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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,308 ratings2,271 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (471)
  3. 3 stars7% (173)
  4. 2 stars5% (122)
  5. 1 star11% (259)

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Showing 1,981-1,990 of 2,271 reviews
Oct 27, 2019
Reviewer name: TinaRP
1 out of 5 stars
1 out of 5 stars review

Compressor Out After 16 Months

Bought this in June 2018 and the compressor went out. After doing some research online, I found several people with the same issue. LG is aware of this issue but when you call customer service they immediately tell you it is out of warranty. They have actually extended it 5 years due to the faulty compressor but will not tell customers. I cannot get anyone to return my calls. I am now 4 days without a refrigerator and I had to throw away hundreds of dollars of food. I am beyond angry at this point and will never buy another LG product again based not only on their bad product but their equally bad customer service.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Service

We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues so soon. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP

May 4, 2023
Reviewer name: Kahuna5000
5 out of 5 stars
5 out of 5 stars review

Chilling With LG

We've had this refrigerator for about a month and we absolutely love it! The first french door refrigerator I've ever had, and it's amazing. Plenty of space, crystal clear water that tastes amazing and cubed/crushed ice at is the perfect size. Having the freezer at the bottom really makes a difference...allowing us to see everything in the fridge. This is our first LG product, and I'd definitely buy again.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Social Media

Hi! Glad to hear you're loving your 28 cu.ft. Smart wi-fi Enabled French Door Refrigerator and all the features it has to offer! Reviews like yours are important as it reassures potential customers of the value and quality available in our refrigerators. Enjoy the kitchen experience with your LG fridge! We're here to assist should you ever need support. Feel free to contact us via Facebook or Twitter at the handle @LGUSSupport! ^Chris

Jun 17, 2020
Reviewer name: josh52
3 out of 5 stars
3 out of 5 stars review

No Drip Tray

[This review was collected as part of a promotion.] This is a good refrigerator. We have it for only few weeks. Only thing i see missing is a Drip Tray to catch water , when some one has over filled glass of water. It gets all over on floor. Our previous refrigerator had drip tray which saved lots of cleaning floor.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

Understandably this is annoying. We do recommend that since some dripping may occur after dispensing you should hold the cup beneath the dispenser for a few seconds after dispensing to catch all the drops. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane

Jul 14, 2018
Reviewer name: jibby37
5 out of 5 stars
5 out of 5 stars review

Outstanding

[This review was collected as part of a promotion.] Can you love a refrigerator? If so, I love ours! Very pleased with the space, ice maker and water dispenser. Our tap water where we live is not good tasting always bought bottle water, not anymore, the filter system has made it so we can now drink water without buying it.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Nov 18, 2023
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Dead fridge

[This review was collected as part of a promotion.] I purchased this fridge and several months later the fridge went completely dead. It’s no longer working. I had to call an appliance repair man it was past warranty and now I’m spending several hundred dollars trying to fix this. Very disappointing.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Digital Care Team

Hey there, we are sad to hear that your experience has fallen short of our standards at LG. We strive to provide the best customer service and well-built products we can! Let's look into your concerns further with a private message on our social media accounts, @LGUSSupport. ~Tegan

Jun 30, 2018
Reviewer name: K on the Wolf Fork
5 out of 5 stars
5 out of 5 stars review

Exciting to use!

[This review was collected as part of a promotion.] Every day we discover another great feature of our new LMXS28626D Refrigerator! Each drawer is easy to open, shows the contents very well, and appears to be keeping the foods very fresh. The outside is easy to clean whenever I see any dirt spots. We have had many compliments on the style, color, and usability of our LG Frig!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 2, 2024
Reviewer name: Rob444
2 out of 5 stars
2 out of 5 stars review

Compressor failed, compressor was IN stock!

[This review was collected as part of a promotion.] It took SIX (6) days from failure being reported to get service! I don't understand why it takes an entire week. We lost food and were hosting Thanksgiving. The repair took less than two hours.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Social

Hey Rob, we're happy to hear you're back up and running with your fridge! It's great that the technician was able to get everything taken care of quickly and efficiently. We know how important it is to have everything in working order, especially during busy times like Thanksgiving. We're always here if you need anything else—just reach out via social media at @LGUSSupport. ~Ivy

Nov 23, 2019
Reviewer name: beaches
4 out of 5 stars
4 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I bought this refrigerator about 2 months ago. It has great features, lots of interior room, and the water tray is one piece and easy to clean. I have no complaints about the refrigerator itself except it states it is fingerprint proof. Even if your hands are slightly damp from holding a cold glass, fingerprints remain on this refrigerator and I am constantly wiping this refrigerator.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Sep 27, 2018
Reviewer name: RebM
2 out of 5 stars
2 out of 5 stars review

I love it- but it doesn’t seem to be cold enough?

[This review was collected as part of a promotion.] I have had this refrigerator for almost two weeks, it’s beautiful, runs quietly, and I find the ice supply to be great unlike other reviewers. My only issue is that it doesn't seem to get cold enough. I waited the minimum 24-48 hours, I have checked the air flow, doors for leaks, leveling, all the items as directed in the service guide, and still its only hovering between 38 and 40 when set at 34. If set above 34 it hovers around 40-44. The temperature doesn't seem to recover quickly after door opening and I have filled it to some extent so that the air wasn't whooshing out every time the door was opened. How can I fix this?.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Service

Sorry to see that your refrigerator isn't maintaining the temperature that is set. We would be happy to look into this issue with you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP

Jun 1, 2019
Reviewer name: Prosed
5 out of 5 stars
5 out of 5 stars review

Only one with wide shelves in both doors

[This review was collected as part of a promotion.] Love love love all the storage compartments. All others had normal size shelves on right and very very shallow ones on left. These shelves on right side are much deeper than all others(can fit much more than milk and juice) and on left where all others are way way way too narrow and shallow Maybe could fit a pack of shredded cheese and that’s all. This one holds condiments ketchup etc. Also like the smaller square ice cubes. Much easier to fill water bottle. Most cubes go in bottle and not scattered on floor. Trying to find something in a regular freezer side by side. These freezer drawers are perfect to keep food organized and easy to find

Review from lg.com
Helpful?2JM6S803LSS113624255621