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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,306 ratings2,269 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (470)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (259)

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Showing 81-90 of 2,269 reviews
Aug 20, 2021
Reviewer name: groden
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall an excellent refrigerator

[This review was collected as part of a promotion.] We bought this refrigerator when our other refrigerator unexpectedly failed. We chose this brand because of it’s high ratings with both JD Power and Consumer Reports. This is our first experience with an LG appliance. We love the spacious interior, shelf layout, LED lighting and overall design. The French doors and two-drawer freezer compartments are spacious and make food storage and access easy. Fingerprints are easily removed from the stainless steel exterior by wiping it with a microfiber towel, Very quiet operation. Deducted one star because the in-door ice maker holds only a small amount of ice. Also, the refrigerator temperature only cools down to 37-degrees when 34-degrees is selected on the front control panel. The freezer compartment temperature stays at 0-degrees as selected. It does do an excellent job of maintaining consistent temperatures in both the refrigerator and freezer compartments. The WiFi connectivity and LG phone app is useful to monitor energy use, provide diagnostics and other information. It would be much more useful if it would provide push notifications for abnormal temperatures or component failures. Overall we are very pleased with this purchase.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jun 18, 2021
Reviewer name: cdel
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Better than I expected

[This review was collected as part of a promotion.] I didn't want the double freezer drawers but have come to appreciate not having to dig around the freezer for something. My husband likes the smaller ice cubes and it makes a decent amount of ice for us. The only place to put wine bottles is with the shelf partially closed so you lose some shelf space if you only have one or two bottles in. I wish the ice/water would still work with the other door opened.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 21, 2022
Reviewer name: Mahua
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features and awesome customer service

I bought this refrigerator few weeks ago. When the fridge was delivered there was a small dent on the right door. Otherwise the fridge was working great and has awesome features as expected. The LG customer service team was efficient and the entire parts replacement process was smooth and done professionally on a timely manner. Really happy with the service.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Sep 13, 2019
Reviewer name: Charlie1934
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great space in the same space as my old 26ft

[This review was collected as part of a promotion.] It’s quite and makes organizing easier. My old GE was 7 years old and cost me 700.00 in parts and labor. It was noisy and made ice where it shouldn’t.It s a pleasure owning an LG.Looking forward to many years of good service from my LG

Review from lg.com
Helpful?2JM6S803LSS113624255621
Aug 10, 2022
Reviewer name: Borzoi mom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love. My new fridge

I am extraordinarily happy with my new black stainless refrigerator. This time around I got a standard depth rather than the currently popular counter depth. This one obviously has way more room and the doors are not being nicked by hitting the side counter. I especially love the amount of room the door trays have, there is so much that fits in them. All in all it was a wise and happy experience (if one can get happy over a fridge). There are two items however which can be improved upon; a light in the lower freezer drawer and since I am handicapped I did not realize the freezer drawers slide closed unless they are held open which is difficult for me.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jul 19, 2021
Reviewer name: rileyrl
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not great

[This review was collected as part of a promotion.] Ice maker stopped working at 7 months and freezer stopped freezing (still works as a refrigerator though). Repairman said needs new compressor that they don't have in stock yet. Still waiting a month after reporting.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Nov 8, 2023
Reviewer name: lol0294
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

expensive costly mess

The is a terrible refrigerator. Has a faulty compressor that fails. Cost us over $500 in food. The LG app is worse than worthless, it is dangerous. Even after a complete compressor failure it continued to tell me everything was fine. As someone told me, if you buy and LG geet a second one from another brand so you have someplace to put your food when the LG fails. Further, LG new of the issue and never notified us to have them look at it. Told everyone I know to stay away from LG.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Care

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of expectations. Furthermore, we want to thank you for allowing us to make things right by bringing this to our attention to improve our products and services. We hope you will watch for us to see how we've improved. ~Tanisha

Jul 5, 2022
Reviewer name: peter1935
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] I bought this 1 1/2 years ago sorry we bought stainless steel. scratches easily. Ice dispenser ice goes all over. Wife was reading in living room and hears water running from water dispenser. water all over kitchen. had to shut water feed off no other way to stop it.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Social Media

We hate to hear this and looking at your case you are scheduled for repair with A and E on 7/8.^Sand6

Feb 18, 2022
Reviewer name: K Brech
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this fridge.

[This review was collected as part of a promotion.] We've had this about a month and it has been great. It seems very well made with nice features. And it is a pretty appliance. We were unsure about having a 2 drawer freezer, but we actually love it.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Mar 29, 2021
Reviewer name: OldSarge
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It has everything!

[This review was collected as part of a promotion.] I wanted no fingerprints on stainless steel, instant icewater, ice cubes, crushed ice. This fabulous refrigerator gave me all that plus double drawer freezer, and easy to change water and air filters. We are partners.

Review from lg.com
Helpful?2JM6S803LSS113624255621