We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info ^Sandy

We're sorry to hear about the trouble you're facing with your LG refrigerator and the unsatisfactory service experience. Please know that we work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. In the meantime, you may refer to this link for more good-to-know information and troubleshooting guides about LG products (just type the keyword of the issue in the search bar): http://spr.ly/6421u9ezT. If you need further assistance with your LG product, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport so we can further assist you.