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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 841-850 of 2,253 reviews
Nov 26, 2018
BTAIV
5 out of 5 stars review

Verified Purchase

Excellent Refridgerator

[This review was collected as part of a promotion.] I like everything about the unit, except the left door evidently has a self-closing feature which caused the door to slam every time it is closed. The ice make is very fast and works well as does everything else.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jan 13, 2023
Saplia66
1 out of 5 stars review

Verified Purchase

worked great for a few years

I bought this in 2018 its been an a great investment. it finally gave out in November 24, 2022.Very disappointed with the extended warranty (Allstate). It broke down during thanksgiving and we are now in a new year (1/13/23)and it has not been fix. We have no working refrigerator and still no time set of when they will come and fix it or replace it. Very disappointed.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Social Media

Thank you for bringing this to our attention. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information, or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee

Dec 30, 2021
ZAR268
2 out of 5 stars review

Verified Purchase

Not as good as its looks!

[This review was collected as part of a promotion.] The refrigerator is quite attractive & has a lot of width. However, we had to return the 1st unit we purchased because its water dispenser had a very oily smell and taste. We exchanged it for our current unit, the same model, but it had the same problem but was resolved by switching out some parts in the water filtration system. Our compressor also got very noisy, eventually failed, and LG installed a new compressor for free. It runs much quieter now and cools much better.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Oct 25, 2023
4loveCherie
1 out of 5 stars review

Verified Purchase

I used to love it, now disappointed

I wanted to love this fridge. But the compressor went out one month after 5 years. That’s not good. I also had to replace the drawer lid when something fell on it and it cracked. Not durable. A year later I dropped a small container and it cracked again. Sometimes the fan acts up and gets loud as well. The ice maker still works and I do love that. But if you accidentally leave the door ajar. Only slightly, not enough for the alarm to beep, the ice will melt and you will have a mess. It’s disappointing. I’ve had 4 repairs in just over 5 years. My technician says he sees many issues with LG refrigerators.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Care

Hi, we understand you're experiencing a cooling issue with your fridge and would like to facilitate the necessary repairs. So that we can assist, please reach out to us on Facebook or Twitter at the handle @LGUSSupport. Please include your phone number and refrigerator information (model and serial numbers) in your private/direct message to us. We'd be happy to go over your warranty and address the ice maker issue you're experiencing with your fridge. ^Chris

Feb 18, 2024
Eight refrigerators
3 out of 5 stars review

Verified Purchase

Likely the worst refrigerator design we have ever

Making ice is NOT a forte of this refrig. There is no way to easily access ice without dispensing it with great noise and variable stopping. The doors and drawers, especially, vary in how they close or stay open. one doesn't close by itself, another closes forcefully. Is it at all possible to regulate each???? The design of the interior drawers makes it difficult to tell which, top or bottom is what you grasp to open the drawer. Terrible design.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hi there, looks like you're having a bit of a "chilling" time with your LG appliance. Let's work together to "break the ice" and get your appliance running smoothly again! The doors and shelves may be a matter that can be alleviated by adjusting or leveling your unit. See the troubleshooting link for some helpful tips http://spr.ly/6422Xa5bn. Don't keep us waiting on ice, we're ready to take some action. ~Tanisha

Jan 24, 2021
Engrforlife
5 out of 5 stars review

Verified Purchase

Very happy with LG frig

[This review was collected as part of a promotion.] Have had LG frig for 3 months and are very pleased with it. Positives; Lots of room Well designed shelving Icemaker rules! Good looks Two drawers in freezer section is very convenient Negatives: None so far!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Feb 9, 2023
DldinTilly
5 out of 5 stars review

Verified Purchase

Love the space

I have only had my new frig about 2 weeks, and I love it. Lots of space, way more than my older side by side! Ice and water in the door is great, has great water pressure and small ice cubes, my old one had to use crushed ice, cubes were so big. This refrigerator is exactly what I hoped for!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jan 3, 2021
Ed49
4 out of 5 stars review

Verified Purchase

OK Features

I purchased this refrigerator to replace a n LG refrigerator that was only 9 years old. I replaced to solenoid valves in the ice maker and water dispenser when the unit was in use only 5 years. Four years later the compressor gave out. I ordered this Unit in August to replace the failed unit and did not receive it until November. I was lucky in that I had a 27 year old Matag Refrigerator that I could use while waiting for delivery. I hope this LG lasts as long an the Matag, but I really don't expect it will.

Review from lg.com
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Oct 18, 2022
Oliviasdads
5 out of 5 stars review

Verified Purchase

Love the features!!

[This review was collected as part of a promotion.] We purchased our refrigerator three years ago and were sold on the features immediately, we can adjust the coolness, adjust settings for different foods along with monitoring the energy used, there is also a self diagnostic feature that’s useful.

Review from lg.com
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Apr 11, 2021
NJB1
5 out of 5 stars review

Verified Purchase

Convenient, well-designed to meet our needs

[This review was collected as part of a promotion.] Very satisfied and happy with our new French doors refrigerator from LG. Well laid out to provide both plenty of storage space and easy access to food as well. Separate drawers for fruits, vegetables and items needing colder temperatures is part of it, as is the 2-drawer freezer. When an inconsequential issue arose, service was scheduled and undertaken very quickly and efficiently.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621