3 months and still not fixed. I purchased a chair from Sam's Club in August with the intent to use it immediately. The chair is completely unusable. The back cushion was marked with a large "X" in silver permanent marker and the seat plate with the hydraulics would not work at all. The chair falls completely to the floor and will not adjust. I contacted customer service the day after my purchase and I STILL have no resolution. I first was sent only the seat plate - which also still does not function correctly. Then after 3 months, I was sent the seat cushion back. How do you expect me to remove the previous seat cushion when they came attached from the manufacturer? I would be forced to rip apart the chair just to put the back cushion on and it STILL would not be usable and is unsafe. I am very angry at purchasing a chair for a large amount of money that I am unable to use and have been getting the run around by the horrible and unresponsive customer service from True Innovations. Would definitely not recommend.

The height adjustment mechanism was missing and didn't work from day one. I'm 6', 200 and bought this because of the weight support suggested. And I do mean suggested. Had it for a few months and it began to tilt, squeak, etc. Had to add my own extra cushion. My 3rd and last Serta anything.

I bought this chair because it was rated for 350lbs and I weigh 200lbs. I wanted something that would last longer than previous office chairs did. The first one of these I bought was defective out of the box - the armrest was cracked clean in half. If they're made out of metal, you could have fooled me - some of the cheapest material I've ever seen. I got a replacement the next day and it was OK for about 6 months. Then I noticed any time I would lean myself against the back of the chair even a little there'd be a loud "pop" noise. It started getting worse and I found the problem yesterday. The spring loaded metal peg that slides in to "assemble" the chair has completely eaten away at whatever cheap material the armrest is made of. That causes it to not lock in place anymore, and the slightest amount of force makes it slip. I've dealt with True Innovations before and didn't feel like waiting for things to be shipped to my house, so I took the chair back to Sam's Club today for a replacement. They couldn't find another one in the club so they let me have a different chair. We'll see how long it lasts, but it's also made by True Innovations. I'm pretty sure almost every office chair at this point is made by them, which is unfortunate. It seems like they use the cheapest material possible, with designs that somehow always seem to have some fatal flaw that causes the chair to break prematurely.

Bought this chair years ago, last week back support came out look like weak frame as it broke off .i Weigh around 200 LB so way under their support limit. I try to contact lazyboy ,enter my area code there is no support available contacted sams they are redirecting to lazyboy. I am not sure what needs to be done to fix it. as Nuts which hold the back support to base and side of frame breaks. was comfartable when worked.

Chair Leans to one side

There is no cushion left in the back, bottom or arm rests after only 6 months. Chairs should last years not months. Warranty wants pictures but lack of cushion is hard to show. They have stated it will take 6-8 weeks for a replacement back. Waiting for confirmation that base cushion will be included. Lucky I still have my old chair. Wish I could get my money back instead.

I have had this chair for less than three years and the material began peeling off the seat and arm rests within the first year. It now looks awful since about one-third of the covering has peeled off. The material is cheap and will flake off pretty quickly, so I would not advise purchasing this product.

I absolutely love this chair. It's comfortable and plush as described. My only concern is that its not as sturdy as I thought it would be, being a La-Z-Boy product. It rocks a little but it still has great features. The fact that the back of the seat folds down and I can put my chair underneath my desk is the best. I think this particular chair would be best for a one person use. I don't think it will last long if multiple people are using it. Other than that its a nice chair for the price.

Leading up to the plate cracking, the chair is not sturdy. I purchased this in September 2020, and the plate cracked in May 2022. So it lasted 20 months. It always felt like it was going to tip over. Pay a little extra and get a better-quality chair.

Superb office chair