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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,300 ratings2,263 reviews
  1. 5 stars56% (1,282)
  2. 4 stars20% (468)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (256)

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Showing 821-830 of 2,263 reviews
May 15, 2021
Boob27
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing refrigerator

[This review was collected as part of a promotion.] We purchased this refrigerator for our new home and it is perfect. The design is great, it has plenty of room for everything. The shelves are easy to clean and truly protect spills from going everywhere. The only knock is that there is no such thing as "fingerprint resistant" stainless steel. There is some sort of finish that makes the fingerprints easy to clean, but they still appear just as easily as regular stainless steel.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Oct 27, 2021
Sbhamm
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great refrigerator but…

[This review was collected as part of a promotion.] Had this fridge for two yrs. So enough time to really see it’s features. First of I’d say I do love the fridge! However I would advise you to get the warranty. I had to have the compressor replaced just after two years and it was still covered under manufactures warranty but I did get Geek Squad also. Tech says this units compressor is known for going out, it’s quite common so all the features and cooling is awesome but beware of the compressor issue. Replaced compressor with no issues with a warranty. Would still purchase again!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Apr 23, 2021
Mareks
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Faulty and bad Ice-maker design.

I bought my refrigerator in December of 2020 and I am verry Unhappy with this purchase.I will be returning this refrigerator ! Repair man was at my house 3 times ,finally he replaced faulty ice maker ,that also Don't Work !!! ? Today he is coming for the 4th .time to check why the new Ice-maker he installed is not working !!!? Verry Bad Experience with this purchase!!!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Mar 26, 2018
LeRoy01
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great storage and layout..

[This review was collected as part of a promotion.] I've only had this refrigerator a short time and am, so far, pleased with the purchase. It's great not having to bend over, or get down on your knees to retrieve food. This unit has full shelf storage with the compact ice maker installed in the door. Great design characteristics.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Feb 18, 2024
Eight refrigerators
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Likely the worst refrigerator design we have ever

Making ice is NOT a forte of this refrig. There is no way to easily access ice without dispensing it with great noise and variable stopping. The doors and drawers, especially, vary in how they close or stay open. one doesn't close by itself, another closes forcefully. Is it at all possible to regulate each???? The design of the interior drawers makes it difficult to tell which, top or bottom is what you grasp to open the drawer. Terrible design.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hi there, looks like you're having a bit of a "chilling" time with your LG appliance. Let's work together to "break the ice" and get your appliance running smoothly again! The doors and shelves may be a matter that can be alleviated by adjusting or leveling your unit. See the troubleshooting link for some helpful tips http://spr.ly/6422Xa5bn. Don't keep us waiting on ice, we're ready to take some action. ~Tanisha

Oct 9, 2021
Rbatex
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst warranty service

You have lost a customer. I have bought LG washer/dryers, TVs, and refrigerators. This is my second home to have brand new LG products. The compressor went out on the refrigerator after only 2.5 years. I have found out this is a known issue for years and a subject of a class action lawsuit. Then, I had to live out of a cooler for tow weeks before a tech showed up. He fixed it in two hours. The warranty service was terrible. If this is how LG services their products, I won’t buy an LG again.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Feb 28, 2021
JimBar
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So much room!

[This review was collected as part of a promotion.] Our 19-year-old fridge went out and we were in need. LG has top, albeit not great (3of5), reliability ratings according to CR. Despite some negative reviews, I still went ahead with this purchase. So far so good.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Oct 3, 2023
Lewis650
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not so good!

[This review was collected as part of a promotion.] Bought 5 years ago. Problems with left side refrigerator door not closing properly due to top plastic piece at top not catching. Problem continues even after replacement. Compressor failed at 5 years. Took 1 week for repair completion. Lost food expensive. Hope replacement compressor isn’t defective like the ones from class action lawsuit.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey Lewis, we strive for great service at LG, and we see that we have fallen short of those expectations here. We are glad to hear we were able to get the replacements serviced for you and would love to hear more about your appliance now that it is in working order. Life's Good at LG; we want you to feel the same in your home. http://spr.ly/6424ueczw ~Tegan

Feb 20, 2021
Gopi G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent product for my needs

I love this product , with two bottom refrigerators , it’s easy to have long term storage items untouched while one with my fav ice creams handy. If anything that can be improved I guess the middle of two door refrigerator section on the top, at times it will sound a lot .

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Oct 1, 2022
Swy1
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

LG Refrigerator

[This review was collected as part of a promotion.] We bought this refrigerator and love the two drawer freezer and French doors. The downside is, we bought it in August and already need the ice maker replaced. Thankfully, it is still under warranty and after it was replaced, the second one is not working either! We are waiting for the repairman to come this Tuesday and hopefully get this problem resolved.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki