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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,300 ratings2,263 reviews
  1. 5 stars56% (1,282)
  2. 4 stars20% (468)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (256)

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Showing 1,941-1,950 of 2,263 reviews
Jun 10, 2024
George Elliott
3 out of 5 stars
3 out of 5 stars review

Issues

[This review was collected as part of a promotion.] I am happy with the refrigerator in general. One of the bottom freezer draws works but it could be colder. The ice maker makes ice but there is a problem with the board so it does not auto drop ice into the bin. I have to do a manual reset to get ice to drop.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hi there. Thank you for sharing your experience with us. We understand that while you're generally happy with your LMXS28626S refrigerator, issues with the bottom freezer drawer's temperature and the ice maker's auto-drop function have been concerning. Your feedback is important, and we'd like to assist you further. As a troubleshooting step, we recommend ensuring that the freezer temperature is set to the recommended level and checking if there are any obstructions in the ice maker. For the supported link on this: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will prioritize addressing these issues and exploring possible solutions. We appreciate your patience and understanding. —Renzo

Jul 28, 2024
JanetMTU
2 out of 5 stars
2 out of 5 stars review

Everything great except the defrost feature.

[This review was collected as part of a promotion.] I bought this 4 years ago. Everything is great except for the defrost on the lower freezer drawer. It freezes shut so when it is finally pulled open huge chuncks of ice break off.. Have called and tried all the suggested fixes-defrost, change the temperature settings, 36 degrees 37 degrees, 35 degrees, 34 degrees, 32 degrees. each time defrosting and restarting. Have been trying for over a week to activate my extended warrenty.. I have talked to so many reps(each one polite) but there is so much red tape to accomplish.. I think I finally have the necessary information-waiting to geta service appoint with my assigned claim number. I cannot call, I have to wait for a email response-waiting 4 days now.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hello there. Thank you for sharing your experience with us. We understand the frustration with the defrost issue on your LMXS28626S refrigerator's lower freezer drawer, especially with the extended wait time for warranty service. It sounds like you’ve tried all the suggested fixes, and we appreciate your patience through this process. To help address the ice buildup issue, you might want to ensure that the door seals are in good condition and properly aligned, as poor sealing can contribute to excessive ice formation. LG Refrigerator - Frost Buildup - https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218 Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help expedite your warranty claim and explore possible solutions for your freezer issue. We appreciate your patience. —Renzo

Jun 23, 2021
Belly Anne
1 out of 5 stars
1 out of 5 stars review

Disappointed

[This review was collected as part of a promotion.] For an appliance with such good reviews and high cost, I would have expected it to have lasted longer than 3 years. I lost all my food in the refrigerator and freezer when the compressor stopped working.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Dec 31, 2020
EVIE33
4 out of 5 stars
4 out of 5 stars review

[This review was collected as part of a promotion.] I am very glad that I purchased my LG refrigerator; the reasons that I did not give it an excellent rating is because the bottom drawer does not have a light and it’s difficult to see in the second bottom drawer! There is no special place for my eggs once purchase from the store; so I leave them in the store bought tray. Other than those two things I love my new refrigerator! The design is sleek and beautiful; and so glad that it is smudge proof! Great space inside the refrigerator and I love the fact that I am able to drink the water because of the purifier. I truly am enjoying my LG refrigerator and can’t wait to receive my LG stove in March 1921! Yes Iwould recommend it highly to anyone!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Apr 30, 2018
Holly Lee
5 out of 5 stars
5 out of 5 stars review

2 weeks old and so far so good!

[This review was collected as part of a promotion.] Absolutely, loving it! So far no problems, but its only 2 weeks old. Great if you need more refridgerator than freezer. Freezer does not hold as much as a side by side. We have an upright freezer already, so were good. So happy we got it and the ice was easy to hook-up to our old connection. But you better get the new kit! Thank god we did. Old nut split in half on our old line!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jul 14, 2018
jibby37
5 out of 5 stars
5 out of 5 stars review

Outstanding

[This review was collected as part of a promotion.] Can you love a refrigerator? If so, I love ours! Very pleased with the space, ice maker and water dispenser. Our tap water where we live is not good tasting always bought bottle water, not anymore, the filter system has made it so we can now drink water without buying it.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Aug 1, 2023
Nurse Carla
1 out of 5 stars
1 out of 5 stars review

What a Lemon!

I bought this 4 years 4 months ago & it's been a headache. It suddenly stopped cooling or freezing (the compressor went out), everything in the freezer melted, & I had enough so replaced with another brand. I have many LG products but will never buy an LG refrigerator again. Previous to this, there were 2 instances where I replaced the water filter & the connection went bad, flooding my fridge as I went to purge the line. I had to replace the line twice! The drop down shelf is annoying; it drops down all by itself sending anything on the shelf flying. I had to jam tiedowns under the shelf to stabilize & turned it into a stationary shelf. I don't know if all LG fridges are this bad or I just bought a lemon, but I'm done!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Social Media

Hi, Nurse Carla. Thank you for taking the time to give your feedback. We are disappointed to hear that the performance and reliability of our product LMXS28626D, did not meet your expectations. We strive to produce high-quality appliances, and we regret that your experience fell short of our standards. Your feedback is essential to us, and we take it seriously as we continuously work to improve our products and services. If you have any further questions or need assistance, please feel free to send us a direct message through Facebook or Twitter at @LGUSSupport. We'd be happy to assist you and schedule you for a repair. We hope to regain your trust. ^Con

Dec 11, 2020
The Carl
5 out of 5 stars
5 out of 5 stars review

SOOOO happy!!!

[This review was collected as part of a promotion.] Got this unit 7 months ago. Very happy with performance and the features. It is very quiet not like others appliances I owned. The smaller ice dispenser is great for not taking up the needed space in the interior. Its smaller size is not a problem have never ran out of ice. The water filter and air filter is very easy to replace. The black stainless exterior is very easy to keep clean.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jul 15, 2024
PjsLG
4 out of 5 stars
4 out of 5 stars review

My Cool LG Fridge

Love this LG French door with double freezer compartments. Plenty of space, good cooling in fridge and in the doors. The 2 drawer freezer compartments make organizing and finding an item easy! Use the water and ice maker located on the outside door daily. Since ice compartment collects ice on the inside of the door it frees up more space, although sometimes the ice buildup jams and I have to shake the reserve container to keep ice flowing. The water filter is good for 6 months and works great for pure clean water. There is a built in air filter and my refrigerator continues to stay fresh from odors.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Aug 23, 2024
KAndrade
1 out of 5 stars
1 out of 5 stars review

Games are played

[This review was collected as part of a promotion.] Repair man took 189 for new filters. I was told there would be no other charge and initial deposit would be refunded back as it was only a temp hold. 3 weeks later they charge my CC for the initial deposit again

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Social

Hi there! We greatly appreciate you sharing your review of your repair experience with us. We aim to ensure you receive your refund smoothly and are eager to help sort out any issues. Could you kindly send us a private message on social media @LGUSSupport with your contact information? We're here to assist you every step of the way! -Anthony