Thank you for taking the time to leave us a review! We're sorry to hear that you're finding it difficult to move. As a big and tall chair, this chair is on the larger side. The durable casters will help the chair to roll on most surfaces. Should you continue to have problems with the chair not moving easily, please contact us at 800-379-9773 so that we can send you replacement casters.

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

We love that you love your new chair! Thank you for taking the time to leave a review for the La--Boy Alston chair. If you require assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.