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Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for
La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors
4.5 out of 5 stars
stars1,200 ratings606 reviews
  1. 5 stars76% (916)
  2. 4 stars11% (134)
  3. 3 stars4% (46)
  4. 2 stars3% (31)
  5. 1 star6% (73)
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Showing 491-500 of 606 reviews
Jan 12, 2023
E Kill
5 out of 5 stars review

Verified Purchase

Comfortable

Very comfortable chair.

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Jan 25, 2023
Alicia
1 out of 5 stars review

Comfortable, but will not stop squeaking

We were so excited about this chair! The looks, the comfort and a LA-Z-BOY brand for durability. It started off great, but started making a very loud squeaking sound after four months of use. We have flipped it upside down multiple times to check for loose parts and have made sure all parts are lubricated to prevent squeaking, but none of that has worked. Terribly frustrated as we can't seem to fix it. Sadly, would not recommend.

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reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. It sounds as if your chair needs a new seat plate. Please do not hesitate to contact us at (800) 379-9773 so that a customer service representative can assist you with replacing these components.

Jan 3, 2023
Mel
1 out of 5 stars review

Junk

I bought this since I'm a big guy (6'9" 290lbs) and needed something for my size. At first it was great but now I have an issue with the leather and an arm is popping out a bit. Lazy boy customer service never responds to you and sam's club says contact them. Never again will I buy a big purchase from Sam's club.

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reply from True Customer Service

Hello, we are sorry to hear that our product did not meet your expectations. We would be more than happy to offer warranty assistance!. Please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Sep 12, 2019
aksanta
1 out of 5 stars review

Don't buy anything that is bonded leather

I have this chair in my home office and as I sit here there are little brown leather flakes all over the floor. All bonded leather peels and you can use the finest mink oil leather conditioner and it still peels. The key to buying leather furniture is to buy Top Grain Leather. My chair is 2 years old and ready for the garbage dump. So far this year 1 couch, 1 love seat and an ottoman have gone to the dump and all less than 3 years old. The top grain leather sofa from Costco in Anchorage Alaska still looks great after 15 years of use.

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Oct 21, 2021
Grits
1 out of 5 stars review

Caveat Emptor

I bought this chair a couple of years ago, in large part, because of my previous experience with La-Z-Boy. Almost immediately I began to regret the purchase. The seat slants forward and makes you feel like you are going to fall in the floor. After a few months, the "leather" started to peel away from the fabric underneath it. The newest "trick" it performs is to leak grease on the floor. This chair is not worthy of the La-Z-Boy name.

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reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 6, 2021
David
5 out of 5 stars review

Verified Purchase

Lazy Boy Executive Chair

Very Comfortable

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Sep 27, 2021
Alex
1 out of 5 stars review

Low Quality

Purchased this chair for my office, arrived on time. When I in boxed it the chair was very scratched up. I emailed the company to see what they would like me to do, either return it or send me new parts. They were sending me a new part but that was two months ago and can not get ahold of them. This will be returned. Not worth the money.

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May 7, 2019
DrDave
5 out of 5 stars review

Terrific Chair

I bought this to replace one of those high-tech chairs that had simply quit working and wasn't very comfortable to begin with. This chair I'd found in the store and tried it, along with about 12 others over the past 10 months. This was by far the most comfortable. I bought it and it was as easy to put together as the description said. Extremely comfortable. Not a lot of different adjustments, but doesn't really need them. I'm very happy with the chair after using it for at least 10 hours a day for the past four weeks.

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Apr 19, 2023
Nancy
5 out of 5 stars review

Verified Purchase

La- Z- Boy chair

Very comfortable

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reply from True Customer Service

Thank you for the 5 star review! We are glad to hear that you find this chair comfortable and hope it works well for you for a long time. Please let us know if you need assistance in the future at 800-379-9773.

Oct 30, 2022
Capn
5 out of 5 stars review

Verified Purchase

Good chair

Good chair

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