[This review was collected as part of a promotion.] After about 4 years the compressor had to be replaced in the 2nd unit. The first unit was replaced after service staff could not get it to cool properly. Apparently problems with the compressor are a known issue. Good thing it was under warranty. We had 2 other refrigerators in the house both of them older and cheaper to use while ours was down for the week. So, it is sad commentary when older and cheaper more dependable.

[This review was collected as part of a promotion.] I have had this unit for 4 months now. I am very happy with it. After it was installed, it needed an adjustment on the left side door to make the center rib flap between the doors properly engage when the door was opened and closed. The control center also indicated a problem with the fan and upon inspection, the installer found some packing material that had not been completely removed. Since then the unit has worked flawlessly. Some things that make this a great refrigerator: Ice maker is in the door - Traditional ice makers are installed inside the cabinet and need precious space to accommodate the ice maker as well as the ice bin. This model places the ice maker and ice bin inside the left door and it takes up no room inside the cabinet. The door still has several shelves to organize bottles and so forth. I was a bit concerned with this location and was unsure if it would make enough ice to keep up with our needs. The cubes are small, so it makes ice quickly and we always seem to have enough. Having the ice maker in the door also frees up a lot of interior space for other things. French Doors - no need to open the entire fridge to get at something stored on one side or the other. Only down side is both doors must be opened in order to open one of the two small fruit/vegetable drawers and to open the large meat drawer. However, the drawers are large, temperature and moisture controlled and hold a lot. Interior Space - lots or room, shelves are adjustable to accommodate various height bottles, food, storage containers, etc. We do incorporate lazy susans on the shelves to help with access to items in the back. Two Freezer Drawers - we use the top drawer for frozen items we get out on a regular basis (prepared meals, frozen veggies, etc) and the bottom drawer for longer term storage. Enough room to sit a frozen pizza flat on top but not to stand on it's side.

Bought the appliance 5 months ago and I will list the things I like. The adjustable shelves for the large items, and the door capacity for milk and other large items, plenty of room. Food stays so much fresher and lasts longer. The only thing that is a problem is the ice maker, the small storage and have had to have it replaced already. It is the worst part of the fridge. I still would have purchased this product with this in mind. Get the extended warranty for the ice maker.

We inherited a LG refrigerator at our other home so when it came time to replace the one at our 2nd home we chose a newer model. Key features include: ice maker built into the door (saving space) + love the small cubes. Also, 2 bottom freezer drawers hold more than our previous side freezer (same capacity). The main compartment has lots of feature/shelf customization choices - perfectly allowing us to configure the unit to our usage pattern. Finally, the wifi connectivity will alert you if someone leaves the door open.

[This review was collected as part of a promotion.] We purchased this 4-door refrigerator to replace our previous, similar 4-door LG model, which just stopped cooling one day after 11 years of faithful service. We didn't even consider trying to repair the older model because it was more than 10 years old. This model has a couple of new features, but the main difference is that it is some 3 cu. ft. larger, the impact of which we didn't fully realize until it was put in place. If you're considering purchasing this model, note that the fridge is a full 2" deeper, and protrudes into the kitchen space by that much more. This would be an important consideration in a smaller kitchen, but for us, it mainly makes the cupboard space above more difficult to access and the fridge itself a bit more "noticeable" when you enter the kitchen. There are only two of us, so we didn't really need the extra capacity, but we really liked the convenience of having two freezer drawers, which were only available on this model & nicely designed. (This is not a criticism of the appliance, per se, just something to be aware of that isn't truly evident until it is actually installed.) Three design changes that mostly impact convenience are: 1) The in-door water/ice dispenser is not as convenient. The old model had dedicated "buttons" or switches for water and ice, plus an extra "button" to dispense just water, say into a pitcher or coffee pot. On this new model, one has to "select" the water or ice "button" before pushing against the dispenser switch plate, no more separate "water button." 2) Also, the height of the dispenser space in the door is now shorter, to accommodate a redesigned ice bin behind it. We used to be able to place a fairly tall pitcher in the door "dispenser shelf" & just push a separate button to dispense water. Taller receptacles no longer fit & now you have to press against the back switch plate to dispense both water and ice. 3) The water filter is smaller & is a bit more complicated to change, and has less capacity, only filtering 200 gallons before needing replacement (the older model could filter 600 gallons before replacing), even though both filters are "rated" for six months & cost about the same. These are three unfortunate design changes that make things a bit less convenient. So far, the refrigerator itself has performed well and we have no criticisms in that regard. The ice bin in the door is easier to access, but seems to have smaller capacity. There are more "door shelves" that are really nice, especially on the left door, but they eliminated the "butter storage" compartment on the right door. Vegetable & fruit drawer space is very generous & quite adequate, temperature controls for storage bins are more convenient, the deli tray is a nice touch & slides very smoothly, and adjustment of the interior shelves is fairly easy & pretty much the same as the older model. This model does have wi-fi capacity, but we have not activated it and probably won't until we find a compelling reason for wanting to communicate with our refrigerator. Overall, we do like this refrigerator, although we might have considered a smaller capacity one had we realized just how big 28 cu. ft is!

I bought this refrigerator in June 2018. Four times failed, starting from 2019 (first failure) until 2022 (three times). In 2019, wrest was forming around the freezer area. In 2022 three times compressor failed. I think the ice maker and water dispenser is the problem area, so it should be a design problem.

[This review was collected as part of a promotion.] This is a very quiet and attractive fridge. The refrigerator section is very spacious, however the fruit and veggie drawers are small, not very deep. It would be nice if there was a light in the back of the fridge, it gets dark once you fill it. A butter shelf with a cover would also be nice on the door or an option to order one. The ice maker is small and clumps up in the upper right corner so I have to open it up to break it up. Not sure how to stop that from happening. Seems if I'm using ice daily, it keeps moving better but I don't use ice everyday. I like the two freezer drawers but there is no light in bottom drawer. Some of this is just my preference but so far for the 3 months that I've had the fridge it's a good product.

[This review was collected as part of a promotion.] We are very happy with our new refrigerator. It has much more usable space than out previous French door refrigerator because the ice maker is in the door. My husband loves the top freezer drawer. His ice cream now has an easy to access location. We love the no fingerprint stainless too.

[This review was collected as part of a promotion.] This new refrigerator is really great and has all of the features we were looking for. The only comment we would make is that in order to open the "Glide N' Serve Drawer" both french door must be opened. However, that is a minor detail.

[This review was collected as part of a promotion.] I have had this fridge for a couple weeks, it seems quiet and keeps everything cold. It’s not the fridge I really wanted, but after waiting 5 months I decided to try the LG instead of waiting and waiting. I wish this had a separate pad for ice and water, half the time I do look and end up getting the one I didn’t want. The water comes out nice and strong so no waiting. The fridge I was waiting on had a metered dispenser, so if I need exactly 3/4 cup of water, that is what I got. I could also leave a large cup and get 2 cups of h2o without having to stand there. This fridge does have lots of room! The folding/sliding half shelf is great for tall wine bottles. The deli shelves have hidden handle on the bottom but I keep grabbing the white top, more retraining for me. The deli draws and big deli platter drawer seem a bit flimsy, I’m always worried I am going to break it. The freezer is nice with 2 drawers, makes it easy to find things.