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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Nov 6, 2017
Jack09
5 out of 5 stars review

Very spacious!

[This review was collected as part of a promotion.] I love the size of this refridgerator, it eclipses our precious model. It also has some innovative feature that make storage flexible and keep extra ice very convenient. Only drawback I’ve noticed so far is that you must open both doors to access the deli drawer, but this is a minor issue. Looks great and so far ice, water, and cooling have been excellent.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Sep 27, 2024
Terriship
2 out of 5 stars review

Waiting for response

[This review was collected as part of a promotion.] I called on Friday...told would get back to me in an hour and someone would contact me within 48 hours ..never heard anything until Monday. Was told that model had bad compressors. ..the fridge was 5 years old, I should've had to pay anything.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey there! We appreciate you sharing your experience with us. Your LG refrigerator is a key player in your home, and we're dedicated to helping you enjoy it for many years. We want to ensure you can get your fridge back up and running, so we'd love to look into this further for you. Please private message us on social media @LGUSSupport with your contact information. We'll do everything we can to help you through this! ^Joslyn

Jul 28, 2024
JanetMTU
2 out of 5 stars review

Everything great except the defrost feature.

[This review was collected as part of a promotion.] I bought this 4 years ago. Everything is great except for the defrost on the lower freezer drawer. It freezes shut so when it is finally pulled open huge chuncks of ice break off.. Have called and tried all the suggested fixes-defrost, change the temperature settings, 36 degrees 37 degrees, 35 degrees, 34 degrees, 32 degrees. each time defrosting and restarting. Have been trying for over a week to activate my extended warrenty.. I have talked to so many reps(each one polite) but there is so much red tape to accomplish.. I think I finally have the necessary information-waiting to geta service appoint with my assigned claim number. I cannot call, I have to wait for a email response-waiting 4 days now.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hello there. Thank you for sharing your experience with us. We understand the frustration with the defrost issue on your LMXS28626S refrigerator's lower freezer drawer, especially with the extended wait time for warranty service. It sounds like you’ve tried all the suggested fixes, and we appreciate your patience through this process. To help address the ice buildup issue, you might want to ensure that the door seals are in good condition and properly aligned, as poor sealing can contribute to excessive ice formation. LG Refrigerator - Frost Buildup - https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218 Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help expedite your warranty claim and explore possible solutions for your freezer issue. We appreciate your patience. —Renzo

Dec 14, 2020
bjmuscles
2 out of 5 stars review

[This review was collected as part of a promotion.] Worse ice maker I have ever seen! It leaks! Thank goodness I purchased the extended warranty. I've had it "repaired" 3 times thus far and it is still leaking. I would NOT buy this refrigerator again

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Jul 28, 2024
Klb9291
5 out of 5 stars review

Love the depth of the door storage

[This review was collected as part of a promotion.] The size of this refrigerator is so much better than any I’ve had before. It’s not so tall I can’t reach any thing on top and it’s deep enough to hold all my groceries and still have room. The depth of the doors is a plus for gallon size beverage containers with room for a few more smaller containers too. WiFi on a fridge!?! Who knew this feature is something I wanted and needed all along!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jan 13, 2018
Shoelover
4 out of 5 stars review

Stylish

[This review was collected as part of a promotion.] We had to purchase a refrigerator at a moments notice. Our old refrigerator died very unexpectedly. We lost most of the contents and it was New Year’s Eve! Without much time to totally research every option available, and every brand we narrowed it down to an LG or a Samsung. Both had to had water and ice in the door. We wanted the French door options with either one or two freezer drawers. What won over on the LG was the water despenser unit. I felt it had a cleaner look, and no tubing for the water hanging out able to gather mold and bacteria as in our old refrigerator and also in the Samsung models. I also like the fact that I can control the temp and ice maker from an app on my phone. I realized after I purchase this model I should have looked a little deeper as there was a model that has an extra ice maker in the freezer compartment. It would have been a bit more helpful as we use a lot of ice. However I have an ice plus feature on this model that allowed it to make ice a bit faster so that does make up for it. We shall really see this summer how well it works. The refrigerator part certainly is very spacious. I am still getting used to the freezer compartments and haven’t decided if it is actually the same space as my old side by side. So far I am not totally convinced I have more or even the same freezer space. I do like the two drawer freezer space. I find that a plus. We are satisfied at this point. It isn’t a month old yet.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Dec 16, 2024
Somewhat Satisfied
3 out of 5 stars review

Gorgeous with flaws

I've had this fridge for about 2 weeks now. It's a beautiful refrigerator but there are a few things I dislike. First off is the door on the right side. You can't just push the door closed and go on your way. It will stop about 6 inches before it closes completely. You have to actually give it an addition push to make sure it closes completely. At first I thought it was just my fridge but I went to three different stores to compare and they all do the same exact thing. You can push and let of the left door and it will go to the full closed position but that right door will not. If you push that right door without making sure it's fully closed and then leave the kitchen, the fridge will be open the entire time. There is a door alarm but by the time it alerts you, you could have left the area or the house. It's definitely a design flaw. I feel it has something to do with the position of the rubber seal on the right side which prevents it from smoothly going through the full closing motion. The other issue I have is with the ice maker. It's very slow making ice and the capacity is very limited since it's a slim design. So if you plan to have guest over and more than 4 people need some ice, you better make some ice in advance and store it in the freezer. The last gripe I have is with the water filter. I have dispensed at least 8 gallons of water to try to get rid of that chemical charcoal taste. It will be fine right after doing a bulk water dump but if I come back an hour later for water, the water taste horrible once again. My tap water actually taste better. It almost taste as if it could be toxic. It was not like that with my previous refrigerator. The ice also taste awful. Overall it's a gorgeous fridge and the storage is well thought out but those few gripes I have is really making me question my purchase.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey there! Thank you for sharing your experience with your LG refrigerator, and we want to help make it even better so you can enjoy ice-cold, tasty drinks while your fridge is securely closed. We'd be happy to provide you with these links that offer tips to help with your fridge doors closing (https://tinyurl.com/2cupzokb), producing ice in your ice maker (https://tinyurl.com/22dudzck), and helping with the taste of water from your dispenser (https://tinyurl.com/2cqjtpys). If you need any additional assistance, please feel free to reach out to us on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh

Jun 15, 2024
hhm42
5 out of 5 stars review

Amazing refrigerator

Great refrigerator with easy access and great storage.. I love the reminder chime when the door has been open too long. I also love that it shows the temperature for both refrigerator and freezer on the door when it is opened. The water dispenser has the best tasting wate r and refreshing cool. Plus it looks so sleek and modern.a

Review from lg.com
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Sep 10, 2018
jora
1 out of 5 stars review

Left Door Closure Device Doesn't Work

We purchased the refrigerator in July 2018. Refrigerator left door latch design is faulty. The left door will not close properly unless you manually pull the latch out and glide the latch into the slot in the door. If you close the left door it just bangs against the refrigerator. I'm annoyed every time I close the door or hear someone else try and close the door.

Review from lg.com
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reply from Customer Service

Hello, hate to hear, sounds like you might need a technician. This may be done through our website: https://www.lg.com/us/support/repair-service/schedule-repair-continued or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^AC

May 9, 2020
Air Filter Searcher
4 out of 5 stars review

What is the part number for the air filter?

I like this refrigerator, but I can't find in the manual or on the LG website the part number for air filter which needs to be replace every 6 months. I tried the Chabot, which gave me air purifiers. Website for support is no help, Can't even find refrigerator model number to enter into the e-mail template for customer service.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621