Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Disappointed.
The refrigerator was purchased in 2019, so it is almost 7 years old. Somewhat disappointed that I had to have it recently serviced, with 3 parts needing replacement. The defrost heater, a sensor and cooling fan were all replaced. Honestly, I would expect a refrigerator to be much older before needing parts replaced.
Hello, Brad. We appreciate you sharing your thoughts and rating regarding your LG LMXS28626S Refrigerator. We recognize your experience with the maintenance and component replacements on your unit after years of use. For future reference on maintaining and troubleshooting your refrigerator, you can watch our helpful video at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
I have had numerous repairs on this product, nothing seems to work! ice maker replaced 3 times and same results..no ice. freezer doesn't work ...Hopefully you take precautions when you buy this junk ! no good
Hi, Randall. Thank you for reaching out and sharing what you’ve experienced with your LG Refrigerator (LRFS28XBS) model. We understand the importance of having a freezer and ice maker that perform consistently, especially after multiple service visits. A helpful step you can try is checking for proper airflow inside the freezer, ensuring items aren’t blocking the vents, as restricted airflow can affect both cooling and ice production. It may also help to confirm the freezer temperature is set to 0°F, which supports optimal ice‑making performance. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181 and https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Verified Purchase
Looks good
The fridge looks good until now, I gave 4 stars because the water dispenser doesn't gives cold water,unlike my old Samsung Fridge
Sounds like your LMXS28626S is settling right in and elevating your kitchen setup with its design and overall look. We also appreciate your feedback regarding the water dispenser. We understand how important that consistently refreshing, cold water experience is in everyday use, and your comparison insight is very helpful. Thank you for sharing your experience with us — we truly appreciate it and your feedback helps us continue improving the everyday user experience. If you ever need support, our LG CareQ team is always here at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG.
Verified Purchase
Space
Tons of space. Love the wide storage capability in the refrigerator section! Nice feature of two freezer drawers.
Verified Purchase
New LG
We love our new refrigerator. It has a lot of room. Shelves on both doors. The double freezer avoids items from getting buried.
We’re glad to hear you’re loving your new refrigerator and that the spacious layout, door shelving, and double freezer design are working well for you. Thank you for choosing LG!
Verified Purchase
New fridge
Great fridge. Lots of storage, conveniently placed. Top drawers are door sized, so you don't always have to open both doors. Our old fridge had 3 drawers on top, so you usually had to open both doors.
Not too great
The compressor conked off in 3 years. The water and ice have stopped working now. Got this survey after I engaged lg to fix the refrigerator not cooling
Hi. We appreciate you sharing your experience regarding your LG 4-Door French Door Refrigerator LMXS28626S. We recognize your experience with the cooling performance, compressor functionality, and the water and ice dispenser operations. To help maintain proper ice and water dispenser function and cooling airflow, ensure the water filter is replaced regularly and properly installed, check that the water supply line is fully opened and free of kinks, and clear any ice blockages in the ice storage bin or chute. You can review additional troubleshooting for cooling issues on our official support video at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates smoothly and dependably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Our LG 4 Door French Door refrigerator / freezer is our best ever in 56 years! Looks fabulous! Performs even better! The technology, design, and ample space is great! We are very pleased with our selection.
Hi! That is an absolutely incredible milestone to celebrate! We are completely thrilled to know that your new LG 4 Door French Door Refrigerator has earned the title of your absolute best choice in over five decades of home appliances, delivering a fabulous look alongside spectacular cooling performance and ample space. If you ever need any assistance down the road, please feel free to reach out to @LGUSSupport. ^James
Good Storage, Poor Quality LG Product
We purchased this refrigerator two and a half years ago as we loved the dual drawers, the look and the space it provided at a reasonable price. When it works, it’s a great refrigerator that holds a lot of food for a family of 4. But it has already begun to fail after only 2 1/2 years. The first issue that we have is the top drawer suddenly builds up frost out of the blue and the fans were making noise. This went on for a bit. I had a technician come out and there was heavy ice build up on the fans which he defrosted and said it’s a seal issue as all the other parts were functioning correctly at the moment. So we replaced that ($700 later) and two weeks go by and it’s happening again plus the refrigerator portion is now not cooling properly on the top half. Now have to get the technician back out to rediagnose the issue. I’ve never had a fridge fail like this as usually it’s the ice maker that fails. I would not recommend this product and I am now questioning whether I would ever buy an LG product again as their quality has gone downhill.
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Cosmetic damage upon delivery ARRIVAL
This fridge came to our home with slightly used marks, including the glide and serve tray as cracked, and the were cup bottom stains in the refrigerator upper part. Also, there was cosmetic damage on the left side wall has two wavy bumps, this unit does not look like it was brand new, so dissapointed....
This is unfortunate; we hate to hear this. This is not the quality we expect from our products. Understandably this is frustrating. LG care and we confidently stand behind our products. Please note that there are policies and procedures in place to ensure that we offer resolutions that are consistent. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane