We hate hearing that you are having this problem with your unit and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Or at 800.243.0000. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution. We apologize for any inconvenience this has caused. ^Daphane

Hello. Thank you for sharing your experience with your LG Refrigerator. Your note about the compressor failure after four years and the resulting food spoilage is important, especially when it impacts daily use and food safety. For reference, you can explore LG French door refrigerator support and warranty coverage here: https://www.lg.com/us/support/products/refrigerators. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor failure and cooling loss issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi there. Thank you for reaching us. I'm so sorry to hear that your refrigerator is already needing a new compressor and that we've been slow to fix it. I can only imagine how frustrating and disappointing this must be for you, especially since you're already dealing with the inconvenience of a faulty appliance. I want to acknowledge that our response time has been unacceptable, and for that, I'm truly sorry. You deserve better from us, and I'm committed to doing better. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki