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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 41-50 of 2,253 reviews
Jun 11, 2018
jaworland
1 out of 5 stars review

Verified Purchase

Not good

I highly suggest not buying this unit. The Ice maker is very very slow. Door won’t stay shut with milk on the door. That’s what they advertise the door can hold. door is not weighted to shut. It needs be heavyer. No light on door to stay in upon request.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Service

Sorry to hear about your experience. Low ice production can be caused by a few things like low water pressure or issues with your doors. Please see the included link for some troubleshooting steps. Also, your door not staying shut can be caused from the units tilt or doors adjustment itself. ^AC http://www.lg.com/us/support/product-help/CT10000021-1338395755982-not-enough-ice

Jan 7, 2021
Glimmerii
5 out of 5 stars review

Verified Purchase

So far so good

[This review was collected as part of a promotion.] I was reluctant to buy an LG refrigerator, but we didn't have a lot of options because we wanted our refrigerator delivered ASAP since our old refrigerator broke. Because of COVID, other brands were on back order, and we would have had to wait at least a month for a new fridge and that wasn't an option. The new fridge is quite a lot bigger than our old fridge so it's easier to organize. We love the double door freezer as it lets us put items we use the most at the top for better organization. My biggest concern is that even though there is a water filter, I can still taste chlorine in the water when it comes out. We've only had the refrigerator for a couple of months. I hope that it lasts and doesn't cause us any issues per various reviews I have read about LG products.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Aug 24, 2021
5th child
4 out of 5 stars review

Verified Purchase

Not enough freezer space

[This review was collected as part of a promotion.] I love my new refrigerator all except the small freezer. I buy in bulk and did not realize how small it actually was until I went shopping and tried to put all the frozen food away. My old refrigerator could hold even more. Love that the refrigerator has more room, great for parties!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
May 3, 2021
JeffK43
5 out of 5 stars review

Verified Purchase

Love this Refrigerator

[This review was collected as part of a promotion.] We purchased the LG French Door refrigerator a couple of years ago and have enjoyed the spaciousness and versatility it offers. We did experience one problem with the cooling system that was totally repaired by LG, even though we were out of the regular warranty.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Mar 27, 2023
BUCK NAKED
3 out of 5 stars review

Verified Purchase

ICE MAKER VERY SMALL

The refrigerator is okay. It keeps your food cold. If you use ice very much at all you will need a separate ice maker The ice maker is very small and the ice itself is also. Also, for some reason unknown to this writer LG decided you only need a light in the top freezer drawer and not the bottom making it very hard to see frozen goods. I'm sure that LG won't give me the money in their contest because I told the truth. We have had the refrigerator for three years though and it's still running!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Refrigerator, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Jul 29, 2022
jeridley
4 out of 5 stars review

Verified Purchase

Just what we expected.

[This review was collected as part of a promotion.] We needed a refrigerator with more space and this was it. It fits well in our kitchen and the in door ice maker does not take up too much space. Have the two drawer freezer also helps by allowing us to have the more common items saved on the top. The wifi is kind of neat, but really only useful for knowing when the kid is standing there with the door open.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jun 28, 2022
TomA516
2 out of 5 stars review

Verified Purchase

Refrigerator

[This review was collected as part of a promotion.] I had basic expectations. A Refrigerator to keep food cold in the fridge part and frozen in the freezer section. Less than a year old the temp started warming in the fridge part. Freezer ok. It was covered under the factory warranty and repaired. Makes me worried about the near future of the unit.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us.^Sandy

Sep 2, 2021
Squidword
1 out of 5 stars review

Verified Purchase

Compressor and control board failed afte 10 months

[This review was collected as part of a promotion.] The control board and the linear compressor both went out at the 10 month mark. Apparently, LG has been having a problem with their linear compressors. Do some serious research before you consider purchasing one of their refrigerators with a linear compressor.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Feb 10, 2024
Kbw1
4 out of 5 stars review

Verified Purchase

Excellent features and great space.

[This review was collected as part of a promotion.] Very happy with the overall space in the refrigerator. The shelves adjust to fit my needs. The door storage fits wine bottles. This was not the case in my last French door that only lasted 7 years. Love the craft ice. Would hav re been helpful if manual stated you should not put anything in the craft ice tray. That delayed the production of my first batch of ice.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Feb 10, 2020
chljack
5 out of 5 stars review

Verified Purchase

Best refrigerator ever

[This review was collected as part of a promotion.] I love the wide deli tray drawer, the adjustable glass shelves and the two compartmentalized freezer drawers. The in the door storage on the door is convenient and sturdy. The ice-maker seems efficient and the stainless surface is easy to keep clean.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621