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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 721-730 of 2,253 reviews
Feb 7, 2018
racingfan82
5 out of 5 stars review

Verified Purchase

Huge and Beautiful!

[This review was collected as part of a promotion.] We just bought this refrigerator, and it has not disappointed us. The black stainless steel is nice to look it, and it does not get smudged by finger or handprints (which is great because we have a 3 and a 5 year old). The interior is also huge! It stores all of our food, plus much more! I do not have to stack things or hide them in the nooks and crannies.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Sep 22, 2022
LG is good stuff
4 out of 5 stars review

Verified Purchase

Food stays fresher, plenty of room, 1 issue

Bought the appliance 5 months ago and I will list the things I like. The adjustable shelves for the large items, and the door capacity for milk and other large items, plenty of room. Food stays so much fresher and lasts longer. The only thing that is a problem is the ice maker, the small storage and have had to have it replaced already. It is the worst part of the fridge. I still would have purchased this product with this in mind. Get the extended warranty for the ice maker.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jul 14, 2022
ChFa
1 out of 5 stars review

Verified Purchase

Clunker with acceptable, but frustrating service

[This review was collected as part of a promotion.] Have already had 2 issues with it within the first 5 years of ownership (1st with water disperser, then the compressor completely failing). Craftsmanship/quality is poor, and only a lawsuit made the faulty compressor replacement free (even though covered repairs were a hassle/complicated to set up, and took forever, leaving us without a fridge for multiple weeks).

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer

Dec 17, 2023
Marie W
1 out of 5 stars review

Verified Purchase

Faulty design

Refrigerator is 2 months old and waiting for the fourth time the Repair tech is coming to try to fix the issue. It appears that this product is a lemon and should be replaced, but we have to jump through hoops To get all the repair appointments and lost food which is unacceptable

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hello there, we're extremely regretful that this has taken place. Please accept our apologies for all the inconvenience this has caused you. We're working on a solution that will hopefully be satisfactory going forward. We will share your review with the appropriate team in order to correct this issue. ~Tanisha

May 21, 2023
Kel17
3 out of 5 stars review

Verified Purchase

Extremely functional

My husband and l purchased this fridge 4 years ago. Love the style of the freezers on the bottom and all the functions, especially the smug resistance stainless steel. Wipe with a microfiber cloth and shines like new. However the compressor failed after only four years. Yes it was under warranty which LG covered with relative ease….but loosing all that food and not having a fridge for more than a week was expensive. We tried and failed to keep it cool with ice …but in the end most of what we had needed to be tossed. And eating out because of fear also was expensive. They did kindly give us 150 for the groceries but we spent a lot more refilling. We miss the old days when a fridge or any appliance for that matter would last! Spending that kind of money is an investment.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Social Media

Hi, thank you for your review detailing the repair process. We're glad to hear your fridge is back in working condition. Should you be inclined to do so, please leave your feedback here: https://www.lg.com/us/support/feedback. We're always seeking to improve our overall customer satisfaction ratings and we may use your feedback to do just that. ^Chris

Oct 10, 2022
Bok John
4 out of 5 stars review

Verified Purchase

Spacious and organized

The refrigerator was purchased just over a month ago. Very happy with the spaciousness of the unit. Set up went well. The exterior color, Black Stainless Steel, matches the existing appliances well. I am not impressed with the ice maker and hope it functions well for a long time.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Mar 22, 2021
Anonymous
5 out of 5 stars review

Verified Purchase

So Far So Good!

I have only had it a week and a half but so far I am liking it. With the ice maker in the door it leaves a lot more space in the refrigerator than the previous one that had the ice maker in the upper corner of the refrigerator. I also like the tall glass feature on the exterior ice and water, and the extra drawer for the freezer. It allows me to put the more frequently used frozen items in the smaller drawer to I don't expose all the frozen items every time I open the freezer.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Nov 13, 2023
AmyJB
3 out of 5 stars review

Verified Purchase

Great with a few issues

This replaced an LG refrigerator that was damaged during a storm. I basically bought the same unit but with two freezer drawers instead of one. Having trouble with this unit with the freezer drawers icing excessively along the tracks, as well as condensation in the ice maker. Hopefully the issues get resolved soon so I can love this one as much as it’s predecessor.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Care

Thank you for taking the time to share your feedback with us. We understand that it can be frustrating when a new appliance doesn't meet your expectations, especially when it replaces a beloved unit. We want to assure you that we take them seriously, please send us a private message on Facebook or Twitter through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service.

Mar 1, 2019
kenoplayer
5 out of 5 stars review

Verified Purchase

Looks Nice

[This review was collected as part of a promotion.] Our 17 year old refrigerator gave out on us and my wife wanted to go with a four door french model. She likes the capacity and the color, but is not interested in the wi-fi function. Haven't had it very long, but it is working excellently. Hopefully it will last for many years. The only thing somewhat negative is that the open door alarm is not very loud.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jul 29, 2019
BobandAlix
5 out of 5 stars review

Verified Purchase

Really enjoying the new fridge

[This review was collected as part of a promotion.] We bought a new LG refrigerator with a see through right half door and two freezer draws. Are former set of a refrigerator only and freezer only pair of 16 cubic feet stainless steel had been our go to for the last 14 years but we thought we needed new, more efficient technology, and not as much space. We are just learning all the bells and whistles of the new LG and are looking forward to many years of service

Review from lg.com
Helpful?6Y64GGUTQNK313624255621