Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

Thank you for your feedback! We are delighted to hear you are loving the interior layout and the performance of the water and ice dispenser on your new LG French door fridge. We appreciate your honest comments regarding the freezer capacity and the water supply installation. Your suggestions for better labeling and model-specific videos have been shared with our team to help improve the experience for future customers. We’re glad you were able to get everything set up and running! If you need anything else, please reach out to us at 1-888-542-2623.

Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Sam's Club directly. You can find their contact information here: https://help.samsclub.com/app/answers/detail/a_id/167 ^CP

Hello, KRISTEN! Thanks for sharing your experience with us about the LG Refrigerator (LMXS28626S). We appreciate you sharing your experience and we want to provide clear steps that can help when a refrigerator isn’t cooling properly. These factors are important to consider before service is scheduled: • First, check the temperature setting—if it’s too high (around 5–6 °C / 41–43 °F), press the Refrigerator Temperature button and adjust it between 1–3 °C / 34–37 °F. • Next, make sure food is organized and not blocking the air vents, since cold air flows from the freezer into the refrigerator and restricted airflow can cause cooling issues. • Also confirm that the doors are fully closed—reinstall shelves correctly, push items back, and ensure bottles in the door bins are upright so nothing prevents closure. • If the freezer door is left open, frost can build up and block airflow. • Finally, if the refrigerator was recently installed or serviced, allow 2–3 days for the temperature to stabilize depending on how much food is stored. For more information, you can refer on this link "Troubleshooting an LG refrigerator not cooling properly": https://www.lg.com/us/support/help-library/troubleshooting-an-lg-refrigerator-not-cooling-properly--20155295246336?srsltid=AfmBOopipJCMNj_f187IdJRAhxKRh0fHpSC6EggKU3Y-k3U85y8Rzp1m. Since your unit was purchased through Sam’s Club with an extended warranty, we recommend contacting Sam’s Club customer service directly for resolution, as they can confirm coverage and provide repair or replacement support. You may contact Sam's Club Customer service 1 (888) 746-7726. For added assistance, you can also email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril

Hi, Angie. Thank you for sharing what’s been happening with your LG Refrigerator (LMXS28626S) model. We understand the importance of having long‑lasting performance from a refrigerator. To address the freezer-area fan issue, check for ice buildup around the evaporator cover. Frost behind the panel can hinder the fan's movement, causing noise or cooling issues. Turning off the unit for a few minutes and ensuring good airflow can help determine if frost is the problem. For more guidance, visit https://www.lg.com/us/support/product/lg-LMXS28626S. We want to make sure your details are reviewed carefully so we can assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy