Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Ice Cubes Limited
I like the 2 freezer drawers. Much better than one large freezer drawer. But there is very little room for things like gallon milk containers and other large normal things. And the ice is very limited. Most refrigerators like this put ice in a basket in the freezer drawer, as well as dropping ice cubes through the outside slot. This refrigerator has a small container of ice that only drops through the outside slot. And the cubes of ice get stuck in the slot occasionally. Make sure that's ok with you before you buy this item.
Cosmetic damage upon delivery ARRIVAL
This fridge came to our home with slightly used marks, including the glide and serve tray as cracked, and the were cup bottom stains in the refrigerator upper part. Also, there was cosmetic damage on the left side wall has two wavy bumps, this unit does not look like it was brand new, so dissapointed....
This is unfortunate; we hate to hear this. This is not the quality we expect from our products. Understandably this is frustrating. LG care and we confidently stand behind our products. Please note that there are policies and procedures in place to ensure that we offer resolutions that are consistent. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Good Storage, Poor Quality LG Product
We purchased this refrigerator two and a half years ago as we loved the dual drawers, the look and the space it provided at a reasonable price. When it works, it’s a great refrigerator that holds a lot of food for a family of 4. But it has already begun to fail after only 2 1/2 years. The first issue that we have is the top drawer suddenly builds up frost out of the blue and the fans were making noise. This went on for a bit. I had a technician come out and there was heavy ice build up on the fans which he defrosted and said it’s a seal issue as all the other parts were functioning correctly at the moment. So we replaced that ($700 later) and two weeks go by and it’s happening again plus the refrigerator portion is now not cooling properly on the top half. Now have to get the technician back out to rediagnose the issue. I’ve never had a fridge fail like this as usually it’s the ice maker that fails. I would not recommend this product and I am now questioning whether I would ever buy an LG product again as their quality has gone downhill.
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bad experience
I purchased this refrigerator, and unfortunately it has caused me significant trouble. After about a year and a half, it stopped working. It then took the company nearly a full year to follow up with a technician and complete the repair, which was a very frustrating experience. After it was finally repaired, the refrigerator broke down again within another year. Each time, the issue has been with the compressor. This makes the unit impractical and very costly to maintain. I own other refrigerators in the same house and have not experienced any issues like this with them. Although the refrigerator is still under warranty, I am reluctant to contact the company again. I was informed by the technician that the repair would cost around $950, which I would have to pay, while the company only covers the replacement parts.
Hi, there. Thank you for taking the time to share the details regarding your LG Refrigerator (LMXS28626S) model. We understand the importance of having a dependable refrigerator to preserve your food and provide peace of mind in your home. When a refrigerator is not cooling effectively, it is often helpful to ensure that the condenser coils are clean and free of dust or debris, as this can impact the efficiency of the cooling system. We also recommend checking that the doors are sealing completely and that there is sufficient clearance around the unit for proper airflow. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’d like to take a closer look into what’s been happening and explore the best path forward for your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Verified Purchase
Functional and Beautiful!
Love how easily I can see everything inside!
We Got A Lemon!!
Our beautiful LG refrigerator is a lemon! The compressor has gone out, the cooling feature has frozen up and needed to be replaced and it's not even 5 years old! Beware! Don't buy one if you're smart! It's been a nightmare!
Hi, Sandy. We appreciate you sharing your experience with your LG LMXS28626S Refrigerator. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When temperatures rise, confirming that the vents are clear, ensuring the doors are sealing well, and checking that the condenser area has proper airflow can help stabilize cooling while a technician evaluates the sealed‑system components. You can also review additional cooling guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
I DO NOT RECOMMEND THIS REFRIGERATOR/FREEZER! We're about to have the entire motor and main board replace for the 3rd time and we've only owned it for about 1 1/2 - 2 years!!
Hi, Robert. Thank you for sharing your feedback with us regarding your LG Refrigerator (LMXS28626S). We understand how essential a reliable kitchen appliance is to your daily routine, and we are completely dedicated to helping you achieve a lasting resolution for your unit. Once service is completed, confirm that the interior temperature stabilizes within 24 hours, the compressor hums steadily, and airflow vents in the fridge and freezer are clear. Ensure the doors seal properly and that the unit has adequate spacing from the wall for ventilation. For more guidance, visit https://www.lg.com/us/support/product/lg-LMXS28626S.ASTCNA0?. If you need further support, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Verified Purchase
Really enjoying the new fridge
[This review was collected as part of a promotion.] We bought a new LG refrigerator with a see through right half door and two freezer draws. Are former set of a refrigerator only and freezer only pair of 16 cubic feet stainless steel had been our go to for the last 14 years but we thought we needed new, more efficient technology, and not as much space. We are just learning all the bells and whistles of the new LG and are looking forward to many years of service
Verified Purchase
Attractive addition
We have had the refrigerator for about six months. My wife and I were looking for a spacious attractive unit with a bottom freezer. This LG meets these requirements and more. The ice maker is in the door, which allows for additional room on the shelves for other items. The black stainless finish really stands out. So far we love the unit. I wanted to give it 5 stars but could not for the following reasons: 1: The left French door slams shut very hard. We have made sure the level is correct, but unless you hold the door by the handle until it shuts completely, it jars all the items in the door violently. Perhaps there may be some other type of adjustment, but I am not aware of it. We have grown use to it, but guest are startled when they use it the first time. I checked a display model at a home improvement store, and that one did the same thing. 2: The display on the front is hard to see. It only lights up when you open a door or push a button. I find myself fumbling to push the correct button initially. 3: Recenly the compressor is making a considerably louder noise. The unit was very quiet the first few months. It is still cooling properly, just hope that this sound is not a precursor of something worse. We will see. 4: This is not an issue for us, since there is only two in the household, but the ice maker is small. If you have a large family, you may want to get a model with a larger one, or a model with a dual ice maker. Don’t get me wrong, the ice maker works flawlessly. This is our first LG purchase. So far we are pleased, and will consider other LG products in the future.
Verified Purchase
Beautiful refrigerator- black stainless steel
[This review was collected as part of a promotion.] Bought this about a month ago and love it more I expected to. Love the black stainless finish. Love the four door model. I had the freezer on the bottom before a liked it but like the options now with the four doors. The low profile ice maker does have a limited ice storage but I just dump it into the bin in the top freezer drawer and I’m ready to host a party.





