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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,308 ratings2,271 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (471)
  3. 3 stars7% (173)
  4. 2 stars5% (122)
  5. 1 star11% (259)

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Showing 2,011-2,020 of 2,271 reviews
Jan 2, 2021
Reviewer name: Shurbert
5 out of 5 stars
5 out of 5 stars review

Love It!!

[This review was collected as part of a promotion.] September sale allowed me to redo my kitchen in Black Stainless Steel. New fridge, stove/oven, dishwasher from LG all in BSS. Love the large water, ice dispenser which allows a pitcher to be used rather than a glass at a time. Internal lighting is easy to see bright, so much better than the old one bulb style units. Only, not so much, problem is small narrow ice compartment clumps up near the top causing no dispensing of ice at times, especially when not used frequently.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Aug 23, 2024
Reviewer name: KAndrade
1 out of 5 stars
1 out of 5 stars review

Games are played

[This review was collected as part of a promotion.] Repair man took 189 for new filters. I was told there would be no other charge and initial deposit would be refunded back as it was only a temp hold. 3 weeks later they charge my CC for the initial deposit again

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Social

Hi there! We greatly appreciate you sharing your review of your repair experience with us. We aim to ensure you receive your refund smoothly and are eager to help sort out any issues. Could you kindly send us a private message on social media @LGUSSupport with your contact information? We're here to assist you every step of the way! -Anthony

Dec 7, 2020
Reviewer name: Deberino
5 out of 5 stars
5 out of 5 stars review

My LG Fridge is top notch!!!

[This review was collected as part of a promotion.] I don't know how I got along this long without my LG fridge -- I have all LG appliances and they have been wonderful! I can't stay out of the kitchen just to look at it! It's so roomy and beautiful!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jun 21, 2019
Reviewer name: TimB98
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY EVER!!!!

I bought this Refrigerator 2 months ago and still have not been able to use the freezer, as it arrived broken. Customer service has been terrible and the technician that has come out has been even worse. The door has never been able to properly shut and ice builds up in both freezer draws. I would not recommend buying this product or any product from LG Electronics in the future.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Service

We hate to see that you've had multiple issues with your new refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP

Aug 18, 2024
Reviewer name: Lynn Devoe
2 out of 5 stars
2 out of 5 stars review

Horrible appliances

[This review was collected as part of a promotion.] The refrigerator was purchased in 2020. It was manufactured in 2017 LG knows that the compressors are bad and these machines should have done a recall but instead they are punishing the consumers horrible, horrible company with horrible horrible appliances.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Social

Hello there! We appreciate you sharing your LG refrigerator experience. We would like to let you know that we support our clients. Every refrigerator comes with a 10-year compressor warranty, which is valid from the date of purchase. Labor is covered for the first five years of the warranty. We cordially invite you to contact us at @LGUSSupport via private message with your contact information and proof of purchase. Our committed staff is ready to discuss your options with you; in no time at all, you'll be stocking that refrigerator! ~Ivy

Jul 28, 2025
Reviewer name: Joel 6
1 out of 5 stars
1 out of 5 stars review

Fridge works, water dispenser causes home damage

Fridge works well but water dispenser paddle kept getting stuck and soaking whomever was using it to fill up water. One morning I came downstairs and it was dispensing water all over our kitchen floors which created damage. We have not used the water dispenser again and shut off the water to it.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hey Joel! It's fantastic your LG fridge keeps your food fresh, but we understand your serious concern about the water dispenser causing home damage. We are genuinely committed to providing reliable and safe appliances. We'd love to investigate this and find a positive resolution for you. Please DM @LGUSSupport with your refrigerator's model/serial number and any existing case numbers. We're here to help ensure your home remains comfortable and convenient! ^ Diego

Jul 17, 2018
Reviewer name: Tundra08
5 out of 5 stars
5 out of 5 stars review

Outstanding product.

[This review was collected as part of a promotion.] Bought this refrigerator about a month ago. Very spacious, quiet, makes ice quickly and has operated flawlessly. Very pleased with our purchase and would recommend to a friend. No finger prints, that makes it even nicer.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 29, 2020
Reviewer name: Staush
5 out of 5 stars
5 out of 5 stars review

so big

[This review was collected as part of a promotion.] I'm very pleased with the amount of room in my new refrigerator. This is due to size of course and the smart design of racks, drawers and shelves within. I am a little concerned with the ice maker section. I have been having problems with the ice melting together in the bin. Am currently trying different temperatures to solve the problem. Like the two freezer drawer feature.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jul 28, 2024
Reviewer name: JanetMTU
2 out of 5 stars
2 out of 5 stars review

Everything great except the defrost feature.

[This review was collected as part of a promotion.] I bought this 4 years ago. Everything is great except for the defrost on the lower freezer drawer. It freezes shut so when it is finally pulled open huge chuncks of ice break off.. Have called and tried all the suggested fixes-defrost, change the temperature settings, 36 degrees 37 degrees, 35 degrees, 34 degrees, 32 degrees. each time defrosting and restarting. Have been trying for over a week to activate my extended warrenty.. I have talked to so many reps(each one polite) but there is so much red tape to accomplish.. I think I finally have the necessary information-waiting to geta service appoint with my assigned claim number. I cannot call, I have to wait for a email response-waiting 4 days now.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG

Hello there. Thank you for sharing your experience with us. We understand the frustration with the defrost issue on your LMXS28626S refrigerator's lower freezer drawer, especially with the extended wait time for warranty service. It sounds like you’ve tried all the suggested fixes, and we appreciate your patience through this process. To help address the ice buildup issue, you might want to ensure that the door seals are in good condition and properly aligned, as poor sealing can contribute to excessive ice formation. LG Refrigerator - Frost Buildup - https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218 Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help expedite your warranty claim and explore possible solutions for your freezer issue. We appreciate your patience. —Renzo

Dec 29, 2020
Reviewer name: Babs72
4 out of 5 stars
4 out of 5 stars review

Love this fridge

[This review was collected as part of a promotion.] Bought this in Oct. The surface not showing fingerprints is awesome. The doors and drawers are great except the one long drawer in the refrigerator section means you have to open both doors to open it. I wish it would be two short drawers.

Review from lg.com
Helpful?2JM6S803LSS113624255621