Alma we are very sorry to see that this happened to you and feel terrible about the inconvenience this has caused you. Please continue working with the returns department so that we can get you taken care of. Thanks. ^Jennifer

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane

We appreciate your feedback, and prompt action in contacting our customer service. At times, ice buildup can cause difficulty in opening the freezer door, and defrosting the freezer is often an effective solution. We are pleased that our recommendation resolved the problem and restored the functionality of your LG French Door Refrigerator (LMXS28626S), and we are glad to hear that the freezer is now functioning properly. If you encounter any further issues or have any additional concerns, please don't hesitate to reach out to us privately on Facebook or Twitter (X) by mentioning @LGUSSupport. We would be delighted to assist you and ensure that your appliance continues to serve you well. Thank you for choosing our services. We value your satisfaction and look forward to serving you in the future.