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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
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4 out of 5 stars
stars
2,306 ratings2,269 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (470)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (259)

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Showing 2,111-2,120 of 2,269 reviews
Feb 21, 2020
Reviewer name: DanielTanna
2 out of 5 stars
2 out of 5 stars review

Refrigerator broke right after warranty expired!

The quality control on this unit is suspect to say the least. The little flap on the left hand door that seals the fridge doors shut stopped working after one year and 10 days.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Service

That's not good! We're sorry to see that you've run into issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

Jan 4, 2018
Reviewer name: scott1234
5 out of 5 stars
5 out of 5 stars review

Love it

[This review was collected as part of a promotion.] Bought this just before Christmas and baked my first Turkey...it came out perfect! Also look beautiful in my kitchen

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 13, 2020
Reviewer name: Bonnie Fridge
3 out of 5 stars
3 out of 5 stars review

Owner

[This review was collected as part of a promotion.] Very nice refrigerator and freezer - BUT - very dissatisfied with the ice making on this appliance. We can NEVER, NEVER, get enough ice.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Sep 9, 2021
Reviewer name: Jim
1 out of 5 stars
1 out of 5 stars review

Bad compressor

Compressor quit when the refrigerator was less than 4 years old. Looking through the comments it shows that several people have this same problem. LG should do something to help the customer with the full cost of repairs.

Helpful?2JM6S803LSS113624255621
reply from Supplier Response

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Jan 19, 2021
Reviewer name: Suzieyu
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] I bought this refrigerator to replaced the old GE Profile refrigerator. This refrigerator looked very good in my kitchen.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Aug 10, 2024
Reviewer name: Phyllis Rodeman
4 out of 5 stars
4 out of 5 stars review

Refrigerator

[This review was collected as part of a promotion.] I purchased my refrigerator 2019 and I love it. The only thing I wish I would have gotten is thcounter depth.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 14, 2020
Reviewer name: Paloma Ln
2 out of 5 stars
2 out of 5 stars review

Problems with Doors and water/ice dispencer

[This review was collected as part of a promotion.] I both this a year and half ago and am still having problems with door that won't close and water dispenser that leaks water

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane

Dec 21, 2024
Reviewer name: Gus G
1 out of 5 stars
1 out of 5 stars review

Stay Away

[This review was collected as part of a promotion.] I bought this in 2021 and it broke in 2024. Half of the features didn’t work and then it gave out within 4 years.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hey there. We appreciate your feedback and understand your concerns. It’s disappointing to hear about your experience. If you'd like, we can look into the details and help explore possible solutions. Please feel free to send us a direct message on social media @LGUSSupport with your information so we can assist you further. We'll be here ready to help. ^ Diego

Aug 3, 2018
Reviewer name: Happy in TN
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] We absolutely LOVE this refrigerator!! We like everything about it and have no complaints at all. We had our last refrigerator for 20+ years and have zero regrets about this purchase.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Oct 11, 2024
Reviewer name: Mar636
1 out of 5 stars
1 out of 5 stars review

Terrible longevity

[This review was collected as part of a promotion.] I’ve had nothing but issues with this model. Compressor went out 2 years ago. This past August 2024 it developed a leak and after several attempts to fix, it was deemed unrepairable.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hey Mar! We appreciate you sharing your LG fridge and service experience with us. We always want to ensure that our products are built to last and that our team is providing the most efficient service for our cherished customers, so your feedback is invaluable. We'd love to have the chance to explore any additional options regarding your LG fridge on social media @LGUSSupport. Please message us with your contact info and we'll be happy to help! *Joseph