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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,308 ratings2,271 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (471)
  3. 3 stars7% (173)
  4. 2 stars5% (122)
  5. 1 star11% (259)

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Showing 1,971-1,980 of 2,271 reviews
Aug 1, 2023
Reviewer name: Nurse Carla
1 out of 5 stars
1 out of 5 stars review

What a Lemon!

I bought this 4 years 4 months ago & it's been a headache. It suddenly stopped cooling or freezing (the compressor went out), everything in the freezer melted, & I had enough so replaced with another brand. I have many LG products but will never buy an LG refrigerator again. Previous to this, there were 2 instances where I replaced the water filter & the connection went bad, flooding my fridge as I went to purge the line. I had to replace the line twice! The drop down shelf is annoying; it drops down all by itself sending anything on the shelf flying. I had to jam tiedowns under the shelf to stabilize & turned it into a stationary shelf. I don't know if all LG fridges are this bad or I just bought a lemon, but I'm done!

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LG Social Media

Hi, Nurse Carla. Thank you for taking the time to give your feedback. We are disappointed to hear that the performance and reliability of our product LMXS28626D, did not meet your expectations. We strive to produce high-quality appliances, and we regret that your experience fell short of our standards. Your feedback is essential to us, and we take it seriously as we continuously work to improve our products and services. If you have any further questions or need assistance, please feel free to send us a direct message through Facebook or Twitter at @LGUSSupport. We'd be happy to assist you and schedule you for a repair. We hope to regain your trust. ^Con

Dec 12, 2017
Reviewer name: deb36
5 out of 5 stars
5 out of 5 stars review

Especially like the fingerprint resistant finish.

[This review was collected as part of a promotion.] Really like that it's to organize my frozen items with the two drawers. No more digging through items to find what I'm after. I also like the wide glide and serve drawer, holds wine bottles and cheeses, etc, and everything is easily seen.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 15, 2020
Reviewer name: J Py
5 out of 5 stars
5 out of 5 stars review

best ever!

[This review was collected as part of a promotion.] Had for almost a year now and there is nothing bad I can say. This fridge keeps food at the proper temp, gives the best drinking water and ice. The double freezer is great, and roomy, as is the inside of fridge, too. I love the drawer inside where I keep my cheeses, and smaller everyday items. Also the veggies and fruits stay fresh longer in these drawers. There is plenty of space even on the doors. Oh I also love the shelf that stays expanded...or can slide in if I have a tall item to place. Overall, I am extremely satisficed and would highly recommend this fridge to anyone

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 11, 2020
Reviewer name: The Carl
5 out of 5 stars
5 out of 5 stars review

SOOOO happy!!!

[This review was collected as part of a promotion.] Got this unit 7 months ago. Very happy with performance and the features. It is very quiet not like others appliances I owned. The smaller ice dispenser is great for not taking up the needed space in the interior. Its smaller size is not a problem have never ran out of ice. The water filter and air filter is very easy to replace. The black stainless exterior is very easy to keep clean.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 31, 2020
Reviewer name: Noah0417
4 out of 5 stars
4 out of 5 stars review

Love the style

[This review was collected as part of a promotion.] I was really excited about getting This refrigerator but there are a couple of things that I did not expect. First of all you only have one little section to be able to store tall items such as a pitcher of tea. This is a pain. And the ice maker gets stuck quite a bit but overall a decent refrigerator.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 23, 2017
Reviewer name: LMKM
5 out of 5 stars
5 out of 5 stars review

Beautiful refrigerator

[This review was collected as part of a promotion.] This fridge was purchased after several months or searching reviews, measuring and weighing all the options. I feel we made a great decision with this LG. It is so quiet we never here it running, even in our open kitchen. It's beautiful and was the last appliance needed to update our kitchen. We haven't had one issue. There has been plenty of ice, the compartment is out of site and sealed and stays clean and doesn't drop ice like our old ice maker did. The shelves are wide enough to hold cookie sheets, and the flexible shelf is tall enough to hold dishes on a pedestal. The black stainless goes well with regular stainless too, and shows less fingerprints.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Dec 29, 2020
Reviewer name: Funloud02
4 out of 5 stars
4 out of 5 stars review

So much space!

[This review was collected as part of a promotion.] We have had our LG fridge over a year. The amount of things we can fit in it are amazing. We have a family of 5 and are constantly buying food. The bottom fridge drawer is perfect for little hands to reach snack. The fruit and veggie drawers capacity is great! The adjustable self has been handy. My only issue is every now and again it makes a whistling/gear sound. Ready through the manual it says its when the fridge is too full and there isnt enough air to circulate through. I usually end up moving things around and it stops.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jun 15, 2024
Reviewer name: SharIT
5 out of 5 stars
5 out of 5 stars review

Happy refrigerator owner

Very happy with our purchase! This refrigerator is very spacious! Freezer is split into two doors which also gave us more room for our frozen items. We love how fast the water fills our flask and dual ice maker was also an added bonus. Definitely would recommend this purchase!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Sep 10, 2018
Reviewer name: jora
1 out of 5 stars
1 out of 5 stars review

Left Door Closure Device Doesn't Work

We purchased the refrigerator in July 2018. Refrigerator left door latch design is faulty. The left door will not close properly unless you manually pull the latch out and glide the latch into the slot in the door. If you close the left door it just bangs against the refrigerator. I'm annoyed every time I close the door or hear someone else try and close the door.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Service

Hello, hate to hear, sounds like you might need a technician. This may be done through our website: https://www.lg.com/us/support/repair-service/schedule-repair-continued or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^AC

May 9, 2020
Reviewer name: Air Filter Searcher
4 out of 5 stars
4 out of 5 stars review

What is the part number for the air filter?

I like this refrigerator, but I can't find in the manual or on the LG website the part number for air filter which needs to be replace every 6 months. I tried the Chabot, which gave me air purifiers. Website for support is no help, Can't even find refrigerator model number to enter into the e-mail template for customer service.

Review from lg.com
Helpful?2JM6S803LSS113624255621