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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,308 ratings2,271 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (471)
  3. 3 stars7% (173)
  4. 2 stars5% (122)
  5. 1 star11% (259)

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Showing 1,991-2,000 of 2,271 reviews
Jul 4, 2024
Reviewer name: Billy Diesel
1 out of 5 stars
1 out of 5 stars review

It is a lemon.

We bought the full LG line up for our new house, and this fridge has been the lemon of the group. There have been multiple repairs, even more failures, and lots of spoiled food. Even when it did work well, we would still need to buy bags of ice because the ice maker could not keep up with our family of four. It did not make it three years. We are very disappointed with it.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG

Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LMXS28626D fridge has been a lemon and has caused you so much frustration. I can imagine how disappointing it must be to have a new appliance not live up to your expectations, especially when you've invested in the entire LG lineup for your new home. I want to acknowledge that multiple repairs and failures are unacceptable, and I'm truly sorry that you've had to deal with spoiled food and inconvenience. I can also understand how the ice maker not keeping up with your family's needs would be a hassle, especially in a busy household. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Jan 16, 2025
Reviewer name: arko90
3 out of 5 stars
3 out of 5 stars review

Mostly fine, but feels downgraded from older model

[This review was collected as part of a promotion.] I recently replaced my 15-year-old LG fridge with this model, which feels very similar overall. However, I noticed more components are made of plastic, so I’m unsure if it will last as long. One improvement I do love is the additional freezer drawer—it makes food more accessible and easier to organize. Unfortunately, the bottom drawer lacks a light, which is a disappointing oversight. The ice maker, however, is a downgrade. The ice frequently gets stuck and has to be manually broken apart, which wasn’t an issue with my old fridge. I find this most annoying of all, since it needs to be dealt with every couple of days. Another inconvenience is the single dispenser button—you have to select either ice or water before use, unlike my previous model, which had separate buttons for each. The old fridge also featured an extra water button on the exterior, making it easy to fill larger containers, and I really miss that feature. Overall, it seems like a decent refrigerator so far (after one month), but it has some frustrating design flaws compared to my previous model.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG

Hey there. Thank you for taking the time to share your detailed experience with us. We truly appreciate your thorough feedback. Your insights regarding the materials, freezer drawer, ice maker, and dispenser button are incredibly valuable as we work to improve our products. We understand the importance of these features and will consider them as we strive to enhance our future offerings. Your input is essential in helping us ensure a better experience for our customers. ~Ken

Nov 3, 2024
Reviewer name: Kiki4444
4 out of 5 stars
4 out of 5 stars review

Mixed feelings

[This review was collected as part of a promotion.] Large capacity in part due to icemaker in door vs in refrigerator. However small capacity for ice and small cubes. Doors seem to dent easily. No light in bottom drawer which makes it a little difficult at night.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jun 28, 2024
Reviewer name: VarunChokshi
5 out of 5 stars
5 out of 5 stars review

Spacious, Stylish, and Smart

[This review was collected as part of a promotion.] Love my LG fridge! It boasts a ton of space for all my groceries, with well-designed compartments that keep everything neatly organized. The door shelves are deep enough for gallon containers, and the adjustable drawers are perfect for customizing storage. It runs super quietly, and the sleek stainless steel finish adds a touch of modern elegance to my kitchen. **Bonus points** for the smart features. Being able to adjust the temperature from my phone and monitor energy usage is a real game-changer with LG SmartThinQ Technology. Overall, this LG fridge is a fantastic appliance - highly recommend!

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hey there, Varun! Really appreciate the kind words. Sounds like that fridge is doing a great job keeping your kitchen organized while adding a bit of style and smart convenience to your routine. If you ever need a hand with anything down the road, @LGUSSupport is always here to help. #LifesGood ❤️ -Rich

Aug 1, 2024
Reviewer name: Txbatman90
5 out of 5 stars
5 out of 5 stars review

Outstanding Refrigerator

[This review was collected as part of a promotion.] I'm really impressed with this refrigerator. I've had zero issues and that's the way it should be. Only complaint is with the ice maker. If not used regularly, the ice has a tendency to thaw slightly and stack up on 1 side. I have to open it and break the stack in order to dispense ice. Other than that, it's been a great appliance.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG

Hi! Thank you for sharing your experience with your LG Refrigerator model LMXS28626D. We are delighted to hear that it has been serving your home so reliably overall. We also really appreciate your feedback regarding the ice maker, and we will be sure to pass that detail along to our product team to help us keep improving. Should you ever need assistance in the future, please feel free to reach out to us at @LGUSSupport. ^James

Nov 6, 2017
Reviewer name: Jack09
5 out of 5 stars
5 out of 5 stars review

Very spacious!

[This review was collected as part of a promotion.] I love the size of this refridgerator, it eclipses our precious model. It also has some innovative feature that make storage flexible and keep extra ice very convenient. Only drawback I’ve noticed so far is that you must open both doors to access the deli drawer, but this is a minor issue. Looks great and so far ice, water, and cooling have been excellent.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 8, 2020
Reviewer name: Rivergirl08
4 out of 5 stars
4 out of 5 stars review

Slow and small ice maker

[This review was collected as part of a promotion.] The refrigerator would have got 5 stars if it had a larger capacity ice maker and the door where ice maker is built in WOULDN'T SLAM SHUT EVERY TIME YOU CLOSE IT! You literally have to hold it until you close it softly. EVERY person that opens my fridge to get something is startled by the HARD SLAM. You can't get something and turn away for a second while you put food on the counter because it will slam shut! So annoyed by the bad design. One door slams the other has to be pushed to close. The fridge is amazing! The door slamming shut every time REALLY Ruins a great refrigerator. :/

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 30, 2020
Reviewer name: Trautchen
5 out of 5 stars
5 out of 5 stars review

It looks great in my kitchen!

[This review was collected as part of a promotion.] I am so glad I decided to get this LG Refrigerator! I love everything about it! It keeps my vegetables and fruits so much fresher for longer. I also like the feature of having the 2 freezer doors. Keeps my food so organized and easy to get to. I Love It!!!!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jul 26, 2018
Reviewer name: OHBarb
5 out of 5 stars
5 out of 5 stars review

Love my new 4-door LG Refrigerator

[This review was collected as part of a promotion.] I smile everyday when I look at my refrigerator. We moved into our house about 2 months ago and were "downgraded" to a side by side refrigerator/freezer. It was awful. No room. We just left our second LG French Door refrigerator at our old home. And that was an upgrade over our first LG French Door refrigerator! Our new refrigerator is so spacious and the upper freezer drawer makes it easy to access frequently needed items. It looks so stylish in our kitchen and is definitely a talking point with visitors. The compact water/ice area in the refrigerator door still leaves lots of room for storage. One of the best purchases we made!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 28, 2024
Reviewer name: Donnasue55
4 out of 5 stars
4 out of 5 stars review

Beautiful

I bought this refrigerator because I have wanted one with the French doors for a long time. The ice maker didn’t work because of a manufacturing defect. It has now had the door replaced and we shall see. Otherwise I love the refrigerator. It is spacious, a great layout, and beautiful.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hi Donna, thank you for sharing your experience with the LMXS28626S. It’s great to hear the spacious layout, French‑door design, and overall look are bringing real value to your kitchen. You mentioned the ice maker issue, and since the door has been replaced, a helpful next step is confirming the ice maker is switched on and giving it up to 24 hours to resume normal ice production. This guide walks through additional water and ice checks: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901 If you’d like help reviewing the settings or monitoring performance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich