Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forNice picture when it works
have had this tv for a week now. nice picture, but having issues with the user interface of the tv. seems like the tv has some major software issues. double checked to make sure everything is up to date before writing this review. hulu and disney plus apps often crash or don't load. having issues connecting to cable box. have spent more time trying to troubleshoot on my own than watching actual tv. just moved from an older samsung model and didn't have any issues. not sure if it is this specific tv or broader issue, but at this point would not recommend this tv.
CHRIS: Thank you for choosing the TU7000 Crystal UHD Smart TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly. You can try cold booting your TV, updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: Samsung TV Support is available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Verified Purchase
Not enough hdmi ports
Only has two hdmi ports
Converted me!
Wasn't expecting much from a Samsung product, but was pleasantly surprised! Gorgeous picture, native apps are easy to use, and remote is very intuitive. Only negative is there are only 2 hdmi ports. In todays day and age 3 should be th absolute minimum. However overall I am tremendously satisfied almost a year in and will definitely be buying more Samsung in the future.
Verified Purchase
Broken screen
Screen was cracked
Screen is too dark.
the screen is so dark even with the brightness turned all the way up. the mandalorian on disney+, fargo on hulu, and minority report on samsung tv plus are all unwatchable because of how dark the screen is. i've researched this problem and it appears many others have experienced this problem as well, see here: https://eu.community.samsung.com/t5/tv/tu7000-too-dark/td-p/1890701
ChrisM: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness and other settings to your liking. Go to: Settings> Picture> Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
A step back for Samsung!
I have three "old" 6000 series TVs and they are fantastic.New UE43TU7002 I've been using for a week and I'm really disappointed. I went through the agony to set up a wi-fi connection and again it doesn't work nicely. I often have to reset the TV to factory settings to make the internet work. Also I hate black corners on a bright screen!
boza: I am very sorry that you are experiencing issues with the connectivity of your TU7000 TV. A new firmware version (1115.5) will soon be released which includes network enhancement. This will be available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
We love this new Samsung TV .
[This review was collected as part of a promotion.] We love this Samsung TV with the Samsung Plus feature. It is so easy to find movies and programs we want to see. We especially love CineVault, and have recommended this TV to all our friends and family.
Do not buy
We bought this tv at the end of December of ‘21 and in the middle of June ‘22 tv just stopped working. Will not cut on or shows no lights that show a source of power. Called Sams and they said to contact Samsung. Samsung set a appt for a repair man to come. One week later no word from repair company I called for a update to be told they were short staffed and didn't have anyone to fix it so they canceled my service. Now Samsung is saying they are very short staffed and would let me know when they could find someone to come fix the tv. It's less than 6 months old completely dead and it seems I'm out of $700 plus dollars. So basically it seems this is a ongoing issue that they know about from previous reviews I have seen and won't stand behind their warranty. At this point I want a refund and look to purchase a new TV brand and from another store who will stand behind the products they sell.
65" Class Crystal UHD TU7000 TV – disappointed
**Review: 65" Class Crystal UHD TU7000 TV – Disappointing Performance After a Year** I purchased the 65" Class Crystal UHD TU7000 TV with high hopes, given its impressive specs and the brand's reputation. Initially, everything seemed perfect – great picture quality, decent sound, and an overall smooth viewing experience. However, after about a year of usage, my excitement quickly turned into frustration. One day, the TV just wouldn't turn on. The power indicator light flickered briefly, but the screen remained completely black. No amount of resetting, unplugging, or troubleshooting helped. I checked all the connections, tried different outlets, and even consulted the manual, but nothing worked. For a TV that's only a year old, this is incredibly disappointing. It seems that the build quality or internal components simply couldn't stand the test of time. I had expected a lot more durability for the price point. In terms of picture and sound quality, when it was working, it was quite good. But the fact that it malfunctioned so early on, without any signs of wear or heavy usage, really makes me question the reliability of this model. If you're looking for a TV that'll last more than a year, I would recommend exploring other options. Unfortunately, this model fell short of expectations.
Great…except the ghost living in it
love this 65" tu7000 smart tv. clear, light, easy set up. replaced my 55” samsung in livingroom….but theres a ghost. at random, the tv will turn itself on. this occurs at times like 1am or 3am, which is great when you have a slight view of a suddnely glowing livingroom from bed. but also i'll come home from work at 4:30pm and find the tv on. ive began checking through the smart app of the tv is powered on theoughout the day, and have found it on. why?! never this problem woth my other samsungs..and no, this isnt a product of me turning on other samsung tvs and it turning on 65”, too. tried that.