Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Verified Purchase
New LG
We love our new refrigerator. It has a lot of room. Shelves on both doors. The double freezer avoids items from getting buried.
We’re glad to hear you’re loving your new refrigerator and that the spacious layout, door shelving, and double freezer design are working well for you. Thank you for choosing LG!
good fridge bad ice maker design
The ice maker is a poor deign. Its in the door and makes it very heavy. If you don't make ice every day it freezes and lumps up and wont operate at all. You have to open the ice maker door in the door pull out the box and remove the solidified ice.
Hello! Thank you for taking the time to share your feedback regarding your LG LMXS28626S Refrigerator. We appreciate you highlighting your experience with the door layout and ice storage, and we will certainly pass your comments along to our product design team for future improvements. To help keep your ice flowing smoothly and prevent sticking, check out our helpful guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-ice-the-ice-in-the-ice-storage-bin-sticks-together-or-becomes-smaller--20154629491640?srsltid=AfmBOopa_1BIdquJgNR_6aRuaPXX7arBaBoyzvz8S-wEgLdiAEExXxDF. If you ever need further assistance, please feel free to reach out to us at @LGUSSupport. ^James
Our LG 4 Door French Door refrigerator / freezer is our best ever in 56 years! Looks fabulous! Performs even better! The technology, design, and ample space is great! We are very pleased with our selection.
Hi! That is an absolutely incredible milestone to celebrate! We are completely thrilled to know that your new LG 4 Door French Door Refrigerator has earned the title of your absolute best choice in over five decades of home appliances, delivering a fabulous look alongside spectacular cooling performance and ample space. If you ever need any assistance down the road, please feel free to reach out to @LGUSSupport. ^James
BAD shipping
I would love to say I love the fridge,ordered it a month ago was supposed to be delivered yesterday. Got a call from RXO saying they over booked and that it would be 5 weeks before they can deliver it to me and hung up. I went to the store to cancel the order and was told I couldn't return it because Sam's nor I had physical possession of the fridge. This is just ridiculous.
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand the importance of receiving your appliance on time, and we are committed to helping you resolve this delivery and order status matter so you can enjoy the features of your new unit. To prepare your refrigerator for optimal performance upon arrival, follow these recommendations:<br /><br />(1) Space Requirements: Ensure at least 2 inches of clearance on the sides and back for proper airflow.<br /><br />(2) Water Line Preparation: Make sure the water line is accessible for connecting to the refrigerator’s water valve for the ice and water dispenser.<br /><br />(3) Initial Setup: After installation, let the refrigerator run for 24 hours to achieve the ideal cooling temperature before adding food. For more guidance, visit https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1?. If you need further support regarding your order or the status of your unit, please email us at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
Disappointed.
The refrigerator was purchased in 2019, so it is almost 7 years old. Somewhat disappointed that I had to have it recently serviced, with 3 parts needing replacement. The defrost heater, a sensor and cooling fan were all replaced. Honestly, I would expect a refrigerator to be much older before needing parts replaced.
Hello, Brad. We appreciate you sharing your thoughts and rating regarding your LG LMXS28626S Refrigerator. We recognize your experience with the maintenance and component replacements on your unit after years of use. For future reference on maintaining and troubleshooting your refrigerator, you can watch our helpful video at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Not too great
The compressor conked off in 3 years. The water and ice have stopped working now. Got this survey after I engaged lg to fix the refrigerator not cooling
Hi. We appreciate you sharing your experience regarding your LG 4-Door French Door Refrigerator LMXS28626S. We recognize your experience with the cooling performance, compressor functionality, and the water and ice dispenser operations. To help maintain proper ice and water dispenser function and cooling airflow, ensure the water filter is replaced regularly and properly installed, check that the water supply line is fully opened and free of kinks, and clear any ice blockages in the ice storage bin or chute. You can review additional troubleshooting for cooling issues on our official support video at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates smoothly and dependably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Leaking water, can't find anyone to service our LG
Water leak coming from underneath Refrigerator. Can not locate. No service company or person will come out to home to service, or repair! Had I known this I would not have purchased!! LG is only 3 years old!!
Hello. Thank you for sharing your experience and review regarding your LG LMXS28626S Refrigerator. We recognize your experience with the water leak coming from underneath your unit alongside the difficulty in locating local service support. To assist with resolving water leaks, check that the drain pan underneath the unit is positioned correctly, verify that the water line connection is secure, and you can review our leak troubleshooting guide at https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705?srsltid=AfmBOorxQKCp37kqCaGfm9aFhjiNqXJrS9jr_I70-LKikCr1X_0_B4Fv We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Love the roominess
We LOVE the roominess of this refrigerator, having 2 different freezer drawers and how easy it is to keep the outside clean. The only negative is how little ice it holds. It works for just 2 people but if you have a big family this may be an issue.
Don't do it! Compressors go out
I love this refrigerator and I paid closer to the retail price listed of $3500. Just two months outside the manufacturer warranty the linear compressor went out and it cost me $1200 to get it fixed. Another year later, some kind of fan in the freezer area went out. I deeply love the design of this fridge, but if I could go back and pick another refrigerator, I would. After the compressor going out, I just crossed my fingers daily, hoping that the replacement stays good. I also bought a matching LG stove that has been a complete hunk of junk and if I could go back and buy either of these again, I would my LG washer has been great
Hi, Angie. Thank you for sharing what’s been happening with your LG Refrigerator (LMXS28626S) model. We understand the importance of having long‑lasting performance from a refrigerator. To address the freezer-area fan issue, check for ice buildup around the evaporator cover. Frost behind the panel can hinder the fan's movement, causing noise or cooling issues. Turning off the unit for a few minutes and ensuring good airflow can help determine if frost is the problem. For more guidance, visit https://www.lg.com/us/support/product/lg-LMXS28626S. We want to make sure your details are reviewed carefully so we can assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Worst Company and Refrigerator EVER
We have had this refrigerator for 3 years. We had no initial problems with it then on Aug. 1st it stopped keeping things cold. We called the LG service repair line and for the next 30 days, we played a game of service apts being made and cancelled. Our refrigerator took them 30 days to fix. It was the compressor. Look at their FB page so many people with the same complaint. This is a known problem with this company. Others reported they couldn’t get a nonLG service repair to commit to fixing it because LG fails to pay them. DO NOT BUY anything from LG!
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette