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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 391-400 of 2,253 reviews
Oct 21, 2018
James 64
4 out of 5 stars review

Verified Purchase

Almost like my old LG.

[This review was collected as part of a promotion.] I bought this frig to replace my old LG. Both frig are similar (size and weight) at first glance except the new frig has two freezer draws (was one reason why I bought it). The glide and serve drawer is not as tall as the old frig, I'm having to buy new containers for that drawer. The old unit had intermediate shelf adjustment position for my odd containers, this one is limited for adjustments and cast in to the sidewall of the frig (the metal rack is only on the center support). The new frig got cold pretty quickly and was able to restock it that night. To open the right vegetable drawer both doors has to be opened, left drawer does not have this problem.

Review from lg.com
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Jan 2, 2021
French Door Refrigerator
5 out of 5 stars review

Verified Purchase

Really Digging this Refrigerator

[This review was collected as part of a promotion.] I like this refrigerator a lot. It has plenty of room and it looks good in my kitchen. I like the warning sound that tells you that one of the doors is left open. I also like that it has WiFi connectivity. Mine has 2 freezer draws and I wish they both had a light in them. Current only one has a light. It wasn't a deal breaker but would have been nice.

Review from lg.com
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Jan 3, 2021
Us957165
3 out of 5 stars review

Verified Purchase

Good Fridge not very Smart

[This review was collected as part of a promotion.] We are satisfied with the purchase. We recently moved and left a fridge we really loved. We thought a new model WiFi enabled fridge would have more user friendly interface but it did not. The we really like the space inside the fridge and freezer. It is well laid out and the ice machine in the door saves so much room. The 2 drawer freezer is also much better than the single drawer we had on our previous fridge. The interlocking doors on the fridge work really well and so do the freezer doors. They seal really well and the movement is smooth. It is annoying that you need to open both doors to get the largest draw open. It would also have been nice to have a pull out shelf. The drop down shelf is always stuck so we never use it. For a smart fridge it is really pretty dumb. You can’t set a fill amount for a cup or pot for the water dispenser. It is really hard to change setting on the fridge with the limited number of buttons and the app is not intuitive or easily to uses. My wife is tech savvy and has had to ask me to change the temp on the fridge because she could not do it on the front panel or on her phone. Overall it is a well put together fridge. That works well. It is not very smart but it addresses a lot of issues we had with our old fridge but missed the mark on several items they did really well.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Oct 9, 2021
Rbatex
1 out of 5 stars review

Verified Purchase

Worst warranty service

You have lost a customer. I have bought LG washer/dryers, TVs, and refrigerators. This is my second home to have brand new LG products. The compressor went out on the refrigerator after only 2.5 years. I have found out this is a known issue for years and a subject of a class action lawsuit. Then, I had to live out of a cooler for tow weeks before a tech showed up. He fixed it in two hours. The warranty service was terrible. If this is how LG services their products, I won’t buy an LG again.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

May 2, 2021
Tinakk
5 out of 5 stars review

Verified Purchase

Great!

[This review was collected as part of a promotion.] The refrigerator was delivered about 2 weeks ago. It is everything I hoped it would be, as it was bought online, sight unseen. It is large with plenty of room, perfect for a family. The freezer is the bottom two drawers which makes it easy to organize your food.

Review from lg.com
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Feb 28, 2021
JimBar
5 out of 5 stars review

Verified Purchase

So much room!

[This review was collected as part of a promotion.] Our 19-year-old fridge went out and we were in need. LG has top, albeit not great (3of5), reliability ratings according to CR. Despite some negative reviews, I still went ahead with this purchase. So far so good.

Review from lg.com
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Nov 3, 2023
VickiZ
3 out of 5 stars review

Verified Purchase

Mostly good fridge

[This review was collected as part of a promotion.] We’ve had it for 5 months now. The water/ice still tastes Awful after many gallons of water run through. LG sent new filter. Not much better. Ice/water is useless and main reason we chose this particular model. Tired of the run around waiting to see what’s next. I do like the size and layout. Almost no fingerprints, which is a Huge improvement from last fridge.

Review from lg.com
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reply from Customer Care

Hi, there. Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the taste of water and ice in your LG fridge. We understand how important it is to have clean and refreshing water, and we're sorry that our product didn't meet your expectations. We appreciate your patience in allowing us to send a new filter to resolve the issue. However, we understand that this did not fully solve the problem. Please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000 if you have any further concerns or questions. We're always here to help.

Oct 23, 2022
Woods57
5 out of 5 stars review

Verified Purchase

Nice refrigerator

My husband and I chose this refrigerator for the style and the price. We have enjoyed this product except for the ice maker. The ice maker is very small, we use more ice than other couples it seems. I love the ease of getting large trays in and out with the French doors. The freezer drawers are very handy for the grandkids to get ice cream when they are here. The compressor went out, but LG replaced it very quickly with only one phone call. It was nice to see they stand by their products. I also have the LG washer and dryer!

Review from lg.com
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Jun 16, 2019
Mybb
4 out of 5 stars review

Verified Purchase

Great size

[This review was collected as part of a promotion.] After reviewing many refrigerators I chose this one. I’ve had it about 3 weeks and have been quite pleased. The space is wonderful. The only Concern is that the ice production has less storage. Nontheless I am very satisfied.

Review from lg.com
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Feb 9, 2024
Dog67
4 out of 5 stars review

Verified Purchase

Has tons of room inside. Even with the icemaker.

[This review was collected as part of a promotion.] I do love the LG refrigerator,4 door, love the over all look. My last LG is still working after 18 years. Its in the garage. The only down fall is there is no light in the bottom freezer. But I guess I'll have to live with that.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621