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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,308 ratings2,271 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (471)
  3. 3 stars7% (173)
  4. 2 stars5% (122)
  5. 1 star11% (259)

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Showing 2,001-2,010 of 2,271 reviews
Dec 13, 2019
Reviewer name: TDV71
1 out of 5 stars
1 out of 5 stars review

[This review was collected as part of a promotion.] Have had this refrigerator for a 15 months. The stainless steel on the French doors have developed dimples (within 1 year of purchase; retailer said warranty did not cover). Now, the ice maker system is not working at all.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Service

That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

Aug 17, 2018
Reviewer name: MelissaM
3 out of 5 stars
3 out of 5 stars review

Looks pretty!

If there was half stars I would give this fridge a 3.5. Pros: it’s absolutely gorgeous! Adds something extra to the kitchen. Love the 2 freezer drawers! So glad we went with that! Cools very well Good organization inside Cons: The left side of the French door when closed hard the flap doesn’t open up, leaving a gap for cool air to escape The water from the door feature comes out SO fast it gets splash’s all over the fridge, your cup, your hand, everywhere

Review from lg.com
Helpful?2JM6S803LSS113624255621
Nov 7, 2017
Reviewer name: Neededafridgeasap
3 out of 5 stars
3 out of 5 stars review

Time Will Tell

We got this about 3 weeks ago. A little early for a review on a product that should (better) last for years. Yes, it keeps things cold in the refrigerator, and yes it keeps things frozen in the freezer. Get back to me in 15 years to get an actual REVIEW!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Feb 10, 2021
Reviewer name: Amy103088
5 out of 5 stars
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] We bought this a few weeks ago and are so happy with it. The moveable shelf to allow taller items in the fridge is awesome. The freezer is nice and big. The only thing missing is an autifill for the water but that's just me being lazy. Overall, great product!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 19, 2024
Reviewer name: Ctallen27
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator, reasonable price

[This review was collected as part of a promotion.] We have had this refrigerator for about a month. We have loved it so far. Plenty of room and well built. This the second one we have bought. We had to give up the first one when we sold the house. This was our first purchase for the new home.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hi Ctallen, thank you for sharing your experience with the LMXS28626S. It’s wonderful to hear that your second time choosing this model has been just as satisfying as the first. The spacious interior and solid build make it a great fit for a busy household, and it’s especially meaningful that this was your first purchase for your new home. We’re glad it’s been a smooth and positive addition. For further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team – Rich

Aug 7, 2020
Reviewer name: Jen F
1 out of 5 stars
1 out of 5 stars review

Disappointed

We have had this refrigerator just about 3 years now. Since we have been under quarantine, it has stopped cooling 3 times. I just called for service AGAIN today because the freezer isn't freezing. The freezer is rather empty (since it's only been 2 and a half weeks since the last repair, I haven't restocked again). Every time it happens, you have to wait at least a week for service (Best Buy outsources their refrigerator repair). Food spoils, the inconvenience of needing a cooler or putting things in the neighbor's fridge. First the freezer, in a few hours the fridge won't be cooling. Three times in 4 months...this is ridiculous...especially for the price we paid. We were expecting top quality but are extremely disappointed.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane

Dec 16, 2020
Reviewer name: JaKnight
4 out of 5 stars
4 out of 5 stars review

What an upgrade

[This review was collected as part of a promotion.] We bought this to replace an aging Maytag refrigerator. First off, the size is awesome. While this new LG is slightly smaller dimensions wise, it seems so much larger. Its finish is really nice and durable. No finger prints, no streaks left over from wiping. The ice is awesome. Small cubes or crushed. Cons: I have run gallons of water through the water dispenser, but it continues to taste a little strange. Plastic like.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 11, 2020
Reviewer name: CathyinMacomb
4 out of 5 stars
4 out of 5 stars review

LG Fridge

[This review was collected as part of a promotion.] Overall, my family is happy with the performance of the LG fridge. A few minor issues would be the lack of a designated area for eggs and that the water drips and cubes explode when coming out of the outside dispenser. This is our first time with the outside cube and water dispenser, so we aren’t sure if this is normal or just a flaw in the design. We’re glad we ended up getting the model with the split shelf, so tall items fit and the two drawers for the freezer, so you don’t have to dig deep and items are more readily seen. So far, we haven’t needed to replace the water or other filter, so I’m not sure how easy that will be.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Nov 17, 2017
Reviewer name: FrankF
5 out of 5 stars
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] Living in the mountains only get delivers 2 times a month so it finally got here, got it unboxed and if you have 2 people is much easier to do it as weighs in at 342lb, I did it by myself so took longer. Have a 36" doorway so checked out to see how to get in the house from my shop. Looks like the best is to just take off the handles. So took out freezer drawers 2 screws each and lift right out, took out all refrig. shelf's and drawers, not so heavy now. Took off door handle 2 screws on each handle. fit right in, took into kitchen, moved existing refirg out of the way and hooked existing reverse osmosis water line up, but all parts back in, plugged in turned on the ice cube maker ran water till I got water, took about one day for all temps to settle down after I loaded stuff back in. finally got some ice was surprised that cubes were great, as old system with large cubes were not always full size, this LG makes smaller cubes and is great. So far just love this refrig, easy to adjust temp, drawer close easy and by them self with little help, got the self closer drawer sliders, lighting inside is bright and top freezer drawer also has a light. So much room available in this unit. Pretty quite only thing I really hear is the ice cube maker dumping cubes, been a week and all it just outstanding.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 26, 2020
Reviewer name: ROCKY 2017
4 out of 5 stars
4 out of 5 stars review

good overall

[This review was collected as part of a promotion.] GOOD - BUT BE AWARE Both top doors are "light in touch" to open and close, even with food, so be careful what bottles are on door shelves or they will fall over. Don't slam door! Bottom freezer doors felt more solid and secure when closed.

Review from lg.com
Helpful?2JM6S803LSS113624255621