Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors

Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for

La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors

Back to item details

4.5 out of 5 stars

stars1,200 ratings606 reviews

Write a review

Customer photos

+29 images

Sort by |

Showing 501-510 of 606 reviews

May 7, 2019

DrDave

5 out of 5 stars review

Terrific Chair

I bought this to replace one of those high-tech chairs that had simply quit working and wasn't very comfortable to begin with. This chair I'd found in the store and tried it, along with about 12 others over the past 10 months. This was by far the most comfortable. I bought it and it was as easy to put together as the description said. Extremely comfortable. Not a lot of different adjustments, but doesn't really need them. I'm very happy with the chair after using it for at least 10 hours a day for the past four weeks.

Helpful?

Jul 22, 2022

joe

2 out of 5 stars review

not perfect

Pros: super easy to put together. Comfortable leather. Cons: one of the bolt screws to put the plate on broke during install- very cheap plastic turn knob. Also, the cables that you insert into the slit for to lift the chair or to recline do not fit perfectly into place and fall out. Additionally, I am 6'1” and when I sit back my head does not rest on the chair so im not sure how this is labeled big and tall. I called to get a replacement boot screw and was advised it would be 12-14 weeks and to just return it to the store.

Helpful?

reply from Supplier Response

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

May 28, 2023

Zevo

1 out of 5 stars review

Broken shock

I've Had chair for barely a year and the shock is broken and now the chair wobbles so badly it's dangerous to sit in.

Helpful?

reply from True Customer Service

I apologize for the inconvenience. Please contact our customer service department at 800-379-9773 or email ServiceEscalations@trueinnovations.com, so that we can send you a new gas lift or seat plate to correct this problem. Thank you.

Jan 28, 2020

MGordon

1 out of 5 stars review

Leather peeling and falling apart.

I bought this less than 2 years ago and the leather is peeling and falling apart. Stay away from this low class manufacturer. I always bought layzboy furniture for the house but no any more.

Helpful?

reply from Supplier Response

I am so sorry to hear that! it sounds like you may need a new set of arms. we are more than happy to help with that! Could you contact us at either 800.379.9773 or service@trueinnovations.com. that we can have a warranty claim started for you and have that part shipped out for you.

Dec 7, 2021

Vee

3 out of 5 stars review

DO NOT BUY

Purchased 3/2021. The pistons in the side of the chair must be tightened constantly or the back falls back to the floor. Thus chair is poorly made, inferior and its only been since April 2021 the delivery date. I'm returning to Sam's RUN

Helpful?

reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your chair needs a replacement part to fix that. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Sep 7, 2021

Deb

1 out of 5 stars review

This chair is comfortable, but count on the fake leather holding up, it is literally pealing off, this chair is not abused! Would NOT recommend this to anyone!

Helpful?

reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jul 18, 2018

luke1

4 out of 5 stars review

Verified Purchase

good chair

Helpful?

Dec 5, 2018

5 out of 5 stars review

Verified Purchase

Great Chair!!

Helpful?

Apr 11, 2023

Ami

1 out of 5 stars review

Verified Purchase

Disappointing purchase

Not worth the money

Helpful?

reply from True Customer Service

Apr 14, 2023

RosieDosie

5 out of 5 stars review

Verified Purchase

Love my new chair

worth every penny!

Helpful?

reply from True Customer Service

We love that you love your new chair! Thank you for taking the time to leave a review for the La--Boy Alston chair. If you require assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.