Customer reviews for LG 28 cu. ft. French Door Refrigerator

Customer reviews for LG 28 cu. ft. French Door Refrigerator for

LG 28 cu. ft. French Door Refrigerator

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4.1 out of 5 stars

stars2,289 ratings2,253 reviews

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Nov 29, 2022

Steve

1 out of 5 stars review

Garbage

I have a LG fridge, compressor went out 7 months ago and they still can't get it working after more than 10 visits to my house

Helpful?

reply from Supplier Response

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

May 30, 2020

Pieceofcrap123456789

1 out of 5 stars review

Worse refrigerator I ever owned

The ice maker on this unit is complete garbage. 2-3 drinks with ice and your out of ice. Bought this 1½ years ago and I'm ready to just throw it away and buy a new one.

Review from lg.com

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reply from LGE Social Media

Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane

Dec 30, 2020

Stu4

5 out of 5 stars review

Great size and Features

[This review was collected as part of a promotion.] My wife and I replaced our old appliances a couple months ago and went this LG refrigerator. We are so happy with it. It's the perfect size and love the features.

Review from lg.com

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Dec 6, 2020

Thewasp01

4 out of 5 stars review

Easy to use

[This review was collected as part of a promotion.] The years in and liking the style and ease of use.. however compressor needed replacement and service was quick and simple and covered under warranty

Review from lg.com

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Oct 25, 2023

RayMandasbadexperience

1 out of 5 stars review

Avoid MSH Inc / Appliance Deals products

New LG Fridge is Great but the seller MSH Inc or Appliance Deals (not sure what their actual name is) does not respond to customers after the sale and the delivery was probably the worst delivery experience weve ever had.

Review from walmart.com

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reply from LG Digital Customer Care

We apologize for the inconvenience you have experienced with the seller and the delivery of your LG fridge. We understand how important it is to have a smooth purchasing and delivery process, and we regret that this was not the case for you.<br /><br />Should you ever need further assistance, don't hesitate to reach out to our Social Media Team by sending a private message on our Facebook or X (Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly. -Francine

Jul 31, 2024

Shirleyj

5 out of 5 stars review

Great ice maker !!

[This review was collected as part of a promotion.] Very happy with our new refrigerator, it's great to have an ice maker that works right an not leaks in floor I bought this at our local store an happy with it .makes difference size ice..

Review from lg.com

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reply from LG

Hi, Shirleyj. Thanks for sharing your experience. It’s great to hear how much you’re enjoying your LG Refrigerator (LMXS28626S) model. Having an ice maker that works reliably — and doesn’t leak — makes such a big difference in everyday convenience. The multiple ice size options are a nice bonus, too. It’s wonderful to know the fridge has been a solid upgrade and that you’re happy with your purchase from your local store. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Dec 10, 2017

anot

4 out of 5 stars review

Very nice refridgerator

[This review was collected as part of a promotion.] We purchased this unit 1 month ago and so far so far so good. It has plenty of room top and bottom. Very nice to cold water on tap. My wife likes the ice cube size.

Review from lg.com

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Aug 1, 2018

JakeB5

5 out of 5 stars review

Awesome Fridge

[This review was collected as part of a promotion.] Everything is evenly cooled and freezer works real well. The ice bin is smaller than our last LG but on ice maker plus mode it cranks some ice out. Love the smaller cubes too.

Review from lg.com

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Jul 29, 2024

Laura14

5 out of 5 stars review

Repair

[This review was collected as part of a promotion.] Moved into a new house and fridge/freezer went out within a week. Called around and LG was lowest quote to get fixed. Came out, great job, fixed within an hour. Works great.

Review from lg.com

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Oct 9, 2024

StevenLev

5 out of 5 stars review

Great Service Ecperience

[This review was collected as part of a promotion.] The tech showed up on time, diagnosed the compressor issue quickly, and replaced it at no cost. It was a great experience.

Review from lg.com

Helpful?

reply from LG

Hi, Steven. Thank you for sharing your experience with us. It’s great to hear that the technician was able to quickly diagnose and replace the compressor on your LG Refrigerator (LMXS28626S) model, and that the service visit went smoothly. This model is designed with a spacious 28 cu. ft. capacity, Smart Cooling system, and a modern, efficient layout to help keep your food fresh and your kitchen running smoothly, and we’re glad to know your unit is now back to performing at its best. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy