We appreciate your feedback, and prompt action in contacting our customer service. At times, ice buildup can cause difficulty in opening the freezer door, and defrosting the freezer is often an effective solution. We are pleased that our recommendation resolved the problem and restored the functionality of your LG French Door Refrigerator (LMXS28626S), and we are glad to hear that the freezer is now functioning properly. If you encounter any further issues or have any additional concerns, please don't hesitate to reach out to us privately on Facebook or Twitter (X) by mentioning @LGUSSupport. We would be delighted to assist you and ensure that your appliance continues to serve you well. Thank you for choosing our services. We value your satisfaction and look forward to serving you in the future.

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Hey Nina. We understand how important it is for your appliance to function smoothly, and we appreciate you bringing this to our attention. We're here to help explore solutions and ensure your appliance is performing as it should be. Please send us a private message on social media @LGUSSupport with your model number and purchase date. We're confident we can explore the best path to a great resolution for you. ^ Diego

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane

Hello there, Laura! Thanks for sharing your experience. Always great hearing our service team got your fridge back up and running quickly and left you with a smooth fix. If you ever need anything in the future, our team at @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane