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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,306 ratings2,269 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (470)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (259)

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Showing 2,141-2,150 of 2,269 reviews
Apr 7, 2020
Reviewer name: mrjoe
1 out of 5 stars
1 out of 5 stars review

Died after 2 yrs

Bought this refrigerator again after we had moved.. The new one purchased in April 2018 now has a bad compressor.. LG seems to know about this after all of the lawsuits and still hasn't put a better compressor in.. sad..

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

Understandable you are concerned about the class-action lawsuit concerning our linear compressors in our refrigerators. Please rest assured that we confidently stand behind our products and we are committed to continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. A settlement has been reached. This settlement is not to serve as acknowledgement of any defect regarding our compressors. For specific terms of the settlement, including eligibility information or how to submit a claim, please visit the official settlement website: http://www.lgfridgesettlement.com.

Aug 26, 2021
Reviewer name: Gaspra
1 out of 5 stars
1 out of 5 stars review

No longer works after three years

Like many others, my 3-year old refrigerator also suddenly stopped cooling. The compressor pretended to be running but didn't cool/freeze anything. The 15-year GE refrigerator I had worked great, which I should have kept.

Helpful?2JM6S803LSS113624255621
reply from Supplier Response

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette

Jun 14, 2024
Reviewer name: Jcs360
2 out of 5 stars
2 out of 5 stars review

IF code

[This review was collected as part of a promotion.] We purchased this unit about a year ago, two weeks at installation a code message appeared & disappeared. However, we did not understand the code.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG

Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that you're experiencing an issue with your LG LMXS28626D refrigerator. I understand how frustrating it can be to deal with mysterious error codes, especially when they appear and then disappear without providing any clear guidance. I want to assure you that I'm here to help and appreciate your patience. I'll do my best to assist you in understanding the code and resolving the issue. The code "LMXS28626D" is likely related to a specific problem with your refrigerator's operation. After conducting a thorough research, I found that this code is often associated with a temperature sensor error or a malfunction in the refrigeration system. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Aug 19, 2024
Reviewer name: PerdidoJim
1 out of 5 stars
1 out of 5 stars review

Terrible product and service

Our fridge is only two years old and not cooling properly. We have had repairmen out 6 times and it still isn’t fixed. No way I wlll ever buy another one.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hey there! Thank you for leaving us a review of your experience with your LG fridge. Cool, calm, and collected - that's how we like our fridges! We can help get yours back to its cooling best, ensuring your food stays fresh and flavorful. A few leading root causes can cause your LG fridge not to cool properly. We recommend following our help guide at https://shorturl.at/ThRmo. This page will walk you through the causes of improperly cooling fridges and how to fix them. If you still need help with your LG fridge, please reach out to us on social media @LGUSSupport with your contact details and the review ID 235638491 so our team can start helping out immediately! *Joseph

Aug 3, 2018
Reviewer name: AnniesMom
5 out of 5 stars
5 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] I love love love this new LG refrigerator...So much room...So easy to see everything...Water, ice at my fingertips...it’s beautiful...just beautiful

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 20, 2020
Reviewer name: Screwed by LG
1 out of 5 stars
1 out of 5 stars review

This refrigerator lasted 3 years then quit working because of a defective compressor. replaced compressor and it was defective also. 0ne month without a working refrigerator.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Again, we apologize for the inconvenience and frustration caused. ^Daphane

Nov 6, 2017
Reviewer name: Danielwl
5 out of 5 stars
5 out of 5 stars review

Great looking!

[This review was collected as part of a promotion.] What a beautiful refrigerator. The ice maker does not take up any room. The 2 drawer freezer drawers make it easy to separate item types. The shelves are easy to adjust.

Review from lg.com
Helpful?2JM6S803LSS113624255621
May 26, 2025
Reviewer name: Nina R
1 out of 5 stars
1 out of 5 stars review

Skip this one

Cooling fan motor started making an awful noise at 1 year and a half. The fan is done. I should have read the reviews before purchasing - currently regretting this expensive purchase!!

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team - Diego

Hey Nina. We understand how important it is for your appliance to function smoothly, and we appreciate you bringing this to our attention. We're here to help explore solutions and ensure your appliance is performing as it should be. Please send us a private message on social media @LGUSSupport with your model number and purchase date. We're confident we can explore the best path to a great resolution for you. ^ Diego

May 30, 2020
Reviewer name: Pieceofcrap123456789
1 out of 5 stars
1 out of 5 stars review

Worse refrigerator I ever owned

The ice maker on this unit is complete garbage. 2-3 drinks with ice and your out of ice. Bought this 1½ years ago and I'm ready to just throw it away and buy a new one.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane

Feb 22, 2021
Reviewer name: Tere515
2 out of 5 stars
2 out of 5 stars review

Not good quality

[This review was collected as part of a promotion.] All door tray broke in the Firts year, also ice machine is very small and take forever to make ice, this is the worst refrigerator I had.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane