We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Hey Sherly! Thank you for bringing this to our attention. We understand the importance of having a dependable appliance that performs well. We would love to look further into available warranty options for your LG refrigerator, so please private message us on social media @LGUSSupport with your contact information. We'd be happy to help you out! ^Joslyn

We hate hearing your unit is not working properly. We’d like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of the issue so that we can investigate. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Sandy

Hey Tim! We appreciate you sharing this with us. We're so glad that you're enjoying your LG refrigerator. We understand the importance of having a flawless refrigerator and would love to investigate this further to ensure you are well taken care of, as your experience means the world to us. Can you please send us a private message with your contact info and model number. We'll be happy to look into it together! ^Joslyn