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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,313 ratings2,276 reviews
  1. 5 stars56% (1,284)
  2. 4 stars20% (471)
  3. 3 stars8% (174)
  4. 2 stars5% (123)
  5. 1 star11% (261)

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Showing 1-10 of 2,276 reviews
Oct 10, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So far so good.

Everything works great in the first month, but I bought a warranty due to past reviews that said the linear compressor fails within 1 to 3 years. Hopefully LG made modifications to prevent the compressor failure.

Helpful?2JM6S803LSS113624255621
Oct 14, 2026
Reviewer name: MJs Nana
5 out of 5 stars
5 out of 5 stars review

Great Features

I've only had this refrigerator about 4 weeks but am loving it so far! I like having the craft ice (grandson loves it even more) Having the 2 freezer drawers are great, I'm able to separate and keep certain things in one drawer and vise versa. It is the same size as prefer refrigerator but somehow has more room in it(?) I do love that the door shelves are much bigger as well! So far its been perfect! Everything is as cool as one would want it, its been whisper quiet no loud noise when ice drops as my old one! And the no finger prints showing is wonderful! So far its been great! And the kids just love the "ice balls" craft ice!

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hey there! It sounds like those sphere ice balls are running a full-time amusement park right in your kitchen, keeping everything chill and spotless while doing it! If you ever need any assistance down the road, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich

Oct 13, 2020
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great Fridge; insufficient ice

We really like our fridge and it is HUGE. If you have a large family or regularly fill your fridge up, this is the one for you. The one drawback we have is the ice maker. Yes, it is a slim design, which allows for so much of the extra room....but the ice output is not sufficient for a large family. There are six of us and we have run out of ice a few times already. Even though the specs say it can create over 100 cubes/day, the cubes are very small and melt quickly. We bought a counter top ice machine and store ice in the provided ice tray in the top freezer drawer.

Helpful?2JM6S803LSS113624255621
reply from LGAnswers

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

Dec 16, 2025
Reviewer name: Anne
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Excellent interior fridge layout and space

We're loving our new LG French door fridge so far - the interior space and layout is excellent, but the freezer section is a bit smaller than what we had previously. The water and ice dispenser is working great with good flow. The instructions for connecting the water supply were not as straight forward as they could be - better labesls on the fridge iteself would have been helpful and it was difficult to find a video corresponding to our model #. Once we purchased an adapter kit we were good to go.

Review from lg.com/ca
Helpful?2JM6S803LSS113624255621
reply from LG CareQ

Thank you for your feedback! We are delighted to hear you are loving the interior layout and the performance of the water and ice dispenser on your new LG French door fridge. We appreciate your honest comments regarding the freezer capacity and the water supply installation. Your suggestions for better labeling and model-specific videos have been shared with our team to help improve the experience for future customers. We’re glad you were able to get everything set up and running! If you need anything else, please reach out to us at 1-888-542-2623.

Sep 17, 2026
Reviewer name: Gtsdave
4 out of 5 stars
4 out of 5 stars review

New fridge

The interior space is quite adequate and with the ice maker in the door, there is even more room. Still don't know if I like the split freezer drawers for which there is no lighting for the lower drawer. Set the fridge temperature to 34, the lowest ithas ever gotten is 36, but usually it is 37 or 38. I have a digital thermometer inside 2 sandwich bags which are placed inside a plastic cup of water placed on the top shelf. This is the preferred method to measure temperature. It is a remote thermometer, with the display mounted to the outside of the fridge. I wish the LG display panel could display the actual interior temperature. Still getting used the the crisper drawers handles being on the bottom. The interior lighting needs redesigned to also have lighting on the sides for lighting of the lower shelves. It took 2 days to cool down after initial set up. It runs quietly. This model does have a Wi-Fi connection with minimal options.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG

Hi! Thank you for sharing your comprehensive review of your LG LMXS28626S Refrigerator! We are glad to hear that you love the quiet operation, generous storage capacity, and space-saving door ice maker. We especially appreciate your detailed feedback regarding the temperature settings and internal monitoring, as maintaining precise cooling is a top priority for us. Your insightful notes about temperature display options, as well as the interior and freezer lighting, will be shared directly with our product team to help drive future design improvements. If you ever need assistance in the future, please feel free to reach out to @LGUSSupport. ^James

Aug 13, 2020
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Frig great if completely assembled, handles secure

I like the refrigerator. Shelves are deep. There is lots of storage. The only ice maker is in the door, so this is limiting. I somehow thought the container for ice in the top freezer door provided separate ice capacity. My complaint.... the top freezer door handle was not installed properly. The first time the handle was pulled, it came loose and the edge gouged the front of the refrigerator. I have been in touch with LG... but this was reported to Sam’s Club in less than 24 hours. There has not been resolution. Beware of delivery services. Frustrating ....

Helpful?2JM6S803LSS113624255621
Oct 6, 2026
Reviewer name: Justin
3 out of 5 stars
3 out of 5 stars review

I love this fridge

I absolutely love this fridge. Great door and drawer space. The double freezer is really nice because things don't get buried. Got it for a great deal on sale which included shipping and haul away services. Thought that would be an easy process but I couldn't have been more wrong. I give the fridge 5 stars but the process to get it zero stars. Shipping is through a third party service. After making 3 appointments with the shipping company, taking 3 consecutive mondays off work to receive the fridge, emptying and reloading my old fridge 3 times, and given the run around by both the shipping company and sams it was finally delivered at 6pm on week 4 (nearly 7 weeks after initial purchase). I love the fridge but the experience of getting it shipped through the third party (RXO, Overland Park, KS location) was horrible. I will NEVER order another large appliance through SAMS again that has to come through them. SAMS did what they could but no one could speak to RXO directly, it just continually got "escalated" each week with no real resolution and any money saved on purchasing the fridge on sale was lost having to take 4 consecutive mondays off work. It would have been nice to have an option to be able to pick the fridge up myself to avoid the whole mess of the third party shipping company.

Helpful?2JM6S803LSS113624255621
Aug 6, 2018
Reviewer name: Sylvia
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Great fridge but arrived defective on July 24.

The tech that delivered it spent an hour trying to fix the problem. He was in touch with Sam's tech, whom I talked with. He gave me 3 options and we chose to keep the fridge and wait for a replacement. I am still waiting. I need to know if it was ordered and when it will be delivered. I am not a happy customer right now.

Helpful?2JM6S803LSS113624255621
reply from LGAnswers

Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Sam's Club directly. You can find their contact information here: https://help.samsclub.com/app/answers/detail/a_id/167 ^CP

Oct 23, 2020
Reviewer name: doctdoo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Loud compressor

Compressor is loud, buttons for ice and water do not light up which is inconvenient at night which is something i would look for in future purchases. Good amount of storage, love the double freezer doors.

Helpful?2JM6S803LSS113624255621
reply from Supplier Response

Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Oct 17, 2026
Reviewer name: Cynthia
1 out of 5 stars
1 out of 5 stars review

JUNK

DO NOT DO IT! The ice maker went out in a couple months. They did at least fix this. We bought an extended warranty. I did print a copy, it was all blurry. When it went down four years later we bought another fridge and they took the old one away. I had tried to find our warranty through Sam's. They couldn't find it without the order number, I did this right away. We needed a refrigerator so of course after Sam's couldn't find our order for an extended warranty we bought another fridge. When I finally got through to an actual person Allstate said "sorry, the original fridge had to be on location or they couldn't help us". The really sad part was that the repair people we called originally said they see this allll the time with LG fridges. He said "they could fix it but it would be a thousand dollars for labor alone and it would go down again in two years I asked "so it's junk?" He said yes. I had a friend that had an LG with the same problem. I just spent another almost 4,000.00 to replace this piece of junk.

Helpful?2JM6S803LSS113624255621
reply from LG Digital Customer Care

Hi, Cynthia. Thank you for leaving your review regarding your LG Refrigerator (LMXS28626S). We understand how vital a reliable, long-lasting refrigerator is for your household, and we want to ensure that any feedback regarding product performance and warranty support is properly heard and reviewed. While we understand the original unit is no longer on site, we would still welcome the opportunity to review your past service history and account details with you. Please feel free to email our team directly at lgdigitalcare@lg.sprinklrsupport.com with your original purchase information and contact details so we can assist you further. We're here for you! ^Juvy