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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 521-530 of 2,253 reviews
Dec 16, 2023
MelanyL
3 out of 5 stars review

Verified Purchase

Nice fridge that needs some fine tuning

I bought this in August. I like the layout of the fridge. I do not like how hard the ice side of the refrigerator door closes. It is very rough. I also do not like that one of the freezer draws has to be constantly checked for sealing after I saw a large accumulation of ice around the door and food. I've contacted LG to have this addressed and received no contact back.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Care

Hi Melany. We understand the need for working appliances. Please reach out to our social media team so that we can look into this for you. We definetly want to hear more about the accumulation of ice around the door. Private message us on Facebook or X using @LGUSSupport or you can Live Chat us here: http://spr.ly/6429RbKi3 - T

Nov 18, 2018
Lakehousegirl
5 out of 5 stars review

Verified Purchase

Big and so great

[This review was collected as part of a promotion.] We saw this refrigerator at a friends house. We fell in love with it. So we bought one just like it for ourselves. Many features like bells chime when you leave it open and wifi capable. Large area to store all your food. Two separate freezer bins. No fingerprints. It is just what we wanted. Thank you LG for a great refrigerator.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Oct 7, 2019
John and Sharon
1 out of 5 stars review

Verified Purchase

Repair issues within 9 months!

[This review was collected as part of a promotion.] Enjoyed the fridge until 9 months into it the circuit board goes back. Waited a couple days for service to arrive, then they order the board and get it installed only for it to fail within hours of them leaving. So, another call and order placed for circuit board and heating element. Estimated a day or so for parts to come in. Still waiting on heating element and now telling me two more days for first available appointment to install heating element (that is supposed to arrive today) and circuit board. That will be 2 days short of 2 weeks without a fridge. Not what I would expect from a somewhat high end "new" fridge.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Service

That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

Jun 21, 2021
Pbandit
2 out of 5 stars review

Verified Purchase

Compressor problems

[This review was collected as part of a promotion.] We bought this unit less than 3 years ago and last month the compressor failed. LG honored the 5 year warranty and had a local appliance repairman install an updated compressor. This is a very common problem, (the repairman who services lightly populated central western Colorado has replaced over 150 in the last 2 years). We were told by the repairman that this model as well as 19 other LG refrigerators with the Inverter Linear compressor had a high failure rate and were slapped with a class action law suit to replace them as they failed. Be aware of this problem if considering any LG refrigerator. Again, LG had the problem resolved within 3 days, so that speaks to the lawsuit results. We also bought a LG dishwasher at the same time and it is now having problems shutting off in the middle of the cycle. Stay tuned as we contact LG about another malfunctioning appliance.

Review from lg.com
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Mar 12, 2018
Donna 427
5 out of 5 stars review

Verified Purchase

Great Fridge!

Have had this refrigerator for a few weeks now and I am very pleased. I love the freezer drawers instead of shelves. I can’t believe how much difference that detail makes! This fridge is very roomy so I can keep it organized. I can’t believe the difference a French door makes but I wish I had bought it sooner. The only thing I’m having to get used to is having somewhat less ice. Having ice maker completely in the door makes the ice bin a little smaller than I have been used to. It’s minor but I thought I would mention. Overall I love it!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Mar 19, 2021
NCgirl9110
5 out of 5 stars review

Verified Purchase

We love out new fridge!

[This review was collected as part of a promotion.] We bought this about a month ago and couldn’t be happier with our purchase! There is so much space in the refrigerator and we love that we can easily move shelves to fit our needs. We also love the freezer drawers, we can find everything we need very easily!

Review from lg.com
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Feb 17, 2024
LG French Foors
5 out of 5 stars review

Verified Purchase

The ample space and storage

[This review was collected as part of a promotion.] I can’t describe how happy I am with this refrigerator. It was the perfect addition to our kitchen renovation. I LOVE the sleek and modern look. We took advantage of the LG rebate and bought a set! My favorite feature by far is the beverage center. 10/10 would recommend

Review from lg.com
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Apr 28, 2022
Joongmin Shin
3 out of 5 stars review

Verified Purchase

Refrigerator need improvement but A/S was good

[This review was collected as part of a promotion.] I have suffered by no cooling event in last 4 years. The refrigerator have caused bad compressor issue more than three times. I was so angry at first. However, A/S was good. They compensated good amount of refund to buy a new refrigerator. Thus, my review for this model is 1 start. However, LG customer service was 5 stars.

Review from lg.com
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reply from Social Media

Thank you for this feedback and we hate to hear this. ^Sandy

Dec 17, 2021
mikeCali
1 out of 5 stars review

Verified Purchase

Too Many Flaws

[This review was collected as part of a promotion.] We have had this refrigerator for over a year now and can honestly say it has been a disappointing experience. Firstly when the unit arrived we noticed that the vegetable bins had a gap between the top shelf and front of the vegetable bin which cause the produce to dry out. Apparently this is part of the design. Secondly the ice maker started to fail and had to be replaced. Then a few days later the freezer condensers decided to go out the week before Thanksgiving. Needless to say we can not recommend this product.

Review from lg.com
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reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Aug 5, 2021
Nene 42
5 out of 5 stars review

Verified Purchase

Gorgeous Appliance

[This review was collected as part of a promotion.] I bought this 2 years ago and couldn't be happier. Great design. In the door ice maker frees up freezer space. 2 freezer drawers are great it must have been designed by a woman because it addresses all the issues I always wished I had.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621