkthrough using my smart phone. Picture is great for both gaming, streaming, and movies. I have it hooked up to Alexa and while she doesn't fully function at times this could be due to the tv, Alexa herself, or the application SmartThings. BIG ISSUE: the screen had lines causing bad picture quality only two weeks into the purchase we returned it for the same model and will be monitoring the tv closely.
Dragond93: Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that issues with your TV have caused you to exchange it. I completely understand your disappointment. Should you need assistance with your new unit, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
I should've bought an LG
very disappointing product. was very difficult to download any apps because of many unnecessary steps including signing in on a 'samsung account' on another device and verifying account. after the lengthy process that was, the "smart tv" is completely unable to download multiple apps including hbo max, espn, discover+, and many others. would not recommend to a friend, or anyone.
Tyler: Thank you for taking the time to share your setup experience with the TU7000 TV. We appreciate your feedback and will share it with our internal teams. Please try the following troubleshooting steps to help with the issues you are experiencing downloading apps. Go to Settings > Support> Device Care > Start Device Care. This service checks memory and frees up unused cached memory and closes background apps if any. We also suggest you check your internet connection: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps. If the issues persist, please reach out to Samsung Customer Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Samsung is the greatest
[This review was collected as part of a promotion.] You can watch shows through smart things app if you have samsung phones without having to be connected to wifi. Samsung has their own TV channels with Chive which is awesome. Picture is incredible no matter what you are watching.