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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,290 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (119)
  5. 1 star11% (251)

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Showing 1-10 of 2,253 reviews
Oct 10, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

So far so good.

Everything works great in the first month, but I bought a warranty due to past reviews that said the linear compressor fails within 1 to 3 years. Hopefully LG made modifications to prevent the compressor failure.

Helpful?6Y64GGUTQNK313624255621
Feb 1, 2026
Julie
5 out of 5 stars review

Verified Purchase

New LG

We love our new refrigerator. It has a lot of room. Shelves on both doors. The double freezer avoids items from getting buried.

Review from lg.com/ca
Helpful?6Y64GGUTQNK313624255621
reply from LG CareQ

We’re glad to hear you’re loving your new refrigerator and that the spacious layout, door shelving, and double freezer design are working well for you. Thank you for choosing LG!

Jun 18, 2018
Janie
5 out of 5 stars review

Verified Purchase

Space

Tons of space. Love the wide storage capability in the refrigerator section! Nice feature of two freezer drawers.

Helpful?6Y64GGUTQNK313624255621
Dec 5, 2025
Farmers
5 out of 5 stars review

Verified Purchase

Great Product

Alot of room both places and ice maker is great alot of ice

Review from lg.com/ca
Helpful?6Y64GGUTQNK313624255621
reply from LG CareQ

Thank you for your fantastic feedback! We are thrilled to hear that you are enjoying the ample room and the excellent ice maker on your new LG LMXS28626S refrigerator. Your positive experience is exactly what we strive for!

Oct 13, 2020
Anonymous
4 out of 5 stars review

Verified Purchase

Great Fridge; insufficient ice

We really like our fridge and it is HUGE. If you have a large family or regularly fill your fridge up, this is the one for you. The one drawback we have is the ice maker. Yes, it is a slim design, which allows for so much of the extra room....but the ice output is not sufficient for a large family. There are six of us and we have run out of ice a few times already. Even though the specs say it can create over 100 cubes/day, the cubes are very small and melt quickly. We bought a counter top ice machine and store ice in the provided ice tray in the top freezer drawer.

Helpful?6Y64GGUTQNK313624255621
reply from LGAnswers

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or<br />Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your<br />name, phone number, address, email, model/serial numbers, and date of purchase and we will be<br />happy to assist you. There are policies and procedures in place to ensure resolutions are<br />consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

Dec 16, 2025
Anne
4 out of 5 stars review

Verified Purchase

Excellent interior fridge layout and space

We're loving our new LG French door fridge so far - the interior space and layout is excellent, but the freezer section is a bit smaller than what we had previously. The water and ice dispenser is working great with good flow. The instructions for connecting the water supply were not as straight forward as they could be - better labesls on the fridge iteself would have been helpful and it was difficult to find a video corresponding to our model #. Once we purchased an adapter kit we were good to go.

Review from lg.com/ca
Helpful?6Y64GGUTQNK313624255621
reply from LG CareQ

Thank you for your feedback! We are delighted to hear you are loving the interior layout and the performance of the water and ice dispenser on your new LG French door fridge. We appreciate your honest comments regarding the freezer capacity and the water supply installation. Your suggestions for better labeling and model-specific videos have been shared with our team to help improve the experience for future customers. We’re glad you were able to get everything set up and running! If you need anything else, please reach out to us at 1-888-542-2623.

Aug 30, 2025
Fred
4 out of 5 stars review

Verified Purchase

New fridge

Great fridge. Lots of storage, conveniently placed. Top drawers are door sized, so you don't always have to open both doors. Our old fridge had 3 drawers on top, so you usually had to open both doors.

Review from lg.com/ca
Helpful?6Y64GGUTQNK313624255621
Aug 13, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Frig great if completely assembled, handles secure

I like the refrigerator. Shelves are deep. There is lots of storage. The only ice maker is in the door, so this is limiting. I somehow thought the container for ice in the top freezer door provided separate ice capacity. My complaint.... the top freezer door handle was not installed properly. The first time the handle was pulled, it came loose and the edge gouged the front of the refrigerator. I have been in touch with LG... but this was reported to Sam’s Club in less than 24 hours. There has not been resolution. Beware of delivery services. Frustrating ....

Helpful?6Y64GGUTQNK313624255621
Aug 6, 2018
Sylvia
1 out of 5 stars review

Verified Purchase

Great fridge but arrived defective on July 24.

The tech that delivered it spent an hour trying to fix the problem. He was in touch with Sam's tech, whom I talked with. He gave me 3 options and we chose to keep the fridge and wait for a replacement. I am still waiting. I need to know if it was ordered and when it will be delivered. I am not a happy customer right now.

Helpful?6Y64GGUTQNK313624255621
reply from LGAnswers

Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Sam's Club directly. You can find their contact information here: https://help.samsclub.com/app/answers/detail/a_id/167 ^CP

Oct 23, 2020
doctdoo
1 out of 5 stars review

Verified Purchase

Loud compressor

Compressor is loud, buttons for ice and water do not light up which is inconvenient at night which is something i would look for in future purchases. Good amount of storage, love the double freezer doors.

Helpful?6Y64GGUTQNK313624255621
reply from Supplier Response

Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette