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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)

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Showing 2,051-2,060 of 2,253 reviews
Dec 8, 2020
Rivergirl08
4 out of 5 stars review

Slow and small ice maker

[This review was collected as part of a promotion.] The refrigerator would have got 5 stars if it had a larger capacity ice maker and the door where ice maker is built in WOULDN'T SLAM SHUT EVERY TIME YOU CLOSE IT! You literally have to hold it until you close it softly. EVERY person that opens my fridge to get something is startled by the HARD SLAM. You can't get something and turn away for a second while you put food on the counter because it will slam shut! So annoyed by the bad design. One door slams the other has to be pushed to close. The fridge is amazing! The door slamming shut every time REALLY Ruins a great refrigerator. :/

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Aug 13, 2024
AOrtiz
5 out of 5 stars review

Outstanding product, features, and service

[This review was collected as part of a promotion.] I bought this three years ago, and I am extremely satisfied with my purchase. LG refrigerator came with so many outstanding features that out pace the other brands around. LG has provide an outstanding product and service so far and I don’t intend to change it at all.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hi, there. Thank you for sharing your experience with your LG Refrigerator (LMXS28626S) model. It’s wonderful to hear that the full capacity, cooling performance, and smart storage layout of the LG 28 cu. ft. Smart Wi‑Fi Enabled French Door Refrigerator LMXS28626S have been serving you well. This model was designed for long‑term reliability, flexible food organization, and energy‑efficient cooling, so it’s great to know it’s meeting your expectations even after three years. We appreciate your trust in LG and your kind words about both the product and the service you’ve received. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Dec 30, 2020
Trautchen
5 out of 5 stars review

It looks great in my kitchen!

[This review was collected as part of a promotion.] I am so glad I decided to get this LG Refrigerator! I love everything about it! It keeps my vegetables and fruits so much fresher for longer. I also like the feature of having the 2 freezer doors. Keeps my food so organized and easy to get to. I Love It!!!!

Review from lg.com
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Jul 27, 2020
JFJF
1 out of 5 stars review

LAST LESS THAN 4 YEARS - CAN'T GET SERVICE SET UP

2016 version of this model: This refrigerator stopped working less than 4 years after purchase. Calls to LG Service Center (SC) over the course of 4 days has accomplished nothing. First call-told we would get a call from an Authorized Service Provider (ASP) within 24 hrs. Called back after 24 hrs, but SC had just closed. Called the following morning. Asked if I was sure I hadn't missed a call, text or VM. No, had not. Told a report would be sent to appropriate department and we would receive a call by the end of the day. Told her I would call back before closing if I had not heard anything. Called back. I got the same canned responses about their process. When I pointed out that almost 48 hrs had already passed and it was not reasonable to ask me to blindly wait for a call that was unlikely to come the rep put me on hold. Came back to say there was some sort of dispatch problem with the ASP. He would cancel the original service request, start a new service request with a different provider, we would hear from Auth Svc Provider within 24-48 hrs, but be aware they were 7 days out scheduling. 48 hrs later, nothing. Called again. Told we will have to wait for the call. Asked to speak to a supervisor in order to escalate this. Put on hold. Hold music stopped after 10 min. Call not disconnected, but not answered 40 min later. I have no faith this will be resolved any time soon, if ever.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you are not getting help resolving the issue with your unit. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Thank you. ^Daphane

Dec 28, 2024
Donnasue55
4 out of 5 stars review

Beautiful

I bought this refrigerator because I have wanted one with the French doors for a long time. The ice maker didn’t work because of a manufacturing defect. It has now had the door replaced and we shall see. Otherwise I love the refrigerator. It is spacious, a great layout, and beautiful.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hi Donna, thank you for sharing your experience with the LMXS28626S. It’s great to hear the spacious layout, French‑door design, and overall look are bringing real value to your kitchen. You mentioned the ice maker issue, and since the door has been replaced, a helpful next step is confirming the ice maker is switched on and giving it up to 24 hours to resume normal ice production. This guide walks through additional water and ice checks: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901 If you’d like help reviewing the settings or monitoring performance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Dec 29, 2020
Chithra
4 out of 5 stars review

Reliable appliances

[This review was collected as part of a promotion.] Bought this in Sep 2020. Am happy with the fridge, but I have an issue that needs to be addressed. There is water dripping to the base from the water tap.Waiting for some technician to come and fix the issue.

Review from lg.com
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Jul 30, 2025
gwy jr
1 out of 5 stars review

lg thin q refrigators are junk

do not buy lg refrigerator s they are junk for alot of money

Review from lg.com
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reply from LG DIgital Care

Hey there, gwy jr! We’re really grateful that you took the time to share your thoughts. At LG, we’re passionate about designing smart, stylish appliances that elevate everyday life—and we’re always listening to feedback so we can keep innovating in ways that truly matter to our customers. If there’s anything we can do to support you with your LG ThinQ refrigerator, we’d love to help make it right. You can reach our support team anytime through our social media platforms @LGUSSupport, with your contact details! ^Anthony

Sep 1, 2020
Tammie
5 out of 5 stars review

Verified Purchase

lg french fridge

Excellent for 3 weeks

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Aug 18, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

large wide door open

nice deep size frig

Helpful?6Y64GGUTQNK313624255621
Aug 16, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Love it

Really spacious

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