Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Good Storage, Poor Quality LG Product
We purchased this refrigerator two and a half years ago as we loved the dual drawers, the look and the space it provided at a reasonable price. When it works, it’s a great refrigerator that holds a lot of food for a family of 4. But it has already begun to fail after only 2 1/2 years. The first issue that we have is the top drawer suddenly builds up frost out of the blue and the fans were making noise. This went on for a bit. I had a technician come out and there was heavy ice build up on the fans which he defrosted and said it’s a seal issue as all the other parts were functioning correctly at the moment. So we replaced that ($700 later) and two weeks go by and it’s happening again plus the refrigerator portion is now not cooling properly on the top half. Now have to get the technician back out to rediagnose the issue. I’ve never had a fridge fail like this as usually it’s the ice maker that fails. I would not recommend this product and I am now questioning whether I would ever buy an LG product again as their quality has gone downhill.
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Ice Cubes Limited
I like the 2 freezer drawers. Much better than one large freezer drawer. But there is very little room for things like gallon milk containers and other large normal things. And the ice is very limited. Most refrigerators like this put ice in a basket in the freezer drawer, as well as dropping ice cubes through the outside slot. This refrigerator has a small container of ice that only drops through the outside slot. And the cubes of ice get stuck in the slot occasionally. Make sure that's ok with you before you buy this item.
Cosmetic damage upon delivery ARRIVAL
This fridge came to our home with slightly used marks, including the glide and serve tray as cracked, and the were cup bottom stains in the refrigerator upper part. Also, there was cosmetic damage on the left side wall has two wavy bumps, this unit does not look like it was brand new, so dissapointed....
This is unfortunate; we hate to hear this. This is not the quality we expect from our products. Understandably this is frustrating. LG care and we confidently stand behind our products. Please note that there are policies and procedures in place to ensure that we offer resolutions that are consistent. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Verified Purchase
Functional and Beautiful!
Love how easily I can see everything inside!
Terrible customer service and no one wants to work on them
Hi, David. Thank you for reaching out, and we understand the importance of having your LG Refrigerator (LRFS28XBS) model supported by reliable service. For situations where it’s difficult to find a technician, one helpful step you can try is performing a full power reset on the unit. Unplug the refrigerator for about 60 seconds, then plug it back in to allow the system to recalibrate. This can help restore normal operation if the issue is related to sensors or control functions. For more guidance, visit https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
We Got A Lemon!!
Our beautiful LG refrigerator is a lemon! The compressor has gone out, the cooling feature has frozen up and needed to be replaced and it’s not even 5 years old! Beware! Don’t buy one if you’re smart! It’s been a nightmare!
Hi, Sandy. We appreciate you sharing your experience with your LG LMXS28626S Refrigerator. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When temperatures rise, confirming that the vents are clear, ensuring the doors are sealing well, and checking that the condenser area has proper airflow can help stabilize cooling while a technician evaluates the sealed‑system components. You can also review additional cooling guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
LEMON
Can you say LEMON?🍋 Yep! This refrigerator is a very expensive lemon! LG doesn’t stand behind their products. We will never purchase them again!
Hi Sandy, we understand you shared your experience with your LG LMXS28626S 28 cu. ft. 4‑Door French Door Refrigerator, and thank you for taking a moment to tell us about it. This model offers helpful features like Door Cooling+, a spacious 28 cu. ft. interior, dual freezer drawers for easy organization, and the Slim SpacePlus Ice System designed to maximize storage. We also understand you mentioned that your refrigerator has not been performing the way you expected. To help support cooling performance, a few quick steps can be useful: - Confirm the refrigerator is set to 37°F and the freezer to 0°F - Make sure interior vents are clear so air can circulate - Check that all doors are sealing fully - Power cycle the unit for a few minutes to refresh the system For more guidance, this LG support article aligns well with the behavior you described: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich
Verified Purchase
Worth th Wait
[This review was collected as part of a promotion.] Had to wait over two months to have this refrigerator in stock. It was definitely worth the wait. The shelves in the doors frees up space in the main compartments. With the lift up part of one shelf, I can put gallon of milk and 2 two liter sodas. The slim ice maker doesn’t use up space in the main part of the fridge. My fridge has never been so organized. Last refrigerator was noisy. My LG is very quiet. I also like having two drawers for freezer so easy to keep organized. Define toy would recommend this fridge.
Verified Purchase
Big and roomy
[This review was collected as part of a promotion.] Haven’t had it very long but I love it so far! It’s very big and roomy. And so pretty . Keeps cool and frozen things froze. It is just what I wanted. Purchased all new LG appliances and they are all great. Now , with that being said,I only have one complaint,the side is rippled. I am told it is the nature of the beast,so to speak. Our need to work on that !!
Verified Purchase
Great Fridge
[This review was collected as part of a promotion.] We bought this about a month ago and really like it. It's been a big change from the 20 cu ft that we had previously. The shelves are easy to move, lots of door and drawer storage and smart freezer space.